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Rated 4.3 out of 5 by 169 reviewers.
Rated 5.0 out of 5.0 by Comfortable stay We had a lovely time at your hotel. The location, cleanness of the place was very good and the breakfast was lovely, only needed bacon :( I must add, one of your staff on the day we were leaving was very rude, we stand at the desk waiting to hand our key back to a staff, a young lady came from around a corner of the reception area and just pointed for us to put the key in the bowl, No thank you are how was your stay like other hotels chain staff ask. Please, can you speak to that lady I did not get your name because she did not came close enough for me to look at her name badge. She looks white and maybe pregnant. Thanks. 09 August 2013
Rated 5.0 out of 5.0 by Nothing too much trouble Expecting the traditional 'budget' experience, we were very pleasantly surprised during our stay. Staff were friendly and helpful yet not overpowering, the room clean with adequate facilities for sleeping and washing, and the breakfast choice suitable for all tastes and very plentiful. We travelled some considerable distance to stay here, but would recommend to all without hesitation. Thank you for helping to make our weekend special. 09 August 2013
Rated 5.0 out of 5.0 by good bed and excellent breakfast All very good. The only thing I wished to point out was that the distances of the train stations listed on websites for the hotel are erroneous and caused us some difficulty. it said that Epsom Downs is a mile from the Hotel: it is not, it is more like 2.4 miles, and was not walkable for one of my co-guests, and I had to order a taxi to there, as no taxis or buses to be had from Epsom Downs. The other station, Tattenham corner is also much further away than the half a mile stated on the website. 05 August 2013
Rated 5.0 out of 5.0 by comfortable room and very good service enjoyable stay for myself and grand children all staff very friendly 04 August 2013
Rated 5.0 out of 5.0 Top class staff, lovely location , comfortable rooms Excellent friendly staff, very pleasant facilities, good breakfast arrangements, nice room with comfy bed, temperature in room very comfortable, as hotels are usually too hot 04 August 2013
Rated 4.0 out of 5.0 by helpful staff We were given a room with a connecting door to a disabled room for my mother which made things much easier., for both stays. Only downside on 2nd visit was cricket team running the corridors till 11.30, They didn't do it the 2nd night thankfully. 03 August 2013
Rated 4.0 out of 5.0 by Good service and value We stayed here for one night only after taking the children to Chessington World of Adventures. The location is wonderful, very peaceful with lovely views. The staff were very helpful and efficient. The room was clean and tidy and there was a friendly pub opposite where we ate dinner. We were not provided with the cot we requested but did not mention it to anyone as we felt the room would not have been big enough to accommodate it as well as the double sofa bed. We would stay here again and probably make it two nights next time. 01 August 2013
Rated 5.0 out of 5.0 by Clean and comfortable good value Clean hotel which offered great value for money. Stayed one night with my family - 2 adults and 2 young children. Room sufficient size to accommodate us comfortably. Room temperature comfortable (not too hot). Friendly and helpful staff bar food available if required. Good quality and range of food provided for breakfast. Would use again. 31 July 2013
Rated 5.0 out of 5.0 by You made our days! We spent a few days here at the end of a month in the U.K. and it really added to the vacation. Since our visit coincided with Derby days there was extra security which the hotel handled extremely well with minimal bother to the registered guests. The location is superb, the facilities well managed and maintained and the staff pleasant and helpful. Our only regret is that we couldn't stay longer. 23 July 2013
Rated 5.0 out of 5.0 by Beautiful Hotel We had a wonderful stay in this beautiful hotel. Set on the Epsom Downs, the hotel and countryside were wonderful. We had a totally relaxing stay and felt we would have loved to stay longer. 18 July 2013
Rated 5.0 out of 5.0 by Excellent location First class service as usual from holiday inn staff, Fantastic location with great views over Epsom Downs and the racecourse. Easy access to all major routes in and out of London 14 July 2013
Rated 5.0 out of 5.0 by Spot on a group of four of us needed 2 rooms for the night following a wedding nearby. We booked this expecting 'adequate' and were delighted to find it excellent. The bed was comfy, room clean, corridors quiet, service friendly, breakfast plentiful, surroundings delightful. Thoroughly recommend. 09 July 2013
Rated 5.0 out of 5.0 by Overall excellent hotel We stayed at the hotel whilst attending Wimbledon for the Tennis. Hotel was easy to find and the parking was very good with ample room. The hotel staff were very friendly and helpful. Room was minimal(with a very nice bathroom) and perfectly suited for our short stay. Breakfast is buffet style;very nicely presented with good options. Overall excellent experience and would stay there again. 05 July 2013
Rated 5.0 out of 5.0 by Great hotel We have stayed here 3 times now and it is a great location for us. The breakfast is a bonus ! 23 June 2013
Rated 5.0 out of 5.0 by Accommodating Staff From start to finish I felt like I was looked after properly. In my online booking I requested a quiet room away from other guests as I had an important business meeting the next day and needed a good nights sleep. They did exactly that; I couldn't hear a thing in the evening or the morning. Upon arrival I checked-in and the receptionist wished me a good stay and good luck for my business meeting, which was very thoughtful of her! The room facilities are excellent, the bathroom was very clean, indeed the whole hotel was! The bed was one of the most comfortable beds I've ever slept in and loved the option to choose a soft or firm pillow. Despite being quite close to the road the traffic noise was not too loud at all. Breakfast in the morning wasn't bad. I do prefer a good cooked breakfast, but the majority was a continental breakfast. The hotel lobby was very modern and a pleasure to sit in. I'm surprised this hotel is a 2* hotel. I'd definitely stay here again should the need arise again. 22 June 2013
Rated 4.0 out of 5.0 by One Night On the whole our one night stay was a good experience. The bathroom was an excellent design although we would have preferred the availability of soap rather than soap dispensing bottles on the wall. The only really neagive aspect was the 4'6" bed as we are used to a six foot bed. We were suprised to find such a small bed in a well known hotel chain. Our advice would be book a twin bedded room. 22 June 2013
Rated 3.0 out of 5.0 by Good and the Bad Stayed here with family after day at Chessington. Had read the reviews and understood place to eat was at the pub over the road. What a great place to have a hotel situated, nice big car park and the hotel looks so smart from the outside. Walked in to check in, and as a Platinum member ( and was not recognized as one) I would normally expect everything to be ready, but it was not. The staff did prepare everything quickly so was not really that bothered. Room - standard room as with all HI. All clean and looked in great condition apart from the sofa bed. I just laid on it and it was so uncomfortable, and during the night my son was woken by the noise of other room doors being open and closed a lot -( and why people are moving around at 3am!!), my wife laid down with him to try and settle him back, and she said it was also awful. The AC system became vey noisy and then quiet again. Curtains did not really make the room that dark. Breakfast - Overall a good selection and what I normally expect at a HI. What I do not expect is to find that some of the sausages not cooked properly. Pink in the middle of several of them. When mentioned to staff they said they are cooked and have been checked with a temp probe, and then proceeded to demonstrate. I did also then cut them, and they were NOT pink inside. So I think the earlier ones maybe not have been cooked/checked properly, but the staff did not want to comment. Unlikely I would go back to this HI, even though its a great location for Chessington, and this is the first HI or any hotel within the IHG group that I have really been so annoyed about. 19 June 2013
Rated 5.0 out of 5.0 by excellent location for the derby We really enjoyed our stay, it was a great touch having the mercedes that was laid on to take us to the races and back, hope to come back again next year 08 June 2013
Rated 5.0 out of 5.0 by Excellent all-round Second time I've stayed here & I was very impressed. Despite being the day after the Derby,all was stick & span, the staff super helpful & friendly & it was an excellent, good value experience. 08 June 2013
Rated 4.0 out of 5.0 by A good stay. The hotel fully met expectations and presented an excellent breakfast. Staff were helpful ans professional. (having just come back from USA we found the rooms small). There is adequate food nearby but distant from town centre and rail to London. 31 May 2013
Rated 1.0 out of 5.0 by No Iron to use in the rooms Having stayed at numerous IHG hotels including many Holiday Expresses, this is the only time I've not felt I could recommend the hotel. Staying for 4 days on business and they don't have irons that guests can take to the room. Instead they have an ironing room the other side of the hotel, which was a real inconvenience to go to each morning. This caused frustration for the whole stay as I would normally iron the shirts each morning. Unfortunately I won't be staying here again. This one small thing has meant that this particular hotel won't get repeat business. Rooms are clean as is always the case for IHG hotels which usually provide a very welcoming and comfortable stay. All other times I have stayed at IHG hotels have been at hotels that I would have no hesitation in recommending. 22 May 2013
Rated 5.0 out of 5.0 by I'll be back! Nice hotel, great staff and good location. The only small criticisms would be that there should be a mirror on the office/work station wall so that it could also be used as a dressing table. A bath as well as a shower would also be welcomed, as would a DVD player. Apart from that, very good and I wouldn't hesitate in recommending to others or returning for another visit myself, as I am doing later in May! Keep up the good work!!!! :) 20 May 2013
Rated 3.0 out of 5.0 by poor quality Quilt on bed too short. No bath in bath room Bed very hard and uncomfortable. Food over cooked and over priced. 15 May 2013
Rated 4.0 out of 5.0 by Great place to stay for chessington Really clean room Staff very friendly and helpful, especially the lady who got me some milk for my toddlers bedtime drink. Pub across the road very nice to eat in. Breakfast a little manic but once we found a seat it was fine., 12 May 2013
Rated 4.0 out of 5.0 by Generally excellent, but a couple of let downs... We stayed here with a large group of family, including a number of small children. The booking process was easy and the staff service we received was great, however we had requested via email a couple of travel cots for 2 different rooms, and our friends received a room with two double beds and NO travel cot, plus our travel cot was non existent also. The cooked breakfast choices were also a let down as there was no bacon....not a massive problem I hear you say, however as someone requiring a gluten free diet, I found that only beans and scrambled egg didn't really give me a massive variety...as the only other option was sausages. We did all love the friendly reception staff, and the fact that the bar stayed open late and could do items of food until the small hours. Nice spacious layout and nice and bright décor. Overall excellent...just a shame about the breakfast and the travel cots. Stay here though, as the views and surroundings are also amazing!! 09 May 2013
Rated 5.0 out of 5.0 by Great value and great location Stayed for 2 nights in large comfortable room looking out on to the race course. Service was very good throughout. The breakfast was good with a wide variety of cereals, yoghurts, pastries, fruit and hot food served in a bright and spacious breakfast room Can't fault the hotel and would definitely stay again if the price remains reasonable. 04 May 2013
Rated 5.0 out of 5.0 by Great Value I had a brief one night stay during a house move. After a very stressful day it was great to find a clean friendly hotel for the night. The car park was huge and fairly empty on a Friday night. Would have been better if they had a security barrier. The front of house staff were polite and attentive. The room itself was quite small but functional. It was a standard room and had a double bed with a sofa bed. It had a very small hanging rail but no wardrobe so not ideal for long stays. Complimentary tea and coffee were provided along with towels, toiletries (body wash is fab - no need to take your own) and a hair dryer. Iron and ironing board would have been nice. The bathroom was small, just a shower, sink and toilet (which has it's own door for privacy# and very clean. We woke up in the middle of the night to find the room unbearably hot so you do have to sleep with the air conditioning on. We didn't use the restaurant, instead choosing to go over to the Rubbing House pub which is ok, nothing special #but we knew that as we are locals). Breakfast at the hotel was great. Sausages, baked beans and scrambed eggs, toast, croissants, pain au chocolat, fruit, cereals, toast, tea/coffee and very diluted fruit juice! We are having to stay again soon with our 3 year old which I'm dreading as the rooms are very very small and I've no idea how the sofa bed will fare but needs must so we will just have to hope! Location is perfect for the racecourse but probably a £10 taxi ride from town. 30 April 2013
Rated 5.0 out of 5.0 by Nice quiet room and friendly staff This was a return visit and it was all that we anticipated. Again a good stay. Would have appreciated the availability of a high fibre breakfast cereal, eg Bran Flakes or Crunchy Bran. Awful music played in the lobby/sitting area/bar. Best without it - we like to choose our own style of music!. 30 April 2013
Rated 5.0 out of 5.0 by Wedding party We booked to stay with family and friends for our daughter's wedding which was held in Epsom. We found the hotel, the Event Management team and the location excellent. The hotel was easy to access from Epsom station for those who had come by train. The rooms were clean and comfortable with good hot showers. Breakfast was good and it was useful being on the Downs for people to walk, if they wished. There was a twenty-four hour desk so it was not difficult to get into the rooms after the wedding. All our guests (and there were nearly seventy!) were very pleased with the hotel, it served our purpose admirably. A great experience and one to be recommended! 23 April 2013
Rated 5.0 out of 5.0 by Comfortable and relaxing A comfortable and relaxed stay in a clean and uncluttered environment. The linen looked as if it had just been purchased..... It was beautiful and white!! The bed was extremely comfortable and I loved the choice of pillows. I would certainly recommend this hotel chain to family and friends. 21 April 2013
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