Rated 3.9 out of 5 by 266
Rated 5.0 out of 5.0 by Johnoo8 Friendly Staff
My stay was great, Good location and very friendly front desk staff and great breakfast.
20 July 2014
Rated 5.0 out of 5.0 great service
I found my stay to be far better than I expected. My room was well kept. The staff were very friendly, polite and helpful. Breakfast was always great with a variety of choices. I would recommend this hotel to anyone of my friends who were visiting Toronto. The staff on desk called for a taxi when I left the hotel for the day.
I truly enjoyed my stay at this hotel
19 July 2014
Rated 2.0 out of 5.0 by Stinker Poor Standard
This hotel is below the usual Express std, it has the feel of a very tired old Holiday Inn that has not moved wioth the competition.
No safe in the room, only one bed side lamp and table. The breakfast room is woefully inadequate for the amount of rooms , very congested small dining area .
With 3 lifts serving 16 floors it is inexcusable that 2 of them should be used as service lifts at breakfast time, causing severe delays for customers either descending for breakfast or trying to exit hotel
13 July 2014
Rated 5.0 out of 5.0 by NorthernOntarioFam Fantastic Staff and Location
We recently stayed at the Holiday Inn Express as a family traveling to Toronto for medical reasons. We stayed here because of the great reviews it has gotten here on Trip Advisor and from friends and family who have stayed here. This was not an enjoyable trip as it was very stressful, however, everything at the hotel made the trip much easier.
When we arrived at the hotel we dealt with Sugu who was a fantastic help to not only us, but the rest of the staff working at the front. He was very understanding and thorough with the check-in process and managed to help out 2 other co-workers in the process - without making us feel like we were in the way.
This hotel has some fantastic points that cannot be overlooked:
- Free wifi - if you travel, you know that free wifi can be hard to find. It was fast and reliable.
- Central Location - this hotel is close to the major hospitals, union station, restaurants, the esplanade, the Eaton Centre and more!
- Clean - this hotel was very clean. It is apparent that their cleaning staff are thorough and care about the their work.
- Comfortable beds - the beds are very comfortable with lots of pillows.
- Well-Lit at Night - We found this area to be very well-lit which makes for a more comfortable visit in the evening.
- Good Tv (flatscreen) with lots of channels - great if you are spending any time in your room.
- Soap and Shampoo/Conditioner are from Bath and Body Works!
- Coffee maker in the room with coffee and tea options
Now, breakfast is included here and boy, are you going to be happy! Options of eggs, bacon or sausage, turkey sausage, biscuits, bread, English muffins, bagels, fruit, muffins, cereals, warm cinnamon buns, an instant pancake maker, yogurt, juice, milk, etc. You won't go hungry here. The staff were constantly refilling everything so nothing was ever empty.
We would not hesitate to stay at the Holiday Inn Express Downtown again. We were not treated like customers but like guests.
If Holiday Inn Express were to ever have Service Excellence Awards, Sugu would be, hands-down, a shoe in. He was so knowledgeable, didn't skip a beat and is guest-oriented.
12 July 2014
Rated 3.0 out of 5.0 Outdated
Refrigerators have been removed from the room, this was disappointing.
The carpeting and walls need updating, starting to look pretty worn out.
08 July 2014
Rated 4.0 out of 5.0 by birminghamtraveller Comfortable and great service
This was a very good hotel, with excellent location and friendly staff. The breakfast was limited but adequate for the day.
06 July 2014
Rated 5.0 out of 5.0 by Liz1941 Excellent accommodations
This is our second visit to this particular hotel and we returned because of the top rate experience we had on our first visit.
Location is good and we will certainly be back.
05 July 2014
Rated 5.0 out of 5.0 by jessnick2 Good location and clean hotel
The hotel was convenient to walk to most of the attractions in Toronto. The staff was friendly and very helpful and the hotel was clean. We enjoyed the breakfast.
05 July 2014