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Rated 4.2 out of 5 by 123 reviewers.
Rated 3.0 out of 5.0 by Good and the Bad Stayed here with family after day at Chessington. Had read the reviews and understood place to eat was at the pub over the road. What a great place to have a hotel situated, nice big car park and the hotel looks so smart from the outside. Walked in to check in, and as a Platinum member ( and was not recognized as one) I would normally expect everything to be ready, but it was not. The staff did prepare everything quickly so was not really that bothered. Room - standard room as with all HI. All clean and looked in great condition apart from the sofa bed. I just laid on it and it was so uncomfortable, and during the night my son was woken by the noise of other room doors being open and closed a lot -( and why people are moving around at 3am!!), my wife laid down with him to try and settle him back, and she said it was also awful. The AC system became vey noisy and then quiet again. Curtains did not really make the room that dark. Breakfast - Overall a good selection and what I normally expect at a HI. What I do not expect is to find that some of the sausages not cooked properly. Pink in the middle of several of them. When mentioned to staff they said they are cooked and have been checked with a temp probe, and then proceeded to demonstrate. I did also then cut them, and they were NOT pink inside. So I think the earlier ones maybe not have been cooked/checked properly, but the staff did not want to comment. Unlikely I would go back to this HI, even though its a great location for Chessington, and this is the first HI or any hotel within the IHG group that I have really been so annoyed about. 19 June 2013
Rated 5.0 out of 5.0 by excellent location for the derby We really enjoyed our stay, it was a great touch having the mercedes that was laid on to take us to the races and back, hope to come back again next year 08 June 2013
Rated 5.0 out of 5.0 by Excellent all-round Second time I've stayed here & I was very impressed. Despite being the day after the Derby,all was stick & span, the staff super helpful & friendly & it was an excellent, good value experience. 08 June 2013
Rated 4.0 out of 5.0 by A good stay. The hotel fully met expectations and presented an excellent breakfast. Staff were helpful ans professional. (having just come back from USA we found the rooms small). There is adequate food nearby but distant from town centre and rail to London. 31 May 2013
Rated 1.0 out of 5.0 by No Iron to use in the rooms Having stayed at numerous IHG hotels including many Holiday Expresses, this is the only time I've not felt I could recommend the hotel. Staying for 4 days on business and they don't have irons that guests can take to the room. Instead they have an ironing room the other side of the hotel, which was a real inconvenience to go to each morning. This caused frustration for the whole stay as I would normally iron the shirts each morning. Unfortunately I won't be staying here again. This one small thing has meant that this particular hotel won't get repeat business. Rooms are clean as is always the case for IHG hotels which usually provide a very welcoming and comfortable stay. All other times I have stayed at IHG hotels have been at hotels that I would have no hesitation in recommending. 22 May 2013
Rated 5.0 out of 5.0 by I'll be back! Nice hotel, great staff and good location. The only small criticisms would be that there should be a mirror on the office/work station wall so that it could also be used as a dressing table. A bath as well as a shower would also be welcomed, as would a DVD player. Apart from that, very good and I wouldn't hesitate in recommending to others or returning for another visit myself, as I am doing later in May! Keep up the good work!!!! :) 20 May 2013
Rated 3.0 out of 5.0 by poor quality Quilt on bed too short. No bath in bath room Bed very hard and uncomfortable. Food over cooked and over priced. 15 May 2013
Rated 4.0 out of 5.0 by Great place to stay for chessington Really clean room Staff very friendly and helpful, especially the lady who got me some milk for my toddlers bedtime drink. Pub across the road very nice to eat in. Breakfast a little manic but once we found a seat it was fine., 12 May 2013
Rated 4.0 out of 5.0 by Generally excellent, but a couple of let downs... We stayed here with a large group of family, including a number of small children. The booking process was easy and the staff service we received was great, however we had requested via email a couple of travel cots for 2 different rooms, and our friends received a room with two double beds and NO travel cot, plus our travel cot was non existent also. The cooked breakfast choices were also a let down as there was no bacon....not a massive problem I hear you say, however as someone requiring a gluten free diet, I found that only beans and scrambled egg didn't really give me a massive variety...as the only other option was sausages. We did all love the friendly reception staff, and the fact that the bar stayed open late and could do items of food until the small hours. Nice spacious layout and nice and bright décor. Overall excellent...just a shame about the breakfast and the travel cots. Stay here though, as the views and surroundings are also amazing!! 09 May 2013
Rated 5.0 out of 5.0 by Great value and great location Stayed for 2 nights in large comfortable room looking out on to the race course. Service was very good throughout. The breakfast was good with a wide variety of cereals, yoghurts, pastries, fruit and hot food served in a bright and spacious breakfast room Can't fault the hotel and would definitely stay again if the price remains reasonable. 04 May 2013
Rated 5.0 out of 5.0 by Great Value I had a brief one night stay during a house move. After a very stressful day it was great to find a clean friendly hotel for the night. The car park was huge and fairly empty on a Friday night. Would have been better if they had a security barrier. The front of house staff were polite and attentive. The room itself was quite small but functional. It was a standard room and had a double bed with a sofa bed. It had a very small hanging rail but no wardrobe so not ideal for long stays. Complimentary tea and coffee were provided along with towels, toiletries (body wash is fab - no need to take your own) and a hair dryer. Iron and ironing board would have been nice. The bathroom was small, just a shower, sink and toilet (which has it's own door for privacy# and very clean. We woke up in the middle of the night to find the room unbearably hot so you do have to sleep with the air conditioning on. We didn't use the restaurant, instead choosing to go over to the Rubbing House pub which is ok, nothing special #but we knew that as we are locals). Breakfast at the hotel was great. Sausages, baked beans and scrambed eggs, toast, croissants, pain au chocolat, fruit, cereals, toast, tea/coffee and very diluted fruit juice! We are having to stay again soon with our 3 year old which I'm dreading as the rooms are very very small and I've no idea how the sofa bed will fare but needs must so we will just have to hope! Location is perfect for the racecourse but probably a £10 taxi ride from town. 30 April 2013
Rated 5.0 out of 5.0 by Nice quiet room and friendly staff This was a return visit and it was all that we anticipated. Again a good stay. Would have appreciated the availability of a high fibre breakfast cereal, eg Bran Flakes or Crunchy Bran. Awful music played in the lobby/sitting area/bar. Best without it - we like to choose our own style of music!. 30 April 2013
Rated 5.0 out of 5.0 by Wedding party We booked to stay with family and friends for our daughter's wedding which was held in Epsom. We found the hotel, the Event Management team and the location excellent. The hotel was easy to access from Epsom station for those who had come by train. The rooms were clean and comfortable with good hot showers. Breakfast was good and it was useful being on the Downs for people to walk, if they wished. There was a twenty-four hour desk so it was not difficult to get into the rooms after the wedding. All our guests (and there were nearly seventy!) were very pleased with the hotel, it served our purpose admirably. A great experience and one to be recommended! 23 April 2013
Rated 5.0 out of 5.0 by Comfortable and relaxing A comfortable and relaxed stay in a clean and uncluttered environment. The linen looked as if it had just been purchased..... It was beautiful and white!! The bed was extremely comfortable and I loved the choice of pillows. I would certainly recommend this hotel chain to family and friends. 21 April 2013
Rated 5.0 out of 5.0 by great had a good stay. found the place easy,the holiday inn was clean and well kept staff were friendly and helpful ,room good size for our needs ,and breakfast lovely filled us up.son was in dream land to what choice he could have ,and had a taste of everything. 16 April 2013
Rated 4.0 out of 5.0 by Room layout designed by a man :-) I have stayed at this hotel a number of times on business and always find the room exceptionally clean (including the sheets & towels) - which is an important factor to me, personally. The reception staff are always very helpful & pleasant (especially Katie). My one criticism is that there is no plug near a mirror - making it difficult to use electrical hair appliances and be able to see what you are doing at the same time (hence the title of my comment). I take my own small mirror now :-) Oh and can we have bananas for breakfast please. 10 April 2013
Rated 4.0 out of 5.0 by bed not very comfortable Stayed at this holiday express for two nights visiting family and we chose this one as it was cheaper than the Sutton surrey holiday express where we normally stay. It is clean and fresh and the only down side was that the bed although a proper double was sloping inwards to the middle which led to an uncomfortable night's sleep. Other than that I would recommend it, location next the racecourse id good and good pub over the road. 06 April 2013
Rated 5.0 out of 5.0 by Quality stay in quiet location We often stay at this Holiday Inn Express up on the Downs. The quiet location is ideal with walks for our dogs on the doorstep. Comfortable beds - I prefer a feather pillow - but the 'soft' pillow works - clean & fresh room, relaxed atmosphere and good breakfast - particularly the muffins! 03 April 2013
Rated 4.0 out of 5.0 by epsom holiday inn Lovely spacious holiday inn,close to rail and road net works. Staff were excellent throughout our three day break. Family room, good and clean. Only ate breakfast here, caters for all. Staff attentive in a tricky situation!! Highly recommend to others. Excellent parking 02 April 2013
Rated 4.0 out of 5.0 by Short stay It's was good value and comfortable and I would use it again 26 March 2013
Rated 2.0 out of 5.0 by This hotel is not so good The room was OK, but the furniture was ancient and worn out, the TV was old with only 6 or 7 channels and 3 radio channels, in this day & age with freeview & freesat this was a massive disappointment and needs addressing, the bed was comfortable but small, the breakfast wasn't brilliant, quite limited and not a lot of choice, very poor coffee & from a machine i might add, why oh why do they not have real coffee, if you want tea then it's a bag in a cup, and i HATE that, i would not recommend this Hotel, it was quite poor all in all. one thing it has going for it is there is a pub close by selling nice food and real ale, so i went there for the evening. 14 March 2013
Rated 3.0 out of 5.0 Epsom revisited Spent two nights at the "Downs" - a place I regularly visited in my well spent youth. Has changed mightily - so much development - including the Holiday Inn. Good value for money - quiet - pleasant staff - adequate food - and the room comfortable. We simply used it for a place to sleep and have breakfast. There is absolutely no point in spending a lot of money on a very well appointed hotel unless you are there for a duration and can make use of the facilities. Consequently this hotel meets the requirements in all respects and more adequately than some for "bed and board". Much amused by small groups sitting silently together fingering smart phones. Never realised that a smart phone could be so beneficial - no babbling conversation. Public areas almost silent - blissful! 16 February 2013
Rated 4.0 out of 5.0 by excellent helpful staff happy to recommend this hotel. Staff are always helpful in my view best hotel i have stayed in from this chain. 30 January 2013
Rated 5.0 out of 5.0 by Very good service and friendly staff We had a very pleasant stay at Holiday Inn Express over the weekend of mid Jan 13, arriving in the late morning, we were able to have a room straight away. The room 101 we were given did make a lot of noise with the heating noise creating quite a bit of a disturbance and they were happy to change room later with no fuss. The breakfast was very good, especially as it was complementary! Not fantastic choice but plenty of it and choice of hot and cold. Altogether an excellent stay thanks. 27 January 2013
Rated 3.0 out of 5.0 by Small bed! Overall, the hotel is average. However, I would not recommend the hotel for couples because the bed is far too small (1.40m wide). In addition, the evening dinner is not very good. 19 January 2013
Rated 4.0 out of 5.0 by Beautiful scenery This hotel was great value and we enjoyed our stay. The views outside we're lovely and there was a couple of lovely pubs near by, it also looked onto the Epsom Downs and race course. The only bit of criticism would be the beds were rather small , I would say a small double , so if your on the tall side your feet will hang out !! . The bar area was rather quiet and you have to go round to reception to get a member of staff to serve you. Our overall experience was we would definitely book this hotel should we ever be in the area. 10 January 2013
Rated 4.0 out of 5.0 Repeat visit as expected We have used this hotel before. It is convenient and the staff are friendly. The bed was comfortable. An extended TV choice would be an improvement and more reasonably priced internet. 04 January 2013
Rated 5.0 out of 5.0 by Very pleasant room, clean and comfortable This was our first stay here and we were very impressed with the service received and the pleasant staff. The room was large and comfortable and very clean. The breakfast was very impressive with a variety of foods and drinks offered in pleasant suroundings. We will certainly be staying here again in the future. 03 January 2013
Rated 5.0 out of 5.0 by Even Better This was our third stay at this hotel and the overall experience has improved on each visit..Even included complementary mince pies in our room on Christmas Day with a card signed by all the Staff! Well done! 03 January 2013
Rated 5.0 out of 5.0 by Great Location This was our second stay at this hotel and I have to say it exceeded our expectations. The hotel and the rooms are of an excellent design and could not be faulted . The location is wonderful with views across the Downs . Breakfast was very good for a budget chain hotel although the scrambled egg was rather tasteless. Probably due to powdered egg being used. Would definitely stay again . One small niggle - If you are walking out from the hotel , the route takes you on a well worn path across the racecourse. This does get very muddy . As it is obviously for the exclusive use of the hotel , I would have thought some kind of plastic matting could be laid across the course on non- race days. Otherwise wellington boots are needed! 29 December 2012
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