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Rated 4.1 out of 5 by 149 reviewers.
Rated 3.0 out of 5.0 Good rooms, breakfast could be better Pros: - Clean room - Good mattress and pillows quality - Good front desk staff Cons: - Speed of re-stocking breakfast items poor. Eggs, meat and coffee were not re-stocked fast enough - Scrambled eggs came out from the kitchen cold from the inside 24 November 2014
Rated 5.0 out of 5.0 by very comfortable rooms My stay was leisure and primarily to sleep and shower. I was pleasantly surprised by the actual room. There was more space than I thought I would receive for the price. The beds were very comfortable and I actually enjoyed just hanging out in the room prior to my commitments with family members. 24 November 2014
Rated 5.0 out of 5.0 Great room before overseas flight Slept great and the shuttle service could not have been better. 20 November 2014
Rated 5.0 out of 5.0 by Southern Charm In a City like New Orleans that is on constant move 24 hours a day it was a pleasure to be greeted by such a warm friendly staff with genuine smiles and offers to help in any way they could ! We had a great visit. 19 November 2014
Rated 5.0 out of 5.0 by Nice Stay Very nice hotel for a good price. Room was nice and staff was very helpful 18 November 2014
Rated 4.0 out of 5.0 Quick overnight We had a late arrival at the airport and needed a place to crash for the night before starting a vacation road trip. This Holiday Inn Express was close by and was very clean and comfortable. Bit of advice: beware of taxis. It was late and we were in a hurry to get to bed, so we took a taxi. It was a mistake not to ask what the fare would be. Even though the trip was only a couple of miles, the driver manipulated the meter and clearly overcharged us. Should have waited a few minutes for the hotel shuttle! 17 November 2014
Rated 1.0 out of 5.0 by Very poor customer service We have never had an experience like what we encountered at this hotel.Upon our arrival after a long trip, the woman behind the counter told us that our reservation had been cancelled. My husband told her he had received a confirmation email just the day before. She kept repeating that it had been cancelled, then told us it was due to the expiration date on my husband's credit card. She never told us what to do to get the reservation back, nor did she ask to see the credit card in question or to see a new one. Finally, the "auditor" showed up and she came and remedied the situation and we proceeded to the room. Outside of the door to our room, there were piles of dirty laundry which had not yet been removed. We finally entered the room, which is spacious and comfortable, although the toilet seat was a bit broken. The next day we arrived back at the room at around 10:30 pm to find that it had not been cleaned and there were no clean towels. My husband called the desk and the same clerk was there, who rudely told him that the cleaning staff had gone home. The next day when I raised it with the new clerk, she was apologetic and brought the cleaning supervisor to speak with me. This person told me that they are short-staffed (thus the laundry outside the room)and that she had taken a picture of the door because there was a Do Not Disturb sign. I told her this was impossible because I took it off and it was not on the night before. When she showed me the picture, there was no room number and no time or date. This is one hotel where it seems the customer is always wrong. 13 November 2014
Rated 5.0 out of 5.0 by Breakfast fair The breakfast could have been better for a Sunday. I did not see any difference from the breakfast on Monday. Sunday breakfast should include some extras 12 November 2014
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