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Rated 4.1 out of 5 by 85 reviewers.
Rated 4.0 out of 5.0 by Good Experience Overall Overall, we had a good experience. The staff members were pleasant, and the public areas were clean and welcoming. The room was comfortable and clean, but a bit cramped, and worn. The door knob didn't work correctly, light fixtures were old, and there was a cranking sound from something on the other side of our wall that made items inside our room rattle. (Luckily, it only happened once#. The location is ideal for a trip into DC, and has easy access to the Franconia/Springfield Metro #Blue Line). Generally, a positive experience since we were on a budget. 26 February 2014
Rated 5.0 out of 5.0 by Great Place to Stay, Great Service Stay here when in the area, about once a month. Conveniently located for business needs in DC and Northern Virginia. Staff has been friendly, helpful, and courteous. Been staying here for many years, recently updated facility. However, somewhat disappointed. Not sure what happened but there was a gentleman (Stacy) at the front desk who was extremely service oriented and always took care of needs. Even knew him on a first name basis and he greeted me, by name, as soon as I walked through the front doors and extended a handshake. I'm a Platinum and he always made sure that if room upgrade was available it would be taken care of. I understand that he is no longer working at the hotel as of a couple weeks ago. Not sure if other staff will be able to fill the void. They should get him back. We'll see how it goes. 31 January 2014
Rated 4.0 out of 5.0 by Renovations Nice but needs better customer service Nice renovations but they need to work on customer service for the shuttle to and from Metro station hub. Other then that I would stay here again. 11 January 2014
Rated 5.0 out of 5.0 by ANOTHER GREAT STAY! Thanks again, Stacey and all the staff, for another wonderful stay at Holiday Inn Express in Springfield, VA! Everything was wonderful, as usual! Staying at this hotel is like coming home!! Can't wait to see you all again!! 11 January 2014
Rated 5.0 out of 5.0 by Great Stay It was a good stay. Very nice room for the price, convenient location, nice staff. Will definately come back to this hotel again! 07 January 2014
Rated 5.0 out of 5.0 by 4th stay 4th stay at this property for business. Outstanding room and service once again. Had a minor facility problem and it was promptly and cheerfully corrected. Highly recommended. 06 January 2014
Rated 3.0 out of 5.0 by Christmas Trip The hotel was a bit old but still nice. The walls were a little thin so we could hear people in the halls. The front desk helped out with getting to DC for the night. 06 January 2014
Rated 5.0 out of 5.0 by Fabulous Management, Staff and Stay! We were hosting a huge New Years Eve party at a local venue on 12-31-13 and partnered with Holiday Inn Express Springfield to block rooms for our guests at discounted rates, including shuttle service to the venue. Management and all their staff were professional, on-point and simply wonderful to work with. Our guests had a great experience and we received many thanks for choosing them. Breakfast was perfect, WiFi strong, beds so comfy, rooms immaculate - just an all around fabulous experience. We will surely recommend and refer this hotel to all our clients and use them in the future for any area events. EVH Co-Principal•CFO•Media Coordinator ElektrikEventz™ Nightlife How it was Meant to Be. DC•Gulf Coast 04 January 2014
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