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Rated 3.8 out of 5 by 156 reviewers.
Rated 5.0 out of 5.0 by Great service Great front desk service, great housekeeping, bed was a little hard but pillows were great. free breakfast was good 25 July 2014
Rated 5.0 out of 5.0 by Great Stay Our stay was great, the staff was welcoming, friendly and accommodating. The room was clean and comfortable. We have no complaints and would stay here or any other Holiday Inn Express! 25 July 2014
Rated 5.0 out of 5.0 by Housekeeping & New Beds Despite the fact that the housekeeping staff was apparently shorthanded, the housekeeping manager kept us stocked up on toiletries, always greeted us with a friendly attitude, and treated us with warm hospitality. We were informed that this hotel had recently obtained new beds, and it was very noticeable. We slept great all week. Never once did I wish I had my own bed to sleep in that week. Thank you. 22 July 2014
Rated 1.0 out of 5.0 by Uncomfortable No night stand on one side of the bed to set anything on. Also found a Tic climbing up my leg. We did not stay. 18 July 2014
Rated 5.0 out of 5.0 by Each stay results in QUALITY, CLEANLINESS, PROFESSIONALISM - - all constant This is THE HOTEL to stay in Springfield, IL. The staff are superb. The breakfast area is clean, well organized, and always remains well stocked. The exercise room is sanitary and fresh. TOP NOTCH STAY! 15 July 2014
Rated 5.0 out of 5.0 by great breakfast I had no issues. Good service. The breakfast was very good. The rooms were very clean. 14 July 2014
Rated 3.0 out of 5.0 by Needs update This is a very average property and is in desperate need of update and cleaning. Food choices were extremely limited as well 11 July 2014
Rated 5.0 out of 5.0 by Loose plumbing and false fire alarm Wireless internet was very, very slow. Many other hotels have access to faster, wired internet access in addition to wireless. Plumbing in shower was loose but functional. NO tourist information in the hotel lobby, desk staff recommended that I walk to the hotel next door to see if they had some. Hotel is very clean. Room was comfortable with a couch in place of the usual single chair. Fire alarm (false alarm) went off during the first morning of our visit. There is no emergency communication system to advise visitors during the alarm. 11 July 2014
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