Rated 4.3 out of 5 by 203
Rated 3.0 out of 5.0 by KJ67 Manager was excellent; very customer focused
The HI Stafford is our usual stopover when visiting family in the locality. The HI offers value for money; albeit I would have to single out the manager for service. I did not get his name but he booked us in on our arrival on 5th August 2013. Throughout our stay we dealt with him several times. At all times he remained customer focused and just really pleasant to deal with. Other hotels we have stayed in with a much higher price point have not offered this level of service.
14 August 2013
Rated 1.0 out of 5.0 by Preston99 Poor all round !
When arriving the room had not been cleaned and there were no cleaning staff so the receptionist had to do it. There was NO air conditioning and it was too uncomfortable to even sit in the room.
We were traveling with a baby and this was just to hot for him We also asked for a cot but they didn't have a mattress so had to try use a duvet.
It was too hot to sleep in and we ended up having to check out at 10pm and drive 150 miles home.
The reception staff were helpful but this really need to be addresses as a quality issues.
14 August 2013
Rated 4.0 out of 5.0 by roscoe20008 straight forward and comfortable
We went to Alton Towers and found this hotel a good base to stay at. The staff were so helpful and always willing. Great value for money and I would recommend this Holiday Inn Express to anybody wanting good value service and a great location
12 August 2013
Rated 1.0 out of 5.0 by alex777 Room too hot for children (and us!)
On getting to the room, it was so hot we broke into a sweat instantly, despite the window being open as far as it could - there was not any air conditioning. Our own room thermometer said the room was over 29 degrees celsius, well above the recommended safe temperature for babies. It was too hot to sleep in and we ended up having to check out at 8pm and leave the hotel because our two young children couldn't sleep because of the heat and we didn't feel it was safe for our young baby. The reception staff said they couldn't do anything about it and were completely indifferent about it. Definitely avoid this hotel if you have young children.
11 August 2013
Rated 5.0 out of 5.0 by laura125 excellant
both us and the two dogs had a brilliant time staff were so attentive . pleasure to stay, would reccommend and will stay again
09 August 2013
Rated 5.0 out of 5.0 by CaptainEO Ideal HI Express in every respect
Having stayed in many Holiday Inn Express properties around the country & indeed the world the Stafford hotel once again provided us with the perfect place from which to base a great weekend. The purpose of the trip was a 2 day visit to Alton Towers which is a pleasant 40 min drive away & we couldn't have chosen a better base. The Reception staff were lovely & very efficient at Check-In, Check-Out & all other times, the breakfast was great & rooms clean & spacious. There was no a/c which I was aware of but we were provided with brand new fans which they appeared to have an abundance of.
We particularly like the fact that there's a decent pub across the car park & superb chinese, both of which we used & added to a perfect stay for the price.
Will definitely return whenever we need a base in & around the area.
05 August 2013
Rated 4.0 out of 5.0 by Vanya Comfortable Room and Far Price
Enjoyed our stay
Room clean and well laid out
Only down side twin room beds very Narrow!
Would Stay Again!
Great Chinese over the road ,and also a Brewers Fayre type establishment over from Holiday Express?
04 August 2013
Rated 4.0 out of 5.0 by Gillie25 Nice stay
Stayed here for a family birthday. Staff very friendly and helpful. Breakfast was average and extremely busy so took ages to get anything hot to eat. Loved the hot chocolate.
Would stay there again.
02 August 2013
Rated 4.0 out of 5.0 by pollypuff ok for a weekend.
Stayed for 2 nights at the back of the hotel, which was right under some ? fans. Room was extremely hot and the décor is somewhat shabby. Staff where excellent and breakfast ok. Would not stop for a longer period, but ok for a weekend. Many rival hotels are now becoming better value for money.
02 August 2013
Rated 5.0 out of 5.0 by Cezz Nice room and great breakfast
We stayed here as a stop-off before a day at Alton Towers. We were greeted by friendly staff who quickly checked us in. When the cot we had requested hadn't been put in our room, staff quickly sorted it out so there was no problem. As we were staying during warm weather, we were not surprised to find the room was a bit too warm but staff quickly gave us fans to use - our party had three rooms and all of us were given fans with no problems.
The room was really clean and tidy and great value for money.
The breakfast was really nice, a lot of choice - sausage, egg, beans, yoghurts, fruit, croissants, toast... Great to set us up for the day.
Lovely pub/restaurant over road which served us a delicious evening meal.
I'd definitely return to this hotel.
01 August 2013
Rated 5.0 out of 5.0 by nannaj Back again!
This is the forth time we have used this hotel. It is so easy to access from the M6. When the family were younger it was great because they could let off steam in the fun factory next door and we could enjoy a quiet drink.There is also a tesco with a petrol station just along the road so you can fill up at supermarket costs rather than service station prices!
I would advise to book direct with the hotel rather than the web site as the details on the site are not 100%
27 July 2013
Rated 5.0 out of 5.0 by Jenniejce Lovely people, extremely helpful staff. Comfortable bed and room.
I stay in this hotel as it is close to family, so my visits here are regular. The staff cannot be more accommodating and so friendly.
Always a pleasure to come back to this hotel!
24 July 2013
Rated 5.0 out of 5.0 by Brianhrose EXCELLENT SERVICE
We rate this hotel 5 stars, the staff know what customer service means, 1st class. The rooms are clean and comfortable.
We have stopped here a number of times and never been disappointed. Well done.
23 July 2013
Rated 4.0 out of 5.0 by HMcA Excellent value
Very convenient off M6. Used both ways journeying from Scotland to France.
Very comfortable accommodation, particularly good in wheelchair accessible room where shower was perfect.
A bonus was when I discovered that the room booked for the Carer of a disabled person is free of charge as is the welcome breakfast.
20 July 2013
Rated 4.0 out of 5.0 by dragondelw Good overall experience
Nice hotel, clean and well presented. Very conveniently situated.
the only thing It would benefit from is having air conditioning in each room not just the reception area.
19 July 2013
Rated 5.0 out of 5.0 by Harbrave very good experience
In an excellent location.Parking easy.Room very clean and good size.Would highly recommend
18 July 2013
Rated 5.0 out of 5.0 by HW53 Ideal stopover!
Third time my wife and I have used this HIE as a stopover on our way from Central Scotland to Portsmouth or Southampton. Facilities are spot on for what we are looking for I.e. clean and comfortable accommodation, friendly and helpful staff, and a relatively straightforward journey from there to our destination. Breakfast was included and good enough to set you up for the morning drive. When we have arrived at the HIE at around 8pm we have eaten in the nearby (50 m) bar/restaurant which suits us. Will return to this HIE in the future when we make similar trips south.
15 July 2013
Rated 5.0 out of 5.0 by Rosie28 A much needed break!
After a dreadful wet journey down M6 with numerous hold-ups, it was great to arrive at Hotel! We received a warm welcome from friendly staff, and room had everything we wanted, clean and comfortable. Choice of eating places just yards away and a good breakfast.
15 July 2013
Rated 5.0 out of 5.0 by Yogi548 Excellent overnight stop.
Stayed here overnight to break a long journey south to Devon. Room clean and very comfortable, big bonus is the breakfast included with the room.
14 July 2013
Rated 5.0 out of 5.0 by Cazla Fantastic service,superb location
Fantastic service well looked after by Sharon. Superb rooms brilliant location linked to nearby pub for evening meal. Brilliant choice for breakfast. We had a fantastic weekend!
13 July 2013
Rated 5.0 out of 5.0 by Shin27 Room was ok but no air conditioning in a very hot room
Everything was fair 2 say like I said the room was so hot the staff were very friendly.ice machine went faulty that didn't help
12 July 2013
Rated 3.0 out of 5.0 by Jacky55 Very hot room/ Hotel very noisy
Stayed overnigth Saturday 6th July arrived at Hotel about 2.30pm checked in (very efficient young man) Then went to Sister's house returning at about 8.45pm. We had booked a family room (with our 2 young grandchildren# Room average size but with sofa bed. Because of the extreme weather went to get Ice from the machine to find it not working. Went to breakfast at 8.30am which was fine grandchildren enjoyed the selection. Then went to check out no one on the desk waited about 3 to 5 minutes and in the end left the room cards on the desk #Pre -paid accomodation) This morning on checking my bank account I had been charged a sum of £11.50p. When I rang the hotel they told me I had been charged for having a dog!!! when we told her we had the grandchildren and don't even own a dog we were then asked if we had taken any drinks!!! In fairness there wasn't a problem as I have been told I will be reimbursed. However, it concerns me that either someone has just picked our room number to charge drinks to and this has not been checked or there has been a monumental admin error. Not good enough Holiday Express..................
10 July 2013
Rated 5.0 out of 5.0 by Tuff excellent staff.
The welcome was lovely, staff were very good, room was very comfortable, clean and quiet. The pub nearby was good and very reasonable. We shall certainly return. Thanks.
02 July 2013
Rated 5.0 out of 5.0 by AJ10 Enjoyable stay
We stayed at this hotel for 11 days during June and the service provided by the staff was excellent. There was always plenty of food available at breakfast and whilst we were in the breakfast room this was always replenished.
The room and bed was comfortable and overall we enjoyed our stay and found it very good value.
27 June 2013
Rated 1.0 out of 5.0 by Arnismum1 Stay at holiday inn express Stafford
This has to be the worst hotel I have ever stayed in within this Hote brand! The staff were " limp" no customer service skills!
When I arrived for breakfast at 7.30m there was hardly any hot food? When I asked I was told " oh we have workers in and they have been for breakfast! "
This is so appalling, why does that mean other guests are not given the same availability?
No atmosphere staff never available to serve drinks at the bar, my husband needed to go search for staff.
21 June 2013
Rated 5.0 out of 5.0 by Meriem Meriem
I thought it was a really lovely hotel to come to after driving for soo long , the hotel room was lovely and clean and there was plenty tea and coffee x thank u as I love tea x I was visiting family near by and had my daughter and son with me so was so glad to come to a really comfy room with comfy pillows x just fell asleep with a movie x and brekkie in the morning was lovely , what more can u ask for ? Thank u xxx hope I avent got my pros and cons confused lol
07 June 2013
Rated 5.0 out of 5.0 by JacknGill luvly stay
we have stayed here many times and it is always luvly to come back.The staff are very friendly and the hotel are is clean and fun to stay at.The cleaning team are also polite and friendly.We shall be coming back thank you.
04 June 2013
Rated 4.0 out of 5.0 by Jax21 Does what it says on the label!!
Brilliant budget hotel.
Rooms and staff well above expectations.
Everything else as you would expect from a "Holiday Inn Express".
02 June 2013
Rated 3.0 out of 5.0 by suereg What Happened to Breakfast
Many times I stay at the Hotels and on every other occassion my reveiws never change from excellent as this is the reason I changed from a competitor hotel chain to the Holiday Express,
But on this occassion albeit every other experience at this hotel was to the standard I have come to expect the breakfast experience was to say the least a disaster and all due to the lack of staff which culminated in tables not available as they had not been prepared from the previous diners, lack of cutlery, could not enjoy a cooked breakfast as there were no knives and forks, and as this was the first time I had presented my wife to staying in the Holiday Express her experience was not one she appreciated, great dissapointment as I had given her such good reveiws of the hotels and its services.
Appreciate the hotel was busy but management should have prepared for this possible eventuallity at breakfast..
Should have saved my priority points for a non bank holiday weekend.
31 May 2013
Rated 5.0 out of 5.0 by jacjaw Friendly & helpul staff
My daughter and I stayed overnight to save travelling back home after a long day. All staff had great smiles and were very friendly. Room décor was lovely and modern, room had plenty of light (many don't)and good comfy beds and room was quiet even though almost next to reception. Only fault I have with the room and reason for a good not excellent is the fact the shower was very poor a power shower would have been better - but it did the job at the end of the day. The morning of my visit I checked out prior reviews I know I should have done this sooner. I read many reports that were not good - why I don't know. These reports almost made me not turn up and drive home instead. I am so glad I didn't. As far as I am concerned I will use Holiday Inn Express as my first choice and would not hesitate in returning. Very handy having a cheap pub (for meals) and the Chinese at the end of the car park. Breakfast - well why do people moan? Only item missing was Bacon but there were hot drink choices galore, Croissants, Warm Rolls, Sausages, Beans, Scrambled egg, toast, fruit juices, fruit in syrup, yoghurt, cereal, and fresh fruit. Surely something for every pallet. People stop moaning and enjoy what's on offer. Other roadside hotels don't compete with this.
20 May 2013