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Rated 4.4 out of 5 by 267 reviewers.
Rated 5.0 out of 5.0 by Good overnight stay Room was clean and well presented. Staff friendly and efficient. Plenty of free car parking. 18 November 2014
Rated 4.0 out of 5.0 by Hotel Car Parking Cannot remember Hotel Manager's name but I wanted to ensure that the problem I encountered on arrival is not repeated as an inconvenience to others or myself on any future visit. Frustrated trying to find a parking place around hotel because of inconsiderate and selfish parking by other drivers, presumably other hotel clients. The problem would be alleviated if they did not occupy two parking places, i.e. parking centrally over the white parking space dividing line! Mentioned this to the Manager of the hotel and said he would see to this (do not know how as the cars, five in all, were still occupying the spaces several hours later)? Please can Holiday Inn Express amend their policy to "police" this unsociable malpractice or, better still, as I advocated to the Manager on leaving, re-layout the parking lots in a fashion like the COSTCO supermarkets now appearing in the UK where they use generous dividers so people would be less likely to encroach on two spaces rather than one and only one space!! Would be interested to know if Holiday Inn Express have any plans to improve this situation, like signage for clients to exercise considerate parking would be a start!? I have written this review as this problem was mentioned to the Manager on my previous 2-day visit 31 July 2014 to 1 August 2014. Obviously it has not been heeded when I mentioned this on my first visit!? I enjoyed my stay with my family at the Hotel for an associated visit to Alton Towers Resort apart from the parking issue. I know this is a sensitive subject as I understand the hotel needs to operate as a business without compromising trade. Would very much appreciate your feedback on this subject. 15 November 2014
Rated 4.0 out of 5.0 by excellent front desk only issue was needed some food in the evening and the onsite harvester was not recommended. Too lengthy queues and iffy food. Directed to anothe pub which was ok, but dirty and four miles away. Staff v helpful with directions etc. Breakfast strange choice. 3 hot items, sausages, scrambled egg and baked beans, which don't really go with each oter. Slept poorly- not hotel fault.ate too much and was uncomfortable because of it. 14 November 2014
Rated 5.0 out of 5.0 by A good night sleep after a long day. A good nights sleep, which is just what you need after a full day at Alton Towers. Being not far from the resort made it convenient to stay over after a long day out, without the prices of having to stay at Alton Towers. Comfortable rooms (unfortunately no bath, which is what I was planning) but great facilities of a restaurant/bar next door or in the hotel to wind down before bed. I would say a little overpriced however breakfast was included and like I said cheaper than others around. 13 November 2014
Rated 5.0 out of 5.0 by Good Hotel with good access to Motorways The staff were very helpful and looked after me well, I will be going back in the next few weeks. 10 November 2014
Rated 5.0 out of 5.0 by amazing stay Great staff Great location Great rooms Great facilities Over all amazing stay and would definitely return 08 November 2014
Rated 5.0 out of 5.0 by Good value stay We stayed two nights at the Holiday Inn Express at Stoke on Trent. We have stayed there before so knew what to expect. The room we had this time seemed a little dated with stains on the chair and carpet. The air conditioning did not work either. BUT.....considering it was right next to a busy dual carriageway it was remarkably quiet. The bed was extremely comfortable and the other services were up to the usual standard. Breakfast was great with a good variety of food. The staff at reception could not be more helpful. All in all, we had a good stay here and will not hesitate to use it again. 08 November 2014
Rated 5.0 out of 5.0 by Excellent stay Staff were really friendly and helpful, the room was clean and comfortable. 08 November 2014
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