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Rated 4.0 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by Helpful staff at the beginningand during most of stay Overall staying at the Holiday Express in Stevenage was excellent - just small glitch at the end of the stay regarding parking 19 September 2014
Rated 4.0 out of 5.0 by Great service as always As usual the staff were great - they are fabulous - so helpful and kind - my husband arrived on an overnight flight and was at the hotel and checked in by 10.30am - 3.5 hours ahead of the official check in time. In addition when I arrived they gave me a spare key to access our room as he was catching up on lost sleep. We stay here quite regularly - wouldnt want to stay anywhere else in the area from choice - its a great place to stay. 13 September 2014
Rated 5.0 out of 5.0 by A decent stay Booked this hotel to break up a long journey and checked in really late so straight to bed. Up for decent buffet breakfast in the morning then off again on our way. The parking is not brilliant though there is a car park you can use opposite. The staff were helpful and friendly. The hotel seemed clean and in a decent state. The only issue was the sofa bed which was not comfortable though the double bed was good and the pillows were fine. Did not spend any time in the town as it was literally a stopover. For the money it was good value. 12 September 2014
Rated 5.0 out of 5.0 by New breakfast The updated look of food containers is very nice, however the croissants are now cold. The choice of cheeses has gone and been replaced by one choice of sliced cheese. Still very thin sliced bread. New scrambled egg is better. Great to see fresh banana available. Would be great to have bacon included in breakfast. The lay out of the kitchen needs to be reviewed as the toaster causes queues. Also at weekends the kitchen staff are not able to keep on top of cleaning tables, cooking and refilling. This really needs to be addressed. 12 September 2014
Rated 5.0 out of 5.0 by mark hotel manager I was very impressed with Mark. Very late in the evening a fight broke out between 2 very drunken male guests in reception. Mark immediately came out from behind the desk and stepped in between the guests and stopped the fight. This was very brave as either of them could have easily pulled a knife on him. Well done Mark! 12 September 2014
Rated 2.0 out of 5.0 by Awful welcome We were made to feel that we were a nuisance to the receptionist when she finally arrived at the desk 11 September 2014
Rated 4.0 out of 5.0 by Better than it was in the past The hotel must have had a change of staff,as it used to be quite poor. The hotel is much cleaner and smells better than it did. 06 September 2014
Rated 4.0 out of 5.0 by Modern and efficient Difficult to find due to SAT NAV taking us to other end of street using post code.. Pedestrian precinct splits road and difficult to find way round. Excellent hotel and service. 04 September 2014
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