Rated 4.1 out of 5 by 267
Rated 5.0 out of 5.0 by live-for-travel58 Comfortable stay with access to points around area
Had an enjoyable stay for 2 nights while visiting Newport RI; price point better than hotels in downtown Newport; readily accessible highways to get into Newport and other points in the area; comfortable room and beds, including a comfortable sitting chair; breakfast as expected with multiple choices; well maintained hotel and grounds
September 3, 2015
Rated 5.0 out of 5.0 Accomodating staff
We were in Swansea for a funeral and the staff was very accommodating. We arrived early, no problem, they let us check in. When we needed directions to the funeral home, the front desk Googled it and printed it out for us. They let us extend our check out to accommodate the time the funeral was over. Also, the night before the funeral, they let us use the breakfast room to have a small gathering of close friends and family. All of that attention to our comfort made all the difference in the world.
September 2, 2015
Rated 5.0 out of 5.0 by bryanst Great HIE Property
I enjoyed my short, one-night stay at this Holiday Inn Express. The staff was attentive and my room was very nicely appointed. I really enjoyed having two TVs in the room. Breakfast was great and the hotel was very clean. And last but not least, the price was dramatically better then the overpriced hotels just 20 minutes south in Middletown. I'll be back!
September 2, 2015
Rated 5.0 out of 5.0 by Dr. Vega Comfortable and Safe
Our stay at the Holiday Innat Swansea was comfortable and safe. Jacqueline, the Front Desk Manager was amazing in taking care of our needs.
August 31, 2015
Rated 5.0 out of 5.0 by Burroughs A Pleasant Stop Near Providence
Clean, quiet (at least the night we were there) and friendly. Close to Providence and other attractions.
August 30, 2015
Rated 5.0 out of 5.0 by Estes Driver Fantastic staff
Your staff at this location is as always very pleasant and more than ready to help. We all look forward to seeing Derek and Jessica every time we get there! Always a great experience!
August 30, 2015
Rated 4.0 out of 5.0 by boromac Could use a facelift, but excellent staff
First the best feature of the property. The staff here was excellent. The front desk staff were professional, friendly, responsive and helpful. When we entered our original room we could hear the guests next door as if they were in the room with us, in part due to a door between the rooms so that they could be connected. We called and they immediately and cheerfully relocated us to a room that was much quieter. They also helped us out of a terrible predicament when our luggage lock wouldn't open by cutting it off for us. The housekeeping staff also seemed great in this property although by 4 p.m. they still hadn't cleaned our room. Since we were getting ready for dinner when they came to the room we had them replace our towels and skipped the room cleaning. Turning to the cons, the property is in serious need of a facelift. The wallpaper in our room was damaged and dirty in places, the furniture was badly worn and chipped, and in general the room, while clean, looked worn and badly needs to be remodeled. The beds were also a little on the hard side and the linens looked like they've been washed far too many times. The walls are also very thin. The decor in this hotel is a little over the top and has a cluttered look, complete with crystal chandeliers. Simply not our taste and far from the clean, sleek, modern look that we've come to associate with HI Express properties. This is most likely a much older property than most we've stayed in. We were attracted to this particular property by the good rate using points, but we probably wouldn't stay here again due to the tired and worn condition of the property.
August 28, 2015
Rated 5.0 out of 5.0 by 2015Keith Overall nice experience
Attentive staff, nice clean room and surroundings. My wife and I enjoyed the stay and would recommend this motel for business and pleasure. The motel has easy access to interstate highways and to nearby historic visitor attraction.
August 27, 2015