Rated 3.9 out of 5 by 182
Rated 1.0 out of 5.0 by AJS9745 Very poor staff and food
Food was the worst I have ever experienced in a hotel and will not be staying ther again, the staff argued in front of customers and young male staff was rude..................customer service skills the poorest
28 July 2014
Rated 4.0 out of 5.0 by Hurricane12 Good value for city centre short stay
The hotel is not easy to find by car, so having sat-nav was useful. Car parking was at the nearby rail station. Reception is not at ground level so you need to use the lift to the lobby area (L). Receptionist was very friendly, welcoming and efficient, and our room was clean and well presented. Bathroom was clean, though small with shower but no bath. We slept very well in comfortable beds. Breakfast was basic, though as expected for Holiday Inn Express. Hot food was limited to sausage, scrambled egg and baked beans. All breakfast items were regularly checked and topped up as required. The fruit juice was not very nice and seemed to be made from over sweet concentrate. Check out was as efficient as check in. High praise for the receptionist's friendly helpful attitude. Overall the hotel was good value if you need an overnight stay in Swindon.
25 July 2014
Rated 3.0 out of 5.0 by Hal58 Good service
Friendly and efficient staff throughout the stay.
Attentive staff in the breakfast room.
23 July 2014