Rated 4.2 out of 5 by 150
Rated 5.0 out of 5.0 by POBS Great hotel with good location
Would recommend this hotel and would use again, however few lamps did not work which made room quite dark.
26 August 2013
Rated 5.0 out of 5.0 by Poppie1 efficient and pleasant
We have stayed at the Stafford Holiday Inn express for the past few years when we go to the V Festival. The staff have always been really accommodating considering we arrive really late in the evening! The room comfort is good and always clean etc. The only downside is that everyone appears to arrive to breakfast at the same time so that the kitchen occasionally struggles to keep up. When it arrives the breakfast is fine. This maybe a result of the fact that most people at breakfast appear to be festival goers so also had a late arrival.
21 August 2013
Rated 1.0 out of 5.0 by Preston99 lost property
We left our babies travel box worth over £30 at the hotel and rang them the next day to post it back to us. They said they would get back to later that day with a price for delivery... Three weeks later still waiting.
21 August 2013
Rated 2.0 out of 5.0 by jhar alton towers stay
room very hot, no air con in room and window opened only slightly.
bar menu limited & very poor quality food & presention
19 August 2013
Rated 5.0 out of 5.0 by Cardyman48 Halfway house on journey to holiday destination
We could not have made a better choice. The staff were very friendly and helpful. The hotel is easy to locate being so near the M6 and local restaurants with good, but cheaply priced food, were an added bonus.
18 August 2013
Rated 5.0 out of 5.0 by Trish70 Comfortable, friendly hotel
We stayed at this hotel on the way north and again on our return home. Very friendly staff and an extremely handy location. The beds are comfortable, the tea and coffee was much appreciated, good shower and an excellent breakfast. We will definitely return on our next visit north. The Chinese Restaurant on the same site is superb, by the way.
15 August 2013
Rated 5.0 out of 5.0 by Phil333 Reliable
The hotel was exactly what I expected and exactly what I wanted - good value and comfortable
15 August 2013
Rated 3.0 out of 5.0 by KJ67 Manager was excellent; very customer focused
The HI Stafford is our usual stopover when visiting family in the locality. The HI offers value for money; albeit I would have to single out the manager for service. I did not get his name but he booked us in on our arrival on 5th August 2013. Throughout our stay we dealt with him several times. At all times he remained customer focused and just really pleasant to deal with. Other hotels we have stayed in with a much higher price point have not offered this level of service.
14 August 2013
Rated 1.0 out of 5.0 by Preston99 Poor all round !
When arriving the room had not been cleaned and there were no cleaning staff so the receptionist had to do it. There was NO air conditioning and it was too uncomfortable to even sit in the room.
We were traveling with a baby and this was just to hot for him We also asked for a cot but they didn't have a mattress so had to try use a duvet.
It was too hot to sleep in and we ended up having to check out at 10pm and drive 150 miles home.
The reception staff were helpful but this really need to be addresses as a quality issues.
14 August 2013
Rated 4.0 out of 5.0 by roscoe20008 straight forward and comfortable
We went to Alton Towers and found this hotel a good base to stay at. The staff were so helpful and always willing. Great value for money and I would recommend this Holiday Inn Express to anybody wanting good value service and a great location
12 August 2013
Rated 1.0 out of 5.0 by alex777 Room too hot for children (and us!)
On getting to the room, it was so hot we broke into a sweat instantly, despite the window being open as far as it could - there was not any air conditioning. Our own room thermometer said the room was over 29 degrees celsius, well above the recommended safe temperature for babies. It was too hot to sleep in and we ended up having to check out at 8pm and leave the hotel because our two young children couldn't sleep because of the heat and we didn't feel it was safe for our young baby. The reception staff said they couldn't do anything about it and were completely indifferent about it. Definitely avoid this hotel if you have young children.
11 August 2013
Rated 5.0 out of 5.0 by laura125 excellant
both us and the two dogs had a brilliant time staff were so attentive . pleasure to stay, would reccommend and will stay again
09 August 2013
Rated 5.0 out of 5.0 by CaptainEO Ideal HI Express in every respect
Having stayed in many Holiday Inn Express properties around the country & indeed the world the Stafford hotel once again provided us with the perfect place from which to base a great weekend. The purpose of the trip was a 2 day visit to Alton Towers which is a pleasant 40 min drive away & we couldn't have chosen a better base. The Reception staff were lovely & very efficient at Check-In, Check-Out & all other times, the breakfast was great & rooms clean & spacious. There was no a/c which I was aware of but we were provided with brand new fans which they appeared to have an abundance of.
We particularly like the fact that there's a decent pub across the car park & superb chinese, both of which we used & added to a perfect stay for the price.
Will definitely return whenever we need a base in & around the area.
05 August 2013
Rated 4.0 out of 5.0 by Vanya Comfortable Room and Far Price
Enjoyed our stay
Room clean and well laid out
Only down side twin room beds very Narrow!
Would Stay Again!
Great Chinese over the road ,and also a Brewers Fayre type establishment over from Holiday Express?
04 August 2013
Rated 4.0 out of 5.0 by Gillie25 Nice stay
Stayed here for a family birthday. Staff very friendly and helpful. Breakfast was average and extremely busy so took ages to get anything hot to eat. Loved the hot chocolate.
Would stay there again.
02 August 2013
Rated 4.0 out of 5.0 by pollypuff ok for a weekend.
Stayed for 2 nights at the back of the hotel, which was right under some ? fans. Room was extremely hot and the décor is somewhat shabby. Staff where excellent and breakfast ok. Would not stop for a longer period, but ok for a weekend. Many rival hotels are now becoming better value for money.
02 August 2013
Rated 5.0 out of 5.0 by Cezz Nice room and great breakfast
We stayed here as a stop-off before a day at Alton Towers. We were greeted by friendly staff who quickly checked us in. When the cot we had requested hadn't been put in our room, staff quickly sorted it out so there was no problem. As we were staying during warm weather, we were not surprised to find the room was a bit too warm but staff quickly gave us fans to use - our party had three rooms and all of us were given fans with no problems.
The room was really clean and tidy and great value for money.
The breakfast was really nice, a lot of choice - sausage, egg, beans, yoghurts, fruit, croissants, toast... Great to set us up for the day.
Lovely pub/restaurant over road which served us a delicious evening meal.
I'd definitely return to this hotel.
01 August 2013
Rated 5.0 out of 5.0 by nannaj Back again!
This is the forth time we have used this hotel. It is so easy to access from the M6. When the family were younger it was great because they could let off steam in the fun factory next door and we could enjoy a quiet drink.There is also a tesco with a petrol station just along the road so you can fill up at supermarket costs rather than service station prices!
I would advise to book direct with the hotel rather than the web site as the details on the site are not 100%
27 July 2013
Rated 5.0 out of 5.0 by Jenniejce Lovely people, extremely helpful staff. Comfortable bed and room.
I stay in this hotel as it is close to family, so my visits here are regular. The staff cannot be more accommodating and so friendly.
Always a pleasure to come back to this hotel!
24 July 2013
Rated 5.0 out of 5.0 by Brianhrose EXCELLENT SERVICE
We rate this hotel 5 stars, the staff know what customer service means, 1st class. The rooms are clean and comfortable.
We have stopped here a number of times and never been disappointed. Well done.
23 July 2013
Rated 4.0 out of 5.0 by HMcA Excellent value
Very convenient off M6. Used both ways journeying from Scotland to France.
Very comfortable accommodation, particularly good in wheelchair accessible room where shower was perfect.
A bonus was when I discovered that the room booked for the Carer of a disabled person is free of charge as is the welcome breakfast.
20 July 2013
Rated 4.0 out of 5.0 by dragondelw Good overall experience
Nice hotel, clean and well presented. Very conveniently situated.
the only thing It would benefit from is having air conditioning in each room not just the reception area.
19 July 2013
Rated 5.0 out of 5.0 by Harbrave very good experience
In an excellent location.Parking easy.Room very clean and good size.Would highly recommend
18 July 2013
Rated 5.0 out of 5.0 by HW53 Ideal stopover!
Third time my wife and I have used this HIE as a stopover on our way from Central Scotland to Portsmouth or Southampton. Facilities are spot on for what we are looking for I.e. clean and comfortable accommodation, friendly and helpful staff, and a relatively straightforward journey from there to our destination. Breakfast was included and good enough to set you up for the morning drive. When we have arrived at the HIE at around 8pm we have eaten in the nearby (50 m) bar/restaurant which suits us. Will return to this HIE in the future when we make similar trips south.
15 July 2013
Rated 5.0 out of 5.0 by Rosie28 A much needed break!
After a dreadful wet journey down M6 with numerous hold-ups, it was great to arrive at Hotel! We received a warm welcome from friendly staff, and room had everything we wanted, clean and comfortable. Choice of eating places just yards away and a good breakfast.
15 July 2013
Rated 5.0 out of 5.0 by Yogi548 Excellent overnight stop.
Stayed here overnight to break a long journey south to Devon. Room clean and very comfortable, big bonus is the breakfast included with the room.
14 July 2013
Rated 5.0 out of 5.0 by Cazla Fantastic service,superb location
Fantastic service well looked after by Sharon. Superb rooms brilliant location linked to nearby pub for evening meal. Brilliant choice for breakfast. We had a fantastic weekend!
13 July 2013
Rated 5.0 out of 5.0 by Shin27 Room was ok but no air conditioning in a very hot room
Everything was fair 2 say like I said the room was so hot the staff were very friendly.ice machine went faulty that didn't help
12 July 2013
Rated 3.0 out of 5.0 by Jacky55 Very hot room/ Hotel very noisy
Stayed overnigth Saturday 6th July arrived at Hotel about 2.30pm checked in (very efficient young man) Then went to Sister's house returning at about 8.45pm. We had booked a family room (with our 2 young grandchildren# Room average size but with sofa bed. Because of the extreme weather went to get Ice from the machine to find it not working. Went to breakfast at 8.30am which was fine grandchildren enjoyed the selection. Then went to check out no one on the desk waited about 3 to 5 minutes and in the end left the room cards on the desk #Pre -paid accomodation) This morning on checking my bank account I had been charged a sum of £11.50p. When I rang the hotel they told me I had been charged for having a dog!!! when we told her we had the grandchildren and don't even own a dog we were then asked if we had taken any drinks!!! In fairness there wasn't a problem as I have been told I will be reimbursed. However, it concerns me that either someone has just picked our room number to charge drinks to and this has not been checked or there has been a monumental admin error. Not good enough Holiday Express..................
10 July 2013
Rated 5.0 out of 5.0 by Tuff excellent staff.
The welcome was lovely, staff were very good, room was very comfortable, clean and quiet. The pub nearby was good and very reasonable. We shall certainly return. Thanks.
02 July 2013