Rated 4.0 out of 5 by 175
Rated 4.0 out of 5.0 by TAGZ Like overall but needs renovation
I am fully aware that hotels are budget minded especially with labor costs being the the primary expense and upkeep is not a given also utilities are increasing every year. I think room renovations should be on your agenda. It would be nice to finally have a cupboard instead of that box with hangers and safe with absolutely no space. Besides that I had a very pleasant stay and would return.
11 May 2014
Rated 1.0 out of 5.0 by lizzy123 problem with bathroom, problem with front desk staff
Upon arriving late and checking in, not greeted as a rewards club member at all. no help from staff with directions to the underground parking garage. no interest in making sure i was settled in. Then I try to draw a bath, and the bathtub water fixtures let out a horrible sound. Then the hot water runs out after about 10 minutes. Not impressed. The next morning I share my experience in this room with the front desk clerk. He is rude and challenging. Asks-- well, did you bother to try it again this morning? I said no. He said, then how do you know it was a problem? I said because it was a totally inadequate bath tub water situation last night at 1 in the morning. He said well, we will look into it. No apology, no nothing, just super bad bad attitude. Like he was a doing me a favor to even discuss the problem with me, And then he certainly was a second problem. I am not used to such rude employees at a ihg hotel. Would never come back to this ihg hotel again.
28 April 2014
Rated 3.0 out of 5.0 by TBay Great location
The location of the hotel to places like the ROM, Bloor Street, shopping and U of T is great. There are plenty of places to see, visit and eat and it is a short bus ride from Porter. The parking is convenient but pricey. The front desk people were friendly and quick, my room was quite and clean.
However, the room was well used. There was no microwave or fridge in the room but available for an additional charge. I asked the maid for more coffee and creamer one morning and she proceded to dig it out of someone elses garbage from a room she just cleaned.
I would probably stay here again if I was in this area as it is a fairly decent price and there are not to many hotels in this exact area to choose from.
18 April 2014
Rated 5.0 out of 5.0 by maja27 Very pleasant stay
we very much enjoyed our stay, we are booking again for two days in april.
stay was awesome :)
02 April 2014
Rated 5.0 out of 5.0 by nanf excellent location and facility
We stayed one night and were very happy with the hotel and the location. The room was very quiet and while not huge was still a good size. They remembered I wanted a fridge and that was already in the room when we arrived. Parking was very convenient right under the hotel. i will definitely stay here the next time we are in Toronto.
23 February 2014
Rated 4.0 out of 5.0 by 12346789 Hotel great, but food options limited
I thought the hotel experience was great. What was limited, which is beyond the control of the hotel, was that the food options (e.g. breakfast, dinner etc) near the hotel were fairly limited. I was there 5 days and the breakfast options in particular were either Starbucks-esque or the pub next the hotel, which was not very satisfactory. Generally the food nearby is 'grab a quick, not-too-bad lunch' quality. There are a couple of steakhouse type things a couple of blocks up, but again I'd only give them 3/5.
09 February 2014
Rated 5.0 out of 5.0 by MM21 Quick trip to Toronto
Would definitely stay here again. Great location and definitely liked the available parking.
06 February 2014
Rated 5.0 out of 5.0 by Dr. S Nice place to stay
The perfect place I really enjoyed nice and quiet good service good people and responsible thank you very much
06 February 2014
Rated 4.0 out of 5.0 by AQN9230 Excellent location and comfortable room
This hotel is located in the museum district of Toronto. It is walking distance to the best museums and not far from outstanding shopping on Bloor. The room was very comfortable and nicely appointed. The hotel staff were very attentive to requests and helpful for transportation needs.
06 February 2014
Rated 5.0 out of 5.0 by Soccer Coach Very pleasant staff at the front desk and cleaning staff
My family and I had a good time staying at your hotel....great location, very pleasant staff and nice room. One con though, the server that we had at the Fox and the Fiddle on Saturday night was a bit rude and we waited forever for our food. I had to ask her to bring my food out right away after we waited for a long time because I had to get back to my coaching conference. On a side note, when I was there on Friday night after my coaching conference with some coaching friends at the bar, the bartenders were very pleasant and served us right away. We would stay at this location again. Thank you.
05 February 2014
Rated 2.0 out of 5.0 by char547 Great Location but not staff
The location of this hotel is excellent however I was very disappointed with the front lobby staff. I parked at the hotel and explicitly asked what I needed to ensure I could leave my car over night. I was told that as long as I provided my licence plate information at the time of check in I would be fine. On my second night I asked if this was still acceptable and was told that yes, as long as I provided my licence information I would be fine. I was very upset when I went to retrieve my car at the time of check out to have received a $69.00 parking ticket that I will now have to fight to have withdrawn. I found the gentleman at the front desk to be curt, cold and rather snotty. Also the wait staff at the joining restaurant was terrible, very cold and rude. Overall if you are looking for a clean, convenient place to stay while in Toronto this hotel will meet your needs however that's about it.
02 January 2014
Rated 4.0 out of 5.0 by LewisL A port in any storm
My wife and I were delighted to stay at your hotel during the Great Blackout.. Your staff was excellent in finding us accommodation under difficult circumstances. Everyone went out of their way to make us feel welcome.
01 January 2014
Rated 5.0 out of 5.0 by Judsco Do not usually give all excellent but our room was perfect . The service is excellent
Stayed here many times, but 1411 was the right room for us , even though my IPad ( not 3G ) did not work it did not matter, the room for us was perfect .Please add this to our name as we will be there again soon.
What did we like about it!
The Queen size bed is perfect for us and so comfortable , in fact all your beds have been comfortable.The size of the room is perfect for us. Bathroom perfect size for us . The lighting , so important for us was perfect. The view for me was absolutely wonderful, loved the old stone church. Interesting to watch that morning as the snow fell and fell how beautiful it was and also interesting to watch the driving techniques with slippery roads.!!
Always enjoy our stay and will return this winter as we have now decided to enjoy winter here in Canada. We live in the country on a farm and it is great but need the stimulation of the city now and then!
17 December 2013
Rated 4.0 out of 5.0 Enjoy, I says!
Great location, great neighborhood, comfortable bed, warm and toasty room on a cold Toronto night. If you are looking for a 5 star hotel, this ain't it, but it was perfectly fine for my needs, I says. As long as I have one bed for sleeping and one for playing, I'm good!
11 December 2013
Rated 5.0 out of 5.0 by sleeper123 great friendly staff
I stay at this location often. The Staff treats me well and knows my name when I come it. It is always a pleasure to stay here.
11 December 2013
Rated 3.0 out of 5.0 by mmorg Clean but dated
Clean room, however very small and dated. Hotel in general needs upgraded. Friendly, front desk staff. Helpful with directions.
10 December 2013
Rated 5.0 out of 5.0 by EJWM Well priced and convenient
We booked this hotel on order to visit the Royal Ontario Museum. The room was very clean and comfortable and the staff helpful. I would definitely stay here again.
03 December 2013
Rated 5.0 out of 5.0 by Katie100 Good value
This hotel is convenient, clean and comfortable. Well worth it. Would stay there again. Easy walking distance to subway and various stores and museums.
30 November 2013
Rated 5.0 out of 5.0 by torontotraveller another great stay
Another great stay at the Holiday Inn in Yorkville.
This hotel is an excellent value for the money and the location is super.
We'll back (and soon I hope)!
28 November 2013
Rated 2.0 out of 5.0 by santacoming room not ready
We were not impressed with check in. Chec ink is at three we got there then was told to come back after 6 room was still being used. We had a very cranky 2yr old on our hands. Finally got the room had a dirty bath mat, table was very sticky.
21 November 2013
Rated 3.0 out of 5.0 by Oboist Comfortable, spacious room, air conditioning was the problem.
I was impressed with the size of the room and the amenities. The bed was very comfortable and I liked that there was choice of either a firm or soft pillow. My only issue was the room temperature. I like the room cool in the evening while I sleep and I set the thermostat to 62 (F). I woke up early in the morning practically sweating. I checked the temperature and it was over 70 degrees. The only air coming from the vent was from the fan. When I asked the maid, I was told that the air conditioning was turned off after the summer although it was evident that the hall was air conditioned. I was told to open the window which didn't open too far and once the curtains were drawn, offered little respite from the heat.
13 November 2013
Rated 5.0 out of 5.0 by BorisCat Excellent Comfortable Stay
Excellent service, comfortable beds, very well appointed, clean, great location close to nice restaurants. Good value. Will definitey stay here again.
09 November 2013
Rated 4.0 out of 5.0 by pepper1 Great location
We have stayed at this property on multiple occasions and have always been treated well. The staff is very sensitive to our needs and the location is close to where we want to be. The hotel is undergoing some minor renovations and should be a better place to stay once these are finished. The gym is small and could use some updating but does serve it's purpose.
We will be back.
06 November 2013
Rated 3.0 out of 5.0 by sunny8 Good location on Bloor across from the university of Toronto
The location was good as the workshop I attended was just a short walk away at the University. However, the most annoying part was the loud music I heard every night. I assumed it came from the bar/restaurant attached to the hotel. The entertainment would begin every night and last until about midnight or one in the morning. I heard it pretty well and I was on the 9th floor. I'd hate to think what the people on lower floors heard. Kind of annoying when you are trying to rest up for the next early morning.
30 October 2013
Rated 5.0 out of 5.0 by laklar Clean room and very friendly staff
Great location for what I was in Toronto for. I REALLY liked the location. Easy walking distance to University of Toronto. Room was on the 14th floor. The decor was a little tired but my room was clean and everyone I encountered that worked there was very nice and helpful. Parking garage was convienient although more expensive than I thought it should be :) I had a queen bed and no fridge, so it might have been worth it to get a king just to have the fridge. I did not eat in the hotel pub so I can't comment on that. Overall it was a nice stay and no complaints!
30 October 2013
Rated 2.0 out of 5.0 by jpkochan hotel overall
This hotel is far too expensive for the mediocre quality it provides.
The rooms were hot, especially in the upper floors. The air conditioning was turned off (prematurely) to all the rooms while the hallways remained air conditioned! The engineer and manager were unwilling to turn it back on. This made for 2 long and uncomfortable nights.
There were no in-room amenities. No bar. The refrigerator was empty.
Ice machines were present on only 5 of 12 floors, and a vending machine was available on only one floor.
With the exception of the hotel's excellent location and cheerful front desk staff, everything else about the facility was remarkably average to below average.
23 October 2013
Rated 3.0 out of 5.0 by Nitpicker57 Some improvements needed
Great location that is close to Toronto City airport and all the important places of tourist interest.
An enthusiastic young lady at the front desk (they need more of these) gave us a nice and quiet room on the 12th Floor. However, some of the elderly front desk personnel do not have a pleasing disposition. It seems they don't like the job.
The restaurant attached to the hotel, to say the least, is not up to the mark. Would not want to visit it again! Chairs are soiled and shabby. Crockery and silverware could be cleaner. Service is good and friendly though.
23 October 2013
Rated 2.0 out of 5.0 by Ang1977 In need of updating.
Arrived for 2 days in Toronto city centre ended up changing hotels!
Staff not welcoming or helpful, simple requests seemed to be too much trouble.
On arrival shown to allocated room which was extremely outdated, upon our request moved to a different room which was slightly better. Decor in both rooms outdated, rooms generally clean but very tired.
Disappointed as we have stayed with holiday inn many times before & see the chain as a reliable stay, very disappointed. As a frequent traveller will think twice on future trips.
15 October 2013
Rated 5.0 out of 5.0 by robert5555 Enjoyable stay in a quiet comfortable room
I booked this property at the last moment and was very pleased with the fast checkin and my request for a quiet room and a fridge was accomodated due to my medical condition. I found this property was consistent with other Holiday Inn's and Holiday Inn Expresses I have stayed at. The room was a good size with very comfortable bed, nice tv a good sized desk and large bathroom which appears to have been renovated with a large comfortable tub/shower. I had a very restful sleep. I made use of the internet in the lobby as I did not have a laptop. this hotel is situated near a subway(metro) and close to many restaurants, grocery stores pharmacies etc. It is near the University of Toronto and in a central area just a few minutes to downtown by subway and it's in a nice safe area.
I highly recommend this hotel and would not hesitate to stay here again
06 October 2013
Rated 5.0 out of 5.0 by Canuck33 Great small hotel
This Holiday Inn, with pleasant, efficient staff and clean rooms, is in a great location and at a good price.
04 October 2013