Rated 4.5 out of 5 by 187
Rated 5.0 out of 5.0 by Joyfrog Great staff
We visit IGH Express, in the Racine area, often and are always greeted with friendly smiles
July 29, 2015
Rated 2.0 out of 5.0 by MC62269 Not up to par
This hotel needs some significant updating to bring it up to the standard I would expect from a Holiday Inn Express. I encountered two major issues:
1) While I know it is not guaranteed, when I made the reservation in JANUARY I requested a room on the top floor to be as far away from the lobby as possible. Instead the first room I was given was on the first floor, literally two rooms away from the lobby where a large group of people were having a (loud) gathering. I headed straight back to the desk and they gave us a different room, still on the first floor, but toward the end of the hallway. I have never had an issue getting the top floor when making a reservation 6 months in advance. There doesn't seem to be any logical excuse for that, especially for someone in the rewards club.
2) The room we stayed in was clearly a smoking room at one point, and had that all-too-familiar stale smoke smell that exists in all hotel rooms that used to allow smoking. In fact, the hotel map on the back of the door indicated that the third floor was the non-smoking floor, so clearly it is out of date AND 2/3s of the rooms were smoking rooms at one point. Keep this in mind if you want to avoid this issue, at least until the rooms have been completely remodeled. The smoke smell was very prominent. If the hotel across the street hadn't been full we would have been moving over there because of this issue.
Speaking of, our room seemed to be right out of the 70s, which is more just not my taste than having anything wrong. However the lampshade was torn, the popcorn ceiling had dust hanging off it, and the wallpaper was torn.
I will say that the bathroom was very clean, as was the room in general, other than the issues mentioned above.
Overall I would not stay at this hotel again for these reasons. While I realize this is not a 4-star hotel, I absolutely expected more from the Holiday Inn Express brand.
July 28, 2015
Rated 4.0 out of 5.0 by Ironman Papa Racine Ironman 70.3
Very nice place. Friendly staff, clean rooms and not that far for the Racine Ironman Race. In fact, a large number of the rooms were taken by the Triathletes. Pool area is clean and grand kids enjoyed it.
July 22, 2015