Rated 4.0 out of 5 by 181
Rated 4.0 out of 5.0 by Ron88 Front Desk Staff
Just a quick note to say how impressed we were with your front staff. We arrived early yet we could check in. Every question we asked was answered politely and with knowledge. Our luggage was stored safely on our check out day. A taxi was waiting for us when we arrived from shopping just before leaving to the airport. We have been in many hotels over the years and my wife uses them consistently for work, this will be our stop when we are in downtown Toronto!!!
05 December 2013
Rated 2.0 out of 5.0 by sammy321 ok not great
the hallway and the room stunk there was no remote for the TV there was no mini fridge the room was freezing cold when we got in there so we turned on the heat and it was blowing only cold air the heat was not working I called to front desk and they only told me to jiggle it a little and it should work it didn't work it was blowing cold air still so I had to go and buy slippers and thick sweater and a small heater, also the printer had no ink and they had no idea when they were going to be receiving a new cartridge,it also said they wasn't on iPod dock in the room which there wasn't I came to stay for my 19th birthday so all I brought with my ipod thinking there was an iPod dock what it says there was and there wasn't so it had to go buy one kind of frustrating I didn't really have a great day the only thing that I really enjoyed what is the free breakfast and even the hot breakfast was kind of cold. I would not recommend or stay here again
03 December 2013
Rated 4.0 out of 5.0 by Claude2013 Great place to stay
My family stayed twelve days, myself a couple of nights before I left for planned surgery and hospitalization at the Toronto General.
My family enjoyed their stay, the staff were friendly, helpful and compassionate. The hotel is in close proximity of the hospital and well located to the main downtown activity. It was easy for them to go back and forth. The free breakfast was good, the variety of the food was plentiful, a good way to start the day.
03 December 2013
Rated 3.0 out of 5.0 by Afflier Vacation in Toronto
Overall the hotel was ok. The temperature control in the room was very hot or somewhat cold. Not a good happy medium. Decor and paint is a little dated and you can hear people in the hallways. Staff was very friendly and helpful. It is a good place to stay if you are not spending much time in the hotel.
01 December 2013
Rated 5.0 out of 5.0 by BigRed1950 Excellent value
Although the hotel is getting older, it is in beautiful condition. Parking is very easy and priced right for downtown Toronto. Staff were very helpful. I will stay here whenever I come to Toronto.
Great place and views from upper floors (I was on 12th) were amazing.
30 November 2013
Rated 5.0 out of 5.0 by a1sandra good choice in Toronto
Good location, nice staff, wonderful breakfast; small window though.
29 November 2013
Rated 4.0 out of 5.0 by sueperpa Don't bother with the pre-pay option
I have stayed at this hotel before for a conference and I really found it to be a nice hotel. When I checked in they remembered that I had been there before and I really appreciated that.
I had prepaid for the room so that I could save some money. I got an alert later that night saying that $95 was charged on my credit card (it was an international charge), when I questioned it, It was because it was a pre-paid room to cover incidentals and would be reimbursed. If I had known that I would not have done this option…….because then I had to watch my account and make sure that the money was credited back to my account 3 DAYS after I checked out. That was a pain in the butt!.
The hotel is conveniently located and is a lovely hotel. The breakfast was a nice range of foods, but not terribly delicious.
Still I would highly recommend this hotel.
29 November 2013
Rated 5.0 out of 5.0 by Ballagher Great stay. Highly recommend.
Often stay at Holiday Inn Express hotels when traveling. They are always clean, staff is great, hotel is always located close to shopping or restaurants. I've never been disappointed. Front desk staff were terrific to deal with. Helped with directions, cabs, etc.
28 November 2013