Rated 4.3 out of 5 by 266
Rated 5.0 out of 5.0 by Birdy22 Great Value
Great hotel and next to the snow dome which was our reason for stay. Excellent value for money and room was very clean. The shower was a great size and very modern. The sofa bed didn't look very comfortable but the children never complained. This was our second stay and we all enjoyed our visit and look forward to doing it again soon.
11 January 2014
Rated 3.0 out of 5.0 by shaz786 poor value
was a disappointment. beds very uncomfortable especially in family room.
07 January 2014
Rated 5.0 out of 5.0 by KazStu Christmas Visit
We have used this hotel a few times now and always feel welcome and valued as customers. The hotel bar,breakfast area and reception are always clean and well kept, and the complimentary breakfast is all you would ever need. We will certainly be visiting again in the summer of 2014.
06 January 2014
Rated 5.0 out of 5.0 by Janet and Ian Breakfast service greatly improved by allocated times
well done Holiday Inn Express on introducing 3 different sittings for breakfast. Not sure if this is a new thing, or just this particular hotel, but it has certainly cut down the congestion experienced previously.
05 January 2014
Rated 4.0 out of 5.0 by sms99 Good quality budget accomodation
Pleasant stay and good breakfast included.
Only issue was a very soft mattress which affected our sleep,
05 January 2014
Rated 5.0 out of 5.0 by Mel2L Excellent
We visited this hotel as it was right next to the venue we wanted to go to.
The room was great, comfy and clean.
We knew in advance that the restaurant would not be open that evening so plenty of take away menus were made available to order from as well as the use of the restaurant tables, plates etc etc.
The staff were very helpful and friendly at all times.
I enjoyed breakfast but my husband would have loved to see more variety with the cooked breakfast.
All in all a great stay and would def stay here again.
04 January 2014
Rated 5.0 out of 5.0 by CASUAL happy new year
Stayed for New Year only and combined with a trip next door to snow dome... excellent.
Drove to nearby Chinese buffet restaurant but think it may be within easy walking distance around the lake but unless I had checked in the daylight did not want to risk it.
Nothing to complain about with hotel, only small mention is the extra sofa bed is uncomfortable for an adult although unlike us I expect it would normally be the child using this 0-:
04 January 2014
Rated 4.0 out of 5.0 by Beva97 Comfortable bed, nice room with lake view and great service.
One of the best Holiday Inn Express Hotels. Will stay again. Very good to have the choice of a smoking room. Please keep this choice available. Lady servicing breakfast was particularly good, friendly, efficient, hardworking and obviously enjoying her job. Sorry do not have her name but please pass this compliment on.
03 January 2014
Rated 5.0 out of 5.0 by Pembsqueen Staff were fab!
Had a fab stay! The staff could not have been more helpful, I so wish I'd got there names so I could post but it was the evening staff on 27th Dec they really were fab! Thank you!
31 December 2013
Rated 5.0 out of 5.0 by NTEO1771 Excellent
A fantastic location coupled with excellent facilities and very clean room. Very happy with hotel & facilities for money.
Would have no hesitation in recommending this hotel to anyone and would certainly stay again
27 December 2013
Rated 2.0 out of 5.0 by Travels101 It was different
Unfortunately we arrived to discover that they do not serve food on a Friday, checked in and went to ask where else. Were then informed we could go to the centre next door as they served food until late only to discover they stopped serving at 9pm. Internet terminals didn't respond so ended up going to bed without anything as too tired to drive out and find somewhere - be warned
19 December 2013
Rated 2.0 out of 5.0 by Moore2013 Disappointed
Telephone not connected. Lamp by TV not working. Sofa bed mattress very thin, no tissues in holder in bathroom, not enough milk. A weeping deputy manager on reception taking a phone call from irrate customer. Items reported and we were told they would be fixed the next day. Told ALL rooms had sofa beds, no rooms with 2 double beds. At end of our stay, nothing had been mended and we viewed several rooms on our floor on the way out with 2 DOUBLE BEDS. I do not like being lied to. They did however waive the cost of the second night stay. Our first experience of a Holiday Inn Express, not great.
17 December 2013
Rated 5.0 out of 5.0 by AmyCCC Excellent stay, lovely hotel, highly recommend
Very nice rooms, quiet, comfy beds, big shower, very clean, helpful staff, good breakfast. Extremely happy and would stay again. The only thing that wasn't perfect was the bar service - a bit more training on how to serve drinks would rectify this.
16 December 2013
Rated 5.0 out of 5.0 by Tatoo Never Fails To Deliver
Always enjoy my stay and made to feel at home by the great staff.
10 December 2013
Rated 5.0 out of 5.0 by BritvicPete Really friendly & helpful staff
Another great stay in this hotel. As per the title, all the stall were really friendly and helpful and the romm was perfect. I do recommend staying here to others as I will do again myself.
09 December 2013
Rated 4.0 out of 5.0 by Bargebob The night after
Having spent the previous night at a local pub being kept awake by the guy snoring in the room next door and a fellow resident, coughing violently under my window with his early morning first smoke of the day, I can only say that sturdy walls and good sound proofing was very welcome. It is a pity there is no provision for an evening meal, but a pint at the bar was a nice way to wind down before retiring. The room was comfortable with the shower and soap provision first class. I would use the Express again.
03 December 2013
Rated 4.0 out of 5.0 by Boxingb Overnight and meeting room
As normal first class reception everything as planned. Meeting room first class, only small issue was very large group of noisy people in restaurant all morning. Will be back for next meeting. Many thanks
30 November 2013
Rated 3.0 out of 5.0 by Kim34 Parking and staff
Staff seem to think that you are asking too much if you need something or help. I was very upset that as we had to pay to get off the carpark, which I was disgusted with as I have paid for a room.In the two days we stayed it cost £8 to get out of the carpark. I will be writting a letter of complaint and I want a refund on the £8. I will never be staying there again.
30 November 2013
Rated 5.0 out of 5.0 by bonkersooo great hotel
Would stay again great rooms nice place to stay easy access to brum derby m42 mi m6
20 November 2013
Rated 4.0 out of 5.0 by Asbo77 Decent hotel
This is a decent hotel with large rooms and great showers. I would recommend. The only downside for me is, on the occasions I have stayed there, we have been woken up by noisy drunken guests.
20 November 2013
Rated 5.0 out of 5.0 by deselaine a very nice place ideal for local amenities
we were visiting family close by for a party thoroughly enjoyed our stay exccellent accomadation
20 November 2013
Rated 5.0 out of 5.0 by Dscice Great team
I recently held a conference at this hotel and would highly recommend it due to great service and attention to detail
Elaine is an outstanding events manager
10 November 2013
Rated 5.0 out of 5.0 by Jules00 2nd time we have stayed here
Booked the hotel for the firework display, Stayed once before for a friends wedding. Room lovely and clean, friendly, helpful staff. Thank you for making us feel welcome and comfortable.
07 November 2013
Rated 4.0 out of 5.0 by Gazza576 Weekend Snowdome visit.
Convenient location for a visit to the snowdome.
Great shower, comfy bed & nice breakfast.
06 November 2013
Rated 4.0 out of 5.0 by Louliet Highy recommended!
The staff were all friendly and the room was spacious and clean. The power shower was amazing and a great way to wake up in the morning. The black out curtains are good and overall the bed was very comfortable. This was our first stay in a Holiday Inn and would definitely stay again.
05 November 2013
Rated 2.0 out of 5.0 by EUREKA Poor Staff Service
I have stayed at this Hotel many times and I felt the service has gone down.
When I arrived no staff was there I had to wait to be checked in, I was recognised as a Priority Club Member.
Again when I came back down to eat I had to wait to find staff.
I was also discussed that you still had to pay for wifi and then when checking out was told no longer free parking.
with other hotels now in the area I will not stay here again.
very poor service
01 November 2013
Rated 5.0 out of 5.0 by Tatoo Another Great Stay
Another great stay at the hotel and made better by the staff who can't do enough for you
Very busy and always on the go but always a smile and genuine.
Great rooms and cleaned to the highest standards
26 October 2013
Rated 3.0 out of 5.0 by helen20 Moderate accomodation
It's a true saying, you get what you pay for. In this instance the rooms were good, clean and the location is very handy for Thomas Land, but the breakfast area was terrible, could not cope
with the number of guests, tables needed to be cleared more often, cutlery was on short supply along with glasses for fruit juice
which was wrongly labelled, you had to wait ages for hot food to be replenished and staff were anything but pleasant, a smile goes a long way!!
23 October 2013
Rated 5.0 out of 5.0 by Louise124 Excellent quality
First time at a holiday inn and will definitely go back. Superb value for money and excellent location for Snowdome. Room was clean and modern and facilities excellent.
22 October 2013
Rated 5.0 out of 5.0 by bankside On the way home
We stayed at Tamworth on the way home from CIWW to Scotland.
We were late arrivals but the staff made us feel very welcome.
The room was clean and welcoming.
17 October 2013