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Rated 3.7 out of 5 by 443 reviewers.
Rated 5.0 out of 5.0 by Good room, service and helpful staff Although the stay was short, only being one night, due to having to get an early flight we found the hotel to be comfortable with a good sized room, which was important as we had our 3 year old son with us. All the staff were friendly and helpful and the opportuntiy of having breakfast from 4:00am was really good. I unfortunately wasn't able to get WIFI access and wasn't asked if I would be using the internet whilst there so didn't get any instruction on what I needed to do/enter to access that service. The TV in the room didn't seem to have any information about channels or how to get certain things to work but eventually we worked it out. 26 September 2014
Rated 3.0 out of 5.0 by Disappointing breakfast We stayed on two consecutive days, and on the first morning going to the restaurant at 9.30am we didn't find the full breakfast available (breakfast is up to 10am, we're told). Next morning we decide to go for breakfast first, then shower later - we have the option of scrambled eggs that we didn't have on the first day, but they're so dry there's no taste to them and the texture is funny, to say the least. Sausages seem to be veggie ones, and baked beans taste of ketchup. It felt like breakfast was included in the room cost because it was so cheap. Disappointing to say the least, definitely one of the worst breakfasts we had around Stansted (and we've stayed in nearly every single hotel in the area!) 24 September 2014
Rated 4.0 out of 5.0 by comfy and good value Good clean comfortable room. Unfortunately check in was slower than we would like. Lounge area and restaurant welcoming and food delicously fresh and well cooked. Would be good to have the free internet in the room faster and not logging me out every few minutes. Also shuttle bus to airport should not be at extra cost. 24 September 2014
Rated 5.0 out of 5.0 by Great Location and Hotel One of the best Express hotels I have stayed in. Excellent rooms with little noise for an airport hotel, helpful friendly staff - yes in London!! Reasonable priced restaurant and the best Holiday Express breakfast I've had. Courtesy bus to Hotel £3 every half an hour is a big plus too. 23 September 2014
Rated 5.0 out of 5.0 by Stansted Airport Great stay, Room very quiet considering it’s next to an Airport Staff very friendly 23 September 2014
Rated 4.0 out of 5.0 by Tolerable overall experience, despite a number of shortcomings My room was inviting, and, like other [visible] areas of the hotel, was in an extremely clean and ordered condition. Temperature regulation in my room was non-existent. The so-called 'air conditioning' mechanism didn't seem to be able to cope with the room temperature [displayed at 22.5 degrees], which I encountered on entering. I placed the control on 'high' as recommended; the noise was unbearable. So, I reduced the air flow. Twelve hours after entering the room, the temperature control unit displayed ..... 22 degrees! - much too hot for comfortable lounging and/or sleeping. I went down for breakfast at around 0715. Many of the tables in the 'Rotisserie' bar/restaurant area hadn't been readied for the new day, following the departure of the previous night's users. Some tables had glasses, crisp/nut packets, still on them. Where glasses and packets had been removed, the tables hadn't been wiped - food particles, and glass bottom/bottle 'rings' being visible. The place looked neglected. During my 45-minute stay, only one member of staff was available, both to attempt to deal with the clearance backlog, and also to be generally on hand, for guests taking breakfast. Holiday Inn Express could easily raise its brand image, and the fulfilment of its guests, vis-a-vis its beverage and food offer, by, [a], discarding the current abominable instant hot drinks dispensers, which produce tasteless liquids, [certainly not coffee as I recognise it!], and instead providing freshly-brewed coffee, together with freshly-boiled water for chocolate, tea, etc, and, [b], doing away with the tasteless, 'plastic', beans, scrambled egg and sausage hot food option, and instead providing a continental-style cold fish and cold meats bar/counter. 19 September 2014
Rated 4.0 out of 5.0 by Front of house very good. Fine for early morning travel. Bus on time. Receptionist most helpful with parking. 19 September 2014
Rated 4.0 out of 5.0 by Close to airport It was a great hotel for just catching a flight. However, our breakfast experience at 0430 left MUCH to be desired. We had bread, cereal and yogurt as our options. Ended up having to get something at the airport to fill up. 17 September 2014
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