Rated 4.2 out of 5 by 136
Rated 4.0 out of 5.0 by asdfqwer Solid option
Stayed at hotel for 4 nights. Stay was uneventful, as you would hope it would be. Wifi internet was better than some hotels that I've stayed at recently, but could still be better. Had to reconnect several times when it lost connection to the base station, and sometimes it slowed to a crawl, but otherwise decent. Bathroom was a little small, very little counter space to hold your toiletries, though the water pressure was quite strong for a good shower.
02 March 2015
Rated 5.0 out of 5.0 by Ubbaw Smooth Sailing
Everything was right on target, great stay will stay here again when in the area
24 February 2015
Rated 5.0 out of 5.0 by JPB55 Great Experience
The Staff was great the Hotel was excellent.
Quick to respond to questions and made sure you were satisfied. Would recommend to all staying in the area to stay with them.
23 February 2015
Rated 3.0 out of 5.0 by mland Problems at Check In -
Front Desk Clerk was apparently a new employee not yet fully trained in Customer Service. Did not recognize my IHG Membership, and told me my room was double booked. Tried to downsize me to lesser quality room. I told the clerk, that as a IHG Member I expected consideration for an upgrade instead. When assigned a room, was alarmed to find it already occupied by an irate traveler asking me why I was trying to get into their room. Eventually assigned a room that was ok. On a positive note, the Manager made it a point to visit with me and assured me that was not their standard and she did offer perks in the process. I was not unreasonable, and the Manager did make me feel like my business was valued, and that she was in the process of getting things right at this location.
15 February 2015
Rated 4.0 out of 5.0 by JeffKY41102 Quick Overnight Business Stay...meets needs for business travelers
The room I had on an upper floor was a bit aged, but still quality enough for a regular business night stay.
The hotel is close to both south west Houston engineering firms and accessible to the west side energy corridor.
No road noise, you might need to shutoff the room A/C to minimize noise for a comfortable night of sleep though as these are slightly aged rooms and the A/C units tend to get more noisey as they age
14 February 2015
Rated 5.0 out of 5.0 by SarahR25 Excellent experience, great location
This hotel was in a very convenient location for us while staying in Houston. Not as updated as some of the other Texas Holiday Inn Express hotels, but the customer service was on point! Breakfast options were standard, though we were excited about the greek yogurt.
07 February 2015
Rated 2.0 out of 5.0 by beejay44 Smaller Noisier Rooms and Poor Breakfast
The rooms were relatively smaller than other Holiday Inn Express hotels and the A/C unit was very noisy. My kids enjoy the breakfasts and look forward to it with pan cakes and waffles... this hotel did not have waffles and had ran out of pan cakes. The orange juice was very bitter.
29 January 2015
Rated 5.0 out of 5.0 by Texana Perfect in every way!
Perfect location for quick and easy access to MD Anderson Center in Sugar Land, TX. Great welcome by Margaret, front desk manager. She was the epitomy of professionalism and cared so much in seeing that we were comfortable and well cared for.
Our room was spotless as was the comfortable lobby and breakfast area. Especially nice was the living room area in the big lobby with the flat screen TV. So cozy and comfortable.
There was a nice selection for breakfast which we enjoyed. Also, pleasantly surprised to see Greek yogurt was available.
The free wireless Internet was super fast and never once dropped a connection.
Should the occasion arise, we wouldn't hesitate for a minute booking the Holiday Inn Express in Sugar Land in the future. A huge thank you to Margaret for her caring concern during ooour stay.. You're the best!!
26 January 2015