Rated 4.4 out of 5 by 356
Rated 5.0 out of 5.0 by Sparkes68 100% satisfaction
Our first stay in a Holiday Inn Express was an excellent experience. If the all round quality of this Stoke hotel is typical of other HIExpress hotels then we shall be very happy customers. This hotel was very well presented, right from the reception area through to our bedroom and bathroom. The staff were most welcoming and helpful. The breakfast was perfectly fine, given that this was included in the room rate. It would be great if the hotel could have a quality restaurant attached to it since the adjacent Harvester restaurant was not good. Thank you for a very enjoyable stay.
22 April 2015
Rated 3.0 out of 5.0 by littlekiwis3 Good location for Alton Towers
Great location for travelling to Alton Towers with family. Room was quite squashed for 2 adults and 2 teenagers. Room clean and good wifi access. Average breakfast - quality ok.
22 April 2015
Rated 4.0 out of 5.0 by Puil Friendly Service
I found that the reception staff very friendly and efficient, not only to me but other guests checking in at the same time. Breakfast was good and car parking easy.
20 April 2015
Rated 5.0 out of 5.0 by Mat W K Good for an overnight stay
Comfortable, clean, efficient.............................................................................................................................
19 April 2015
Rated 5.0 out of 5.0 by nursegladys Super Shower
The walk in shower with a curtain not a door was excellent for those less able.
18 April 2015
Rated 4.0 out of 5.0 by mevans99 Such friendly staff!
Family of 4, stayed for 2 nights - going to Alton Towers. Ideal location, 25 mins away. Easy to find and park, although no restaurant in the hotel, plenty of take away options. Have to say, staff were incredibly helpful and friendly!
17 April 2015
Rated 5.0 out of 5.0 by lbyrne1992 A great hotel
The staff at this hotel always go above and beyond to ensure I am comfortable throughout my stay. A big thanks to all of the team, especially Gareth, Sian, Toby and Jessica who were particularly helpful.
16 April 2015
Rated 4.0 out of 5.0 by Tabs45 Great staff!
From the moment we checked in, the staff were friendly, helpful and efficient. Even at breakfast in the morning, the staff went round to each table and said "good morning".
The hotel was full and busy, but the staff kept the breakfast area clean and replenished at all times, with a smile on theIr faces and chatting to guests.
I work in the customer service industry and it is rare to find a team where every single person seems to be enjoying their job. This must be a well run hotel!!!
We enjoyed our stay, and would visit again.
16 April 2015