Rated 4.3 out of 5 by 138
Rated 3.0 out of 5.0 by menchies1 Only if you have to
The guest bathroom needs a lot HELP the lobby has a dirty ice cream freezer in it that is half full along with a chip rack that is older than the hotel. They also have some sort of advertising in there breakfast bar concerning land for sale TACKY at best
21 July 2014
Rated 5.0 out of 5.0 by Robert0404 Relaxed
Ease of service with attentive and friendly staff. Can honestly say, enjoyed my stay and will book again at HIE. I hope other locations can meet this standard. I cannot say enough good things about the staff.
17 July 2014
Rated 5.0 out of 5.0 by TomH53 Great Service
I went to the area to meet an old friend that I had not seen in 32 years. I was unable to locate The Villages on my GPS so I called the hotel. I told them I was a late arrival and need help locating the hotel. The lady that answered the phone was very friendly and extremely helpful. She told me how to find it on my GPS.
When I arrived I was greeted with a big smile and fast service. I asked for a late departure and she made a note in the system without complaint.
The front desk staff were always friendly and accommodating. The cleaning staff were the same.
I will be going back to the area soon and will be staying at the Holiday Inn Express.
16 July 2014
Rated 5.0 out of 5.0 by Wagmanaerials Took stress out of first business trip
My visit was during the first business trip I took for my newly created business, Wagman Aerials. The inherent stress associated with such a trip was certainly minimized by having a relaxing place to decompress during the trip.
The Inn was clean, orderly, and well maintained. The staf was courteous, friendly and knowledgeable about the area.
I feel comfortable recommending this location to anyone.
16 July 2014
Rated 5.0 out of 5.0 by MISS PAT FRIENDLYNESS AND HELPFUL
WE ARE ELDERLY AND STAYED IN A HANDICAP ROOM, FOR THE FIRST TIME EVER. IT WAS A VERY PLEASANT EXPERIENCE, AS IT HAD MANY GREAT FEATURES, SUCH AS SEAT IN THE WALK-IN SHOWER, ALSO A RAISED TOILET SEAT, WHICH I NEVER KNEW EXISTED....THEY EVEN GAVE ME INFORMATION ON WHERE WE COULD PURCHASE THEM, WHICH I HAVE. THEIR BREKFAST IS JUST GREAAT AND EVERYONE IS VERY PLEASANT AND HELPFUL.
15 July 2014
Rated 5.0 out of 5.0 by ridiculous6 Attending a funeraL... I had a happy experience here
The staff was amazing...from the phone to in person friendly courteous and very welcoming....the maid service was great and they even left a lovely greeting note
14 July 2014
Rated 3.0 out of 5.0 by LLD2 Room was dated and dark
The guest room suffered from low lighting both in the sleeping room and the bathroom. Removing lamp shades didn't help when trying to see to put on makeup and get dressed.
Housekeeping failed to come twice to service our room during our 18-day stay and failed to clean the bathroom an additional day. Front desk employees were quick to supply towels when called upon our return to the room at night.
Jennifer at the front desk was extremely helpful when extending our reservation from 10 days to 18 at the last minute.
11 July 2014
Rated 5.0 out of 5.0 by Itdoesntreallymatter123 Very nice place to stay
This is my third visit to this Holiday Inn Express. The GM David is very kind and hospitable. I stayed with family and children and we all enjoyed our stay. Fitness center and pool are small but it worked.
10 July 2014