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Rated 4.3 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by Consistently clean and comfortable We stay here about two or three times a year and always feel welcome and confident in the standards of cleanliness and comfort. Last Christmas when we stayed the staff were particularly caring. 02 August 2014
Rated 5.0 out of 5.0 by what a beautiful place for a holiday inn gorgeous site great views easy access to Epsom via taxi great staff excellent air conditioning will come again sat nav sent us a strange way but got there easily enough! 30 July 2014
Rated 1.0 out of 5.0 Poor facilities, bad eggs Although advertised as available on request, an iron and ironing board will not be provided for your room. Breakfast eggs tasted of salty sulphur 29 July 2014
Rated 4.0 out of 5.0 by Comfortable bed and ver helpful staff Overall my wife and I were very satisfied with our stay of several weeks in the Holiday Inn EXPRESS on Epsom Downs, while Builders were carrying out work on our house in Ashtead. The room was comfortable and all the staff were very helpful. Car parking facilities were excellent. Our only suggestions for improvement are (1) Additional cupboards for storing clothes in the guest room could be considered (2) The same breakfast foods are currently set out every day; a little more variety from day to day could be considered. 26 July 2014
Rated 4.0 out of 5.0 by A pleasant experience On a recent visit to England, we booked this hotel on a recommendation from a family member. Set amongst the beautiful landscape of Epsom Downs, we had a very pleasant time here. The hotel was full but that didn't affect the smooth running of the place and we both enjoyed our stay. I would definitely stay here again.. 22 July 2014
Rated 4.0 out of 5.0 by Great value for money Stayed for one night. Room was basic but clean and comfortable. It was extremely hot and the air conditioning worked very well. Breakfast was pleasant with a reasonable choice. Best thing about the hotel was the attitude of the staff - they were all friendly, helpful, polite, efficient and professional, and for this reason I would stay again. 22 July 2014
Rated 4.0 out of 5.0 by GOOD STAY GOOD STAY. COMFORTABLE HOTEL IN A GOOD, QUIET LOCATION. 22 July 2014
Rated 4.0 out of 5.0 by Great getaway Easy to book and lovely greeting on arrival. Hotel cosy and the view of the Downs and racecourse is amazing. 16 July 2014
Rated 5.0 out of 5.0 by Very comfortable This was our third stay here. We will come back, again. As I have family ten mins away. Staff are polite and very help full. The breakfast was very good, and it was hot. The best thing we found that the setting was perfect. 16 July 2014
Rated 4.0 out of 5.0 by OK for express, poor cooked breakfast The stay was reasonable, only to be let down by the small menu for cooked breakfast that didn't use traditional bacon but a nondescript sausage. Staff were helpful and attentive. 16 July 2014
Rated 5.0 out of 5.0 by Good Nights Sleet Slept very well on my stay at the Holiday Inn Express Epsom Downs. 14 July 2014
Rated 5.0 out of 5.0 by overnight stay Always a pleasant stay here. We use Epsom Downs every time we visit our son and family who live nearby. The rooms are comfortable clean,quiet and bathrooms excellent. A walk-in shower is such a luxury,most hotels have shower over bath.I don't know why. Breakfast is always a bit disappointing. They obviously don't employ a chef. Everything is provided from a central place like on an aeroplane. Re-constituted scrambled egg,baked beans and sausages. The sausages are uneatable-just awful. However there is plenty of cereals toast,fruit and yoghurt so you don;t go hungry. 09 July 2014
Rated 5.0 out of 5.0 by Great hotel for women travelling alone Very friendly staff, excellent service, pleasant location, and quiet well appointed room. Felt comfortable staying there as a female travelling on my own. 04 July 2014
Rated 5.0 out of 5.0 by Clean and comfortable surroundings The room and whole ambiance were very good. The room was quiet and the breakfast was plentiful, varied and excellent . 02 July 2014
Rated 5.0 out of 5.0 by Great holiday This hotel was clean, tidy and lovely staff. Great location for an early morning walk on the downs. Thanks 01 July 2014
Rated 4.0 out of 5.0 by Comfy nights sleep Holiday Inn Express give what you need for a good nights sleep and ready to go off to be elsewhere for what ever you are away from home for. It's not somewhere to spend your day....but if you are going to sit in your hotel all day/night why are you away from home? With wifi, comfortable bed, reasonable breakfast and and bar if you need it it's fine as a base for business or pleasure 30 June 2014
Rated 5.0 out of 5.0 by Beautiful views over The Epsom Downs Race course I am sick and tired of having mattress that the wires lay on my skin from other hotels. So we decided to take a chance with your hotel. It was further away from legoland. It had beautiful views across the race course if your lucky enough to have the front veiw you can see them on there horses in the morning. Wow what a view. We was put in the quite side on the 2nd night after staying another night. The first night we stayed 20/6/14 we was put in a quite area where the staff had put out quite signs everywhere. Still the people didn't take any notice, still letting the door bang, our son is in remission from a rare leukaemia, and needs his sleep. Even so we need ours. This was at 11.30pm, I checked to ask if they were going home, and the kind man said I can move you, because they will be staying for a few more days, I said I can't stand it, these are not children. These are adults. So we moved. The room was light, and colourful it was great to have the windows that opened and not stiff to open. The bathroom how clever is that with the doors. You can still go the toilet and have a shower at the same time. That was brillant. The shower water was fab too, always hot too. Just wish there was more tea bags , suger and milk in the room especially for 3 people instead of asking all the time. We will be back next time we go to legoland. The breakfast is good too the only thing is it's a bit to bland in the eggs. The ladies changed them all the time, it was light as u walked into reception. I thought the prices were a bit to much for 2 can's of coke and a bottle of beer, £6. Don't do that to people, no need too. I will be coming back but no need to do that 25 June 2014
Rated 5.0 out of 5.0 by Lovely Stay I would Recommend this Hotel Lovely Hotel opposite the Race Course. No Racing while we were there so couldn't comment on how busy it would be at those times. Lovely Reception Area, Pleasant and Helpful Staff, Food that we had was good, hot and plentiful. Bed was comfortable and the room had everything we needed. Clean Bathroom. Not a huge amount of hanging space but adequate certainly for two people for a long weekend. Pleasantly Suprised as I have paid far more for a lot less at other hotels. 25 June 2014
Rated 4.0 out of 5.0 by personal comfort ideal situation for travelling to other areas and avoiding conjested traffic conditions 25 June 2014
Rated 4.0 out of 5.0 by TV stil not working on Ch4 Despite assurances that the "missing" TV channels will be found, when I try to view Ch4 I still get a blank screen. Different room - same problem. "Dear Guest, Firstly I would like to thank you for your continued loyalty to the HIEX Epsom Downs and for your honest and candid feedback regarding the TV system here at the hotel. I am aware that we had a fault a couple of weeks ago, an intermittent problem that took a little longer than we would have liked to be addressed. To my knowledge this problem has been resolved and new equipment installed with no further issues having been reported by any guests. Therefore I was surprised to read that you lost BBC1 only last week. I can only apologise for this and would like to reassure you that I will investigate once again and address it urgently. Thanks again for your feedback. Kind regards M Robinson" 23 June 2014
Rated 4.0 out of 5.0 by Evening meal availability The food choice looked good for the evening meal, I chose a Beef Burger topped with bacon and cheese in a Brioche Burger bun, however when it arrived the bun was a sesame seeded burger bun not Brioche! the burger was tasteless and felt like it had been reheated as did the bacon and cheese. For this meal to be ready in less than 10 mins a would have been impossible to have cooked it from Fresh. All in all a very poor meal and one I would not choose again. 22 June 2014
Rated 5.0 out of 5.0 by Faultless I won't be writing a big review because all I can say is that our stay was faultless - clean room, comfortable bed, aircon that worked, peaceful sleep, good breakfast, efficient, helpful and courteous staff. Excellent stay. 20 June 2014
Rated 5.0 out of 5.0 by Great stay for the Derby We had a great stay here after attending the Derby, pricy, but I would do it again 18 June 2014
Rated 4.0 out of 5.0 by Nice Hotel - if you dont want a TV. I have stayed at this hotel about 50 times in the last 2 years and the TV has worked on only about 25 of the stays. When I mention this to the helpful reception staff I'm told " We will look into it" but nothing ever changes. Only last night, Channel 4 died mid program and this morning it was still dead. It was BBC1 last week! Surely a basic amenity in any hotel room is a working TV? The hotel is perfectly adequate in most other ways, but this issue with the TV's is rather annoying. 18 June 2014
Rated 5.0 out of 5.0 by Great Hotel for short stays. Our stay at the Holiday Inn Express Epsom Downs was very comfortable. The staff were friendly and attentive, the room was very clean and we had a lovely view. Hotel perfectly situated for our visit to the open day at UCA. Would stay here again. 17 June 2014
Rated 5.0 out of 5.0 by Very comfortable stay Have stayed here a few times now and the staff always make me feel at home. Clean, comfortable and functional Express hotel. Set in a lovely location which adds to the experience. 13 June 2014
Rated 5.0 out of 5.0 by Fabulous hotel Many thanks for looking after us last weekend on Epsom Derby Day. Considering the hotel was full the service, staff, room and food were perfect. Very well done. The courtesy car to the course was a brilliant idea too. Pity you dont give out tips on the races too it would have just made the whole thing perfect!! Hope to see you again soon. 12 June 2014
Rated 4.0 out of 5.0 by Everything you expect you get Great staff. Clean and comfortable rooms with lots of space. Breakfast on race days was fantastic. Great pity that the superb bacon is not provided on non-race days. 12 June 2014
Rated 4.0 out of 5.0 by Down at Epsom Down Modern, clean and comfortable hotel. Will use it again when in the area. 09 June 2014
Rated 5.0 out of 5.0 by break nice hotel and a lovely break,hotel was very clean staff were very friendly overall excellent hotel 03 June 2014
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