Rated 3.8 out of 5 by 166
Rated 3.0 out of 5.0 by Almost In the midst of a refresh
Believe this site will be a jewel in the IHG crown once the refresh is completed. Staff met/exceeded expectations.
August 1, 2015
Rated 2.0 out of 5.0 by HBCJMC Walked into a Construction Site
As other reviewers have indicated, this property is under remodel. Of course, there is no mention of this on HI's booking site. We arrived to a lobby and breakfast area that was under complete construction. As such, no breakfast was offered on site. We were told we would need to go next door for breakfast. The breakfast and staff there were great. (Maybe we'll book there for our next trip.) I should have closely read the reviews for the property before booking so we would have known about the remodel, however I feel that Holiday Inn should do a better job of explicitly indicating that this property is being remodeled so consumers can make a more informed selection. There's nothing like arriving at your hotel late at night and walking into a construction site that you weren't expecting. On the bright side, the room was one that had just been remodeled and was very nice. You just had to walk through a disaster area to get to it.
July 30, 2015
Rated 3.0 out of 5.0 by 9spanky9 Under Remodel
It would have been nice if they would have let me know that the Hotel was under remodel but the room was clean. Just know that as of the end of July 2015, there is alot of construction happening and the hotel is a mess right now. This remodel was much needed though as it had become a fairly run down property. The staff was great and room was clean.
July 27, 2015
Rated 2.0 out of 5.0 by Paco2015 Stay somewhere else for now!
I have never stayed at a hotel under this much construction!! I can't believe they were actually booking guests here. I was unaware of the construction until I arrived from a 6.5hr drive and by that time it was too late to book somewhere else. The front desk was apologetic, but I was offered NO discount or "comp" for my room. The continental breakfast was served at another hotel. I'm very glad I was not allergic to sheetrock dust, as it was everywhere. I was very disappointed and felt the room should have been significantly discounted in such conditions. Otherwise, managment should simply close the hotel until renovations are finished!
July 26, 2015
Rated 2.0 out of 5.0 by lawyerguy Construction
Hotel was under construction during my stay. I was not informed prior to my stay. The room comfort was slightly below average due to a low-functioning air conditioner. The bed was very comfortable. I would recommend staying somewhere else for the price.
July 25, 2015
Rated 2.0 out of 5.0 by Colonel John 433 Frustrating Experience!
We stayed there after a kitchen fire. Our stay was s'posed to be until we could get back in our house. Front desk moved us twice to accommodate 4 July crowd.Both times the move came as a surprise. Motel was under heavy remodeling and we had to go to a nearby property to get breakfast. No cinnamon buns!!
In view of the conditions, interruptions,and breakfast arrangements, the room prices should have been reduced, but since the property is on an island with tourist-trap prices, there was no consideration given for the inconvenience we experienced. The only good effort seemed to be by the young man who worked the front desk. He tried to help us and others, but he was "'önly following orders"" I don't plan to stay at this property again.
July 21, 2015
Rated 3.0 out of 5.0 by Sawhead12 construction
Room was new and very nice
Could not use the new room safe
lobby and hallways were a mess
I would not stay here till much needed make over is done
Pool area very small
July 21, 2015
Rated 1.0 out of 5.0 by Debi H Under Construction
Property under construction; not notified by Holiday Inn; construction distributed sleep and caused breathing problems due to high level of dust and dirt.
July 20, 2015