Rated 4.3 out of 5 by 187
Rated 4.0 out of 5.0 by Anonymous Guest Nice Hotel - if you dont want a TV.
I have stayed at this hotel about 50 times in the last 2 years and the TV has worked on only about 25 of the stays. When I mention this to the helpful reception staff I'm told " We will look into it" but nothing ever changes.
Only last night, Channel 4 died mid program and this morning it was still dead. It was BBC1 last week!
Surely a basic amenity in any hotel room is a working TV?
The hotel is perfectly adequate in most other ways, but this issue with the TV's is rather annoying.
18 June 2014
Rated 5.0 out of 5.0 by Kevin 102 Great Hotel for short stays.
Our stay at the Holiday Inn Express Epsom Downs was very comfortable. The staff were friendly and attentive, the room was very clean and we had a lovely view. Hotel perfectly situated for our visit to the open day at UCA. Would stay here again.
17 June 2014
Rated 5.0 out of 5.0 by Chattyman Very comfortable stay
Have stayed here a few times now and the staff always make me feel at home. Clean, comfortable and functional Express hotel. Set in a lovely location which adds to the experience.
13 June 2014
Rated 5.0 out of 5.0 by Surveyor58 Fabulous hotel
Many thanks for looking after us last weekend on Epsom Derby Day. Considering the hotel was full the service, staff, room and food were perfect. Very well done.
The courtesy car to the course was a brilliant idea too. Pity you dont give out tips on the races too it would have just made the whole thing perfect!!
Hope to see you again soon.
12 June 2014
Rated 4.0 out of 5.0 by Tidy Jim Everything you expect you get
Great staff. Clean and comfortable rooms with lots of space. Breakfast on race days was fantastic. Great pity that the superb bacon is not provided on non-race days.
12 June 2014
Rated 4.0 out of 5.0 by BSpratt Down at Epsom Down
Modern, clean and comfortable hotel. Will use it again when in the area.
09 June 2014
Rated 5.0 out of 5.0 by peter 61 break
nice hotel and a lovely break,hotel was very clean staff were very friendly overall excellent hotel
03 June 2014
Rated 5.0 out of 5.0 by brichas Enjoyable stay
Although my stay was short, only 2 nights, I was made to feel welcome. hotel was clean
02 June 2014
Rated 4.0 out of 5.0 by Tayeb12345 Great place and big rooms
I had a great time. Very nice place inside and out.
I had a small issue with a shower drain but this would not stop me returning. I would check the shower upon arrival.
Chessington is close. The food in the Pub across the road was great.
02 June 2014
Rated 3.0 out of 5.0 by T family Faulty lock experience
We had a strange situation where the door lock was faulty and could not be opened. It was not the lower lock. There was an unusual small one at the top which is faulty and stuck leaving the door only able to open about 1 inch. We finally has to get out of the window. Manager and staff were helpful and Aplogetic though. Manager said he will make 100% refund for the inconvenience. Out kid thinks it's an adventure! We are lucky that we were on ground floors. Other aspects of hotel are ok. They pre authorise the credit card for minibar but there is no minibar or fridge in the room. Breakfast is ok. Hotel menu is limited for dinner and lunch but town centre shops are a few minutes drive away.
30 May 2014
Rated 3.0 out of 5.0 by Gill30 Sleep quality and variety of breakfast
The heating in the room made a buzzing noise all night which kept me awake but other than that ok.cooked breakfast could have had more variety.
29 May 2014
Rated 5.0 out of 5.0 by Aziz78 Delightful!
I stayed here for one night with my family as part of a Chessingnton World of Adventure break that we had booked.
The location is excellent…nicely buried in the Epsom Downs… very peaceful. The hotel itself also very pleasing and has a very clean modern feel to it.
On arrival Imran at the reception went out his way to make sure we were happy and had everything we needed. Very attentive and answering all our questions in a friendly pleasant manner making us feel very welcome.
The room exceeded expectations it was more than adequate for a family of three…clean and tidy with a lovely view of the racecourse. The beds were of a good quality and the bathroom again was very clean and of a decent size.
Breakfast was included and there is enough to please most people. If I am being picky then perhaps more of a selection of hot foods would have been nice. But that does not take away from the selection that was available.
As mentioned we only stayed a night but we would not hesitate to recommend to family and friends and would definitely stay again.
Thanks to all the staff who made our stay an enjoyable one.
27 May 2014
Rated 5.0 out of 5.0 by winfred An excellent experience
We thoroughly enjoyed our stay. It was excellent value. This was the first time we had stayed at a Holiday Inn but it will certainly not be the last.
15 May 2014
Rated 4.0 out of 5.0 by DLUK Bed size and staff performance
The bed size is too small for two adults. The staff are very helpful.
11 May 2014
Rated 5.0 out of 5.0 by Julie O Comfortable room
Excellent room with disabled facilities including wet room. Conveniently situated next to Epsom Downs Racecourse
28 April 2014
Rated 4.0 out of 5.0 by couple from Derby visit at Easter
Good location, pretty setting. All staff very pleasant and quality of room , food etc very good. On the down side when we arrrived in dining room many of the empty breakfast tables were not cleared away. We found an empty table and gave it a wipe over with a napkin as no staff visible at the time. When 2 members of staff did appear to clear away etc they proceeded to wipe all the tables, work surfaces, coffee machines etc over with the same cloth-no spraying of cleaning liquid or no bowl of hot water. It did not seem very hygenic. When I mentioned this to the staff at the reception upon departure I was told the cloth had been sprayed before use but I really felt that was not good enough. Would suggest more staff training?
25 April 2014
Rated 4.0 out of 5.0 by old-sea-dog Convenient Location
Good location, efficient check in, bright and clean.
Disappointing that only one chair in a double room, no access to BBC 24 hour news programme,and slow internet.
Staff were good (particularly Pearly).
12 April 2014
Rated 5.0 out of 5.0 by Clear key Good hotel breakfast no so
Stayed here for the night with hubby and 2 children room was clean and bathroom was cleaned. Breakfast was included with our price, wasn't overly impressed went down at 8:45 to be told no croissants, hot option was beans sausage and scrambled egg, not a varied choice but hotel overall was very good would stay again
11 April 2014
Rated 2.0 out of 5.0 by Bsfmars Average Stay.Since ot in city limits, cant expect more.
Rooms are too small for a family. No wardrobes to keep clothes, just few hangers to place in open. Basics room requirements like cotton ear buds etc all on request. Not much choices of channels on TV. Paid movies though availale. No porter service for baggage. Paid little high for room and would not consider value for money, especially when its in a bit remote area. Seems to be an old property and ot a big hotel as such. Must have a car to move locally.Cabs can be arranged though. No shops or restaurants around, all in the proximity of minimum 2 miles approximately.
The water is always hot and is the best in the room I could have. Staffs are courteous and the Reception too. Was happy with early check-in being a Gold Elite member. Limited choice of breakfast, but was fresh and good to start a day.
Overall, average and can be chosen for stay only if required to stay in the area for some work or visits. Its not close to city at all, 45 mins train journey to EPSOM and then 10 mins drive to hotel from station. Hope it helps the viewers in deciding.
08 April 2014
Rated 5.0 out of 5.0 by KarlS Great stay
I have always found this hotel very clean and comfortable with friendly staff.
07 April 2014
Rated 4.0 out of 5.0 by Kezzie2014 Not bad
Very clean hotel with good service. Breakfast very basic and not very good quality but for the price we paid can't complain. Bed was too hard for my liking but overall not bad.
02 April 2014
Rated 5.0 out of 5.0 by Hayleyp24 Would highly recommend
In all honesty we weren't expecting a great deal from a 'Holiday Inn Express'. However, our opinions soon changed when we arrived, the location was fantastic and upon arrival we were greeted by a very stylish and immaculate bar. The room was lovely, the staff were ALL very friendly and attentive which I find very rare from experience of other hotel chains. I would highly recommend a stay here
02 April 2014
Rated 4.0 out of 5.0 by pfilby stay at epsom holiday inn expess
This was a one niter due to flooding at home the room was clean and shower strong however the limited amount of TV channels free was disappointing
19 March 2014
Rated 2.0 out of 5.0 by Andy1791 Nice location - shame about the service and WiFi
I arrived at the hotel and was pleasantly surprised by how it looked. Check in was easy and straightforward.
I was tired and hungry so I changed quickly and came back down to the bar to order some food and something to drink. When I arrived there was one person being served and another was waiting. Ten minutes later the single member of staff was still serving the same person and there was still the other person in the queue waiting to be served. They didn't request help from other staff members nearby. In the end I gave up and went to bed.
At checkout the next morning that same member of staff was dealing with a customer who had an issue with their bill. The staff member became distracted by a delivery, stopped serving the customer and then started serving myself - which was a little awkward.
The WiFi, whilst free, was rather slow and intermittent and some of the radio channels didn't work on the TV.
I would have liked to be able to give this hotel a good review, as my stay was convenient and good value. It was just let down by poor service.
17 March 2014
Rated 3.0 out of 5.0 by JP1944 OK for business
Location great and this hotel is fine for somewhere to lay your head when in the area for business.
However the 'free' breakfast was very poor, little choice and not very good food - I would prefer to pay for something better.
Poor selection of drinks available at the bar also, staff didn't know the difference between cider and lager!!
No ambiance at all in the common rooms and quite a noisy bedroom with perhaps the lift making noises regularly or something similar. So choose your room wisely!
13 March 2014
Rated 5.0 out of 5.0 Happy regular customer
I stay at this hotel several times a year, to visit family who stay in the area, and I travel from Singapore to make these visits.
Each time, the staff are basically excellent. For a "budget" hotel within the IHG family of hotels, I find myself constantly impressed with the staff knowledge and training and the overall comfort and facilities at the hotel.
The only time a staff member didn't meet the high expectation, it turned out the "staff member" was a local IT guy visiting to fix a PC in the office who tried to help because the front office staff were busy with other customers. Imagine that...even the visiting IT guy wants to try and make the customer experience happy!!!
Well done to the management and staff.
05 March 2014
Rated 5.0 out of 5.0 by Elsie60 Birthday - Lin
Had a 1920s birthday do at the Cock in Headley and about 20 of us stayed at the Epsom Downs Holiday Day everyone really enjoyed it and everything was excellent would definitely recommend to anyone.
26 February 2014
Rated 3.0 out of 5.0 by JP1944 Serves its purpose well
Perfectly good business stay over hotel. But room was noisy with machinery, choice of drinks in the bar was poor and I wish we could have paid for a breakfast because then it would probably have been worth eating, but since it was 'free' you couldn't complain about the very limited choice and quality!
26 February 2014
Rated 5.0 out of 5.0 by Dee Jay Lovely stay
We had a great stay, very friendly and helpful staff. Not the most comfortable bed I've ever slept in. Good breakfast.
26 February 2014
Rated 5.0 out of 5.0 by Boykeff A very enjoyable stay
We enjoyed our stay in the hotel. We are staying again this Saturday night, and hope to have future stays.
26 February 2014