Rated 4.0 out of 5 by 174
Rated 5.0 out of 5.0 by Maggie37 Great service
We stay at the hotel every month the customer service provided by Mark is excellent. There is a new member of staff, Emily again her customer service is brilliant. Really helpfull and so pleasant, always smiling
17 August 2014
Rated 5.0 out of 5.0 by TSHI Good Value and Convenient
Good value and service in a convenient location for rail networks
15 August 2014
Rated 5.0 out of 5.0 by tour d france friendy service hotel
a pleasure to stay at this hotel.i was amazed that the staff remembered us from a year ago that we were visitng relatives in stevenage !!!!! the staff were very helpful and allways had a kind word when we returned to the hotel after a long day shopping!!!! the breakfast was good and the area cleaned up very quickly as people finished,the stay was very pleasent in stark contrast to other hotels we visited.
10 August 2014
Rated 5.0 out of 5.0 by ken 78 good value
hotel in convenient situation for the purpose of my visit ie.looking for houses in the area for my daughter
09 August 2014
Rated 3.0 out of 5.0 by Shazzie 22 Reasonable,Cheap stay for 1 night, clean rooms
When we arrived after a 10 hour journey I was very disappointed to see that there were no tea bags in the room as it was described as have tea/coffee making facilities. Had to go to reception and ask for some tea bags and was dealt with unprofessionally.
Also was woken up next morning by hotel room service very early in the morning TWICE wanting to clean our room long before breakfast. This made us very angry!
When we got down to Breakfast there were long ques of people waiting to get their food. Toasters took forever to make toast. and so was a bit frustrating to say the least.
Had to hunt a table down too. Breakfast was fair/edible. We had previously stayed at Holiday inn Milton keynes and must say it was fantastic all round gave them 10/10 where as at Stevenage would rate them a 5/10 the cost was about the same. Overall still a reasonable clean,cheap stay for 1-2 nights only.
08 August 2014
Rated 5.0 out of 5.0 by DJ's Dad Great Breakfast service
We were on a early start on the morning of our departure. We expained this to the staff on the desk the evening before.
Wow - there was an ealry breakfast provision made, the staff ready and polite with our early arrival in the dining area. There was a selection too. We were delighted. Expecting a Wheatbix and an apple we had almost the full breakfast selection to choose from.
The team were friendly and welcoming even at the early hour! This is customer service that needs to be acknowledged.
07 August 2014
Rated 1.0 out of 5.0 by StevenageCustomer OK and interupted
What you'd expect from Holiday Inn Express in terms of room and services but I was interrupted by a family entering my room in the middle of the night so perhaps not great for a good night sleep.
06 August 2014
Rated 5.0 out of 5.0 by Olfossil Good Value
Found the Holiday Inn Express to be too or above expectations and the Staff were wonderful. I would not hesitate to reccommend this hotel at Stevenage to anyone. Our first week in the UK turned out to be good value and as we move round the country will be looking for more Holiday Inn Express to book into.
06 August 2014