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Rated 3.7 out of 5 by 438 reviewers.
Rated 4.0 out of 5.0 by Tolerable overall experience, despite a number of shortcomings My room was inviting, and, like other [visible] areas of the hotel, was in an extremely clean and ordered condition. Temperature regulation in my room was non-existent. The so-called 'air conditioning' mechanism didn't seem to be able to cope with the room temperature [displayed at 22.5 degrees], which I encountered on entering. I placed the control on 'high' as recommended; the noise was unbearable. So, I reduced the air flow. Twelve hours after entering the room, the temperature control unit displayed ..... 22 degrees! - much too hot for comfortable lounging and/or sleeping. I went down for breakfast at around 0715. Many of the tables in the 'Rotisserie' bar/restaurant area hadn't been readied for the new day, following the departure of the previous night's users. Some tables had glasses, crisp/nut packets, still on them. Where glasses and packets had been removed, the tables hadn't been wiped - food particles, and glass bottom/bottle 'rings' being visible. The place looked neglected. During my 45-minute stay, only one member of staff was available, both to attempt to deal with the clearance backlog, and also to be generally on hand, for guests taking breakfast. Holiday Inn Express could easily raise its brand image, and the fulfilment of its guests, vis-a-vis its beverage and food offer, by, [a], discarding the current abominable instant hot drinks dispensers, which produce tasteless liquids, [certainly not coffee as I recognise it!], and instead providing freshly-brewed coffee, together with freshly-boiled water for chocolate, tea, etc, and, [b], doing away with the tasteless, 'plastic', beans, scrambled egg and sausage hot food option, and instead providing a continental-style cold fish and cold meats bar/counter. 19 September 2014
Rated 4.0 out of 5.0 by Front of house very good. Fine for early morning travel. Bus on time. Receptionist most helpful with parking. 19 September 2014
Rated 4.0 out of 5.0 by Close to airport It was a great hotel for just catching a flight. However, our breakfast experience at 0430 left MUCH to be desired. We had bread, cereal and yogurt as our options. Ended up having to get something at the airport to fill up. 17 September 2014
Rated 5.0 out of 5.0 by Good Work The hotel and it's staff met all expectation on this visit, and this despite the fact that we are usually quite hard on any slips in the quality of any part of the experience. 17 September 2014
Rated 3.0 out of 5.0 by Average Arrived late at night - after midnight. The check in staff were not welcoming with me or any of the other guests checking in. At that time of night, it would be nice to have a welcome smile and some eye contact. Aside from that it was a speedy check in. Room is very average with nothing special to report. Ok bathroom (not much shower pressure), ok bed etc. but nothing to draw me back there again aside from the convenience of being right by the airport but there are other choices.... Didn't have the breakfast so cannot comment. Was surprised that there was no free airport shuttle so I needed to rush back into the terminal to draw money to pay the £3 one way fee and then did the same next morning for the trip me this is something the hotel should provide. 15 September 2014
Rated 3.0 out of 5.0 by Dirty Bathroom Shower Blocked Bathroom average in respect of cleanliness 12 September 2014
Rated 4.0 out of 5.0 by Thankful for Chris in reception! I would like the email address of the manager so I can send a full review and a recognition for a man by the name Chris who works in reception coming to our rescue after another member if staff was happy to put myself and my daughter in a very vulnerable situation! As we didn't prebook parking as never advised the best advise the Indian man gave was get back in the car drive back to the roundabout and park in another car park and leave my car there and myself and my 6yr old daughter and find a bus stop and wait there for a bus that arrives every 20-30 minutes!!! I explained how unsafe and what a vulnerable situation I would be left in and he didn't care! I left with my daughter and returned to my car very distressed! Then a different receptionist by the name of Chris come out and said he has managed to sort me a space and asked me to follow him I then parked up and he helped me into the hotel with my bags too. I would like Chris recognised for coming to our rescue. 10 September 2014
Rated 4.0 out of 5.0 by not there for long but did the job we arrived late in the evening and left at 04.30 to catch flight so my experience of the hotel is very limited but, compared to other similar hotels I was quite impressed. The room was very comfortable, well maintained, clean and quite spacious. Breakfast was nothing special but good enough for the time of day we were having it. The shuttle bus in the morning was very crowded but this prepared us for the airport I guess! We would have no hesitation in staying here again. 09 September 2014
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