Rated 4.4 out of 5 by 92
Rated 5.0 out of 5.0 by bassplayer34 Great Stay
Great hotel with a good value. I stayed in the King bed room. Very spacious and comfortable. The breakfast was good too. They even had turkey sausage which was a pleasant surprise.
12 July 2014
Rated 5.0 out of 5.0 by TNOISETTE Great hotel and grear prices
I love staying at this hotel when I come to town. The rooms are great and the staff is wounderful.
10 July 2014
Rated 5.0 out of 5.0 by teach73 Good value, easy to get to, great service
Quick check=in, room clean but had musty smell (Florida humidity), comfortable bed, clean bathroom. Have stayed here several times and will come back again when in the area.
03 July 2014
Rated 5.0 out of 5.0 by EdJo Front Desk Staff
Special thanks to the front desk staff for meeting all my needs.
03 July 2014
Rated 5.0 out of 5.0 by Shyguy2 My stay
Great place to visit! Staff was friendly and place was quiet. walked around the grounds with lots of room.
30 June 2014
Rated 5.0 out of 5.0 by decar48 enjoy and relax
Everything was wonderful here. We were exhausted from being on planes, in airports and seeing a night game of the Rays. We slept on comfortable beds with marvelous pillows! (I wish I could buy them for my own home!) The next day I asked for a late check out and it was given without hesitation. This is a good hotel for the price, but it is the front desk and hardworking staff that keeps us coming back.
29 June 2014
Rated 5.0 out of 5.0 by PDS1958 Really nice staff and a nice clean hotel
No complaints at all. All of the staff was very courteous and wonderful! Highly recommend this hotel!
27 June 2014
Rated 1.0 out of 5.0 by DreamWeavers38 DON'T WASTE YOUR MONEY!
We chose this hotel because they offered a shuttle service between the hotel and the Tropicana Stadium where the Tampa Bay Rays play their home games. The young lady at the front desk was friendly, but neglected to greet us as IHG Rewards members. She did not offer us a goodie bag or 300 points. At the time, we did not think much of it, and the following morning, we got our points from the next young lady we saw.
Both young women informed us that the shuttle service would be available every 30 minutes from 2-3 hours before the game, and again, after the game. We were NOT told that the shuttle would only make one trip to pick up everyone. Nor were we told the shuttle would not be there to pick us up after the hour-long O'Jays concert which immediately followed the game.
The drop-off/pick-up point was not a very safe place for two middle-aged people to stand around, and within minutes, two different fellows asked us for money. I called the hotel and was told, "I'll see what I can do." We walked back to the stadium, where police were directing traffic. We met a police officer, and as I told him of our predicament, my husband received a call on his cell phone. The desk clerk, Craig, informed my husband there was nothing he could do and we were on our own. Fortunately, Officer McGovern took pity on us and drove us back to the hotel in his cruiser.
Despite our jerseys, Craig did not immediately realize who we were, and greeted us as we walked through the lobby. My irate husband greeted him with a profanity, to which the boy, understandably, took great offense and told my husband he was not allowed to speak to him in that manner.
I understand not wanting your patrons to curse you. I also understand patrons expecting service can become irate when they do not receive the promised service.
No one was right by this point, and, being the only one who was calm, I went back to the lobby to try and soothe Craig's ruffled ego. Instead, he cursed and yelled at me, then stomped away and slammed a door behind him. Now, I was nearly as upset as my husband, though I did not curse the boy. I did tell him he was "a very rude little boy."
I returned to our room and tried to call customer service, but, for some reason, could not get through until I called from my cell phone. Hmm.
When I did get through, the woman with whom I spoke was very sympathetic. She gave me a case number and told me the manager of the hotel would call the following day. Of course, that never happened.
Things may have turned out differently, if everyone had kept their heads. As you have read, that not the case. My husband was already upset and Craig, the desk clerk, was not mentally or emotionally equipped to handle the situation.
The manager of this establishment has both my husband's phone number and mine. I welcome–though I do not expect–the call that I was promised to try and rectify this situation.
26 June 2014