Rated 4.0 out of 5 by 52
Rated 4.0 out of 5.0 by DonnaSue64 Great breakfast and warm pool
We thoroughly enjoyed our 4 night stay. The staff were there to please. Maid service was excellent. Great choices for breakfast. Warmest indoor pool we have ever experienced. Good equipment in the gym. Only problem we experienced was a bad shower head in our room.
03 December 2013
Rated 5.0 out of 5.0 by rayferr Needs more STAR'S
Wow!!!!! This is one of the BEST HIX we have stayed in. My wife and I travel for our job and we have been from the East Coast to the West side of the Rockies since May 2013 and this is our pick for the BEST SO FAR!. Great staff and VERY CLEAN! GREAT!!!!!
07 November 2013
Rated 1.0 out of 5.0 by scouterdave Disappointed, and never coming back
I was very dissappointed by our Rewards Night experience at the HIE-Troy,IL on October 25-27, 2013. I reserved two rooms for two nights and had no trouble accessing the rooms, particularly when the others in my group arrived 20 minutes before I did.
However, the hotel looks and feels worn out. The halls, stairs, and bedrooms need new carpet - or at the very least cleaning. Many areas smell of pets and smoke. The elevator is loud & needs maintenance on the door mechanism. The safety latch on our door was loose because it had been slammed into the closet a few too many times and left a hole in the wall.
We found an Altoids container under the pillow of one of the beds leading us to believe that not only were the comforters not clean and fresh, but there's no way housekeeping could have changed the sheets after the last guests. The staff was quick to change the linens while we were out, but GAH - that's disgusting.
Breakfast offered brown mushy bananas, cold biscuits, lukewarm cinnamon rolls, and orange juice-colored water. The bacon was good.
28 October 2013
Rated 5.0 out of 5.0 by 17nas “Clean & Comfortable, And Good Price
Nice clean and comfortable room, staff was very very good, easy check in process that made stay very enjoyable would recommend to everyone
26 October 2013
Rated 5.0 out of 5.0 by Latepdidi Yes
Nice and clean property nice location
Easy access from interstate
25 October 2013
Rated 5.0 out of 5.0 by Njoy Great service
This hotel is very cozy and has great food. The cinnamon rolls are to die for and I highly recommend this hotel to everyone.
24 October 2013
Rated 5.0 out of 5.0 by SueWI Enjoyable
We've stayed here twice and had a good experience. A little pricey, but nice.
24 October 2013
Rated 5.0 out of 5.0 by SwimteamDriver Excellent choice for families
Spouse and three kids were with me in the 2Queen/Kids Suite and it was fantastic - plenty of room, clean, kitchen/fridge, in-room Jacuzzi (huge), bunk beds and extra TV (with bean bag) for the kids. No complaints - definitely staying here next time in town! Breakfast was typical HI Express breakfast but love the cost (free!). Plenty of restaurants nearby for a quick pizza, etc.
23 October 2013