Rated 4.3 out of 5 by 181
Rated 4.0 out of 5.0 by Dave-70 First time customer at an Express hotel
Hotel and staff excellent, very convenient position for London or Surrey. The breakfast was disappointing no bacon!!! choice of cooked - scrabbled egg, small sausage or baked beans. The restaurant choice was not very inspiring either but the staff did point out some local restaurants which we used.
This only reason for not giving 5 is the food.
16 August 2014
Rated 1.0 out of 5.0 by Sad Dad Disappointing
Have stayed in many 3* venues which outperformed this. Extremely poor quality sofa bed, uncomfortable queen bed and extremely dire breakfast experience means we will never return to the Express brand.
Weak budget choices at breakfast, no on site dining options at night and staff with a poor command of the English language made this a night we would rather forget.
Room was clean however which was a bonus. It could have been such a better experience in general.
13 August 2014
Rated 5.0 out of 5.0 by 38Saffron An enjoyable stay. Will revisit
We felt that the hotel is one we would stay in again. The room was spacious for a family of 4 and very clean. In fact, our only complaint was that there was no bacon as part of the breakfast!
Fairly good value for money. In good distance from Chessington World of Adventures.
12 August 2014
Rated 5.0 out of 5.0 by Marko27 On course for success
What an excellent property! Staying out of London makes so much sense when you can easily jump on a train and spend a day there when necessary, returning to this rural idyll to recover. Its location next to Epsom racecourse offers open views, extensive greenery and plenty to watch, especially if you wish to rise at 4am with the excercising racehorses.
Well laid out, bright, cheerful public area, bedrooms at the top of the standard for this chain (have stayed in many around the world). Staff were alert, cheerful and helpful - couldn't ask for more.
Shall be back, for sure.
10 August 2014
Rated 5.0 out of 5.0 by helen51 visiting family and friends
Have stayed here on previous occasions and have always had excellent service from reception staff. The hotel's position on the downs gives you a sense of being in the countryside and so makes for a relaxing stay whilst visiting family and friends. I would recommend a stay here.
08 August 2014
Rated 5.0 out of 5.0 by Kindy11 Friendly staff, great location
My friend and i stayed here for a weekend as we attended a wedding at the racecourse opposite, we had a warm welcome at reception and check- in was smooth. Inside the building was very modern and clean, rooms were very clean with comfortable beds. Excellent location with lovely pubs close by, nice surroundings also, Will return in the near future.
06 August 2014
Rated 5.0 out of 5.0 by Walshie Very efficient and relaxing hotel
Excellent staff giving great customer service in a very efficient manner
06 August 2014
Rated 5.0 out of 5.0 by Nannierain Excellent place to stay
This is the fourth time we have stayed at this hotel in a month, a total of 11 nights. The location is excellent, staff fantastic, hotel clean to the point of clinical and nothing is too much trouble. The breakfast choice is acceptable and free which is a bonus for a budget hotel. On our most recent visit we had a couple of issues with the room we were allocated. This was efficiently and politely dealt with by Dev and Ezsther on reception and we were immediately given a different room and transferred by the hotel staff. The reception staff are always excellent including Jonathan, Leon and those already mentioned. The only issue is that the beds re a little on the small side when you are used to a king size. Needless to say we will be returning in the near future.
05 August 2014