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Rated 4.0 out of 5 by 148 reviewers.
Rated 5.0 out of 5.0 by Express Great Hotel, was welcomed as an IHG member and the front desk clerk made me feel at home. 09 November 2014
Rated 5.0 out of 5.0 by Really enjoyed my stay ... I tried the breakfast which was good. The other thing I liked was how friendly and nice employees were. That was a plus. I'll definitely stay there again. 07 November 2014
Rated 5.0 out of 5.0 by Stay in Van Nuys A great stay. Everything was great. Nice room , friendly and helpful staff. Bed was comfortable, work out room nice , and grounds well kept. I would recommend staying at this location. 03 November 2014
Rated 5.0 out of 5.0 by Great service It's ideal for relaxation, and having good time. I had a great time with the staff. 03 November 2014
Rated 5.0 out of 5.0 by Pleasent stay I was able to relax and concentrate on my work. My next stay will be booked there again. 02 November 2014
Rated 1.0 out of 5.0 by Old and very shabby Will never come back again. Everything in the room is old, smells, and there even have insects not to name them... 28 October 2014
Rated 5.0 out of 5.0 by Home Away Fram Home I love this property!!! Everything is good about this hotel, especially the staff. 27 October 2014
Rated 5.0 out of 5.0 by Good express hotel Spent 2 nights at this hotel. The hotel is clean and accommodating. Even though there is a LOT of traffic around this place, it was pretty quiet. Breakfast was free as a member and tasted good. Plenty of coffee was a bonus. Rooms with 2 beds were kind of small for me, but it worked out. Front desk was nice. 16 October 2014
Rated 5.0 out of 5.0 by Friendly service and comfortable stay The check-in is super quick even though I made the reservation on my phone less than an hour before my arrival. The staff are incredibly friendly as always and you get that warm feeling of home away from home. 15 October 2014
Rated 5.0 out of 5.0 by Pleasantly Surprised This was a great find for me. I was pleasantly surprised to a known property hotel in this location. And when I got there Iw isn't disappointed. Parking free. Wifi free. Friendly staff. Room was really clean. Bed comfortable. Pillows could have been better. Love the easy access to the 405 fwy. Will definitely stay here again. 15 October 2014
Rated 4.0 out of 5.0 by Clean and friendly staff As usual, Holiday Inn Express is always a safe bet when traveling. I had a meeting not too far away and stayed here for the night. Breakfast was your normal Holiday Inn Express quality -- although they also had persian rice and chobani, so that was pretty cool. The area doesn't look very nice -- it's squeezed in between some fast food chains nearby and I think a car dealership -- but it feels pretty safe once you step inside the hotel. What I liked about this place was the folks that work here were very helpful and friendly. And you can expect all the usuals of HIE -- clean rooms, relatively comfy beds, good quality for the price. The one detractor from my experience was my door being jammed. Somehow the safety latch got stuck from the inside so I struggled getting back into my room. I definitely sweat it out a bit before I figured out what was going on. Fortunately the staff at the hotel were able to help me out with a little bit of elbow grease. My experience with the door jam I'm pretty sure is atypical so I'd definitely stay here again if I were in the area. 14 October 2014
Rated 5.0 out of 5.0 by Convenient location, updated and clean Staff was extremely friendly, breakfast was good and everything was fresh and updated, including furniture, paint and amenities. The only thing I'd give a negative to was the fitness room: too small, too few machines, and the TVs were not able to show HD channels, so we were left with fewer options to watch. 14 October 2014
Rated 3.0 out of 5.0 by You Get What You Pay For I did a lot of research on hotels prior to taking our trip and I chose this hotel primarily because it wasn't overly priced like some of the other hotels in Los Angeles and because it had easy access to Freeway 405. The hotel is located literally off the freeway. I'll start with what was positive: 1) The front desk agent who checked us in was great! She was very friendly and we got to know her throughout our stay. Whenever we would return to the hotel at night after a long day, she was always there to greet us and ask how our day was. She genuinely cared about guests. 2) The room we were assigned to on the 6th floor was very clean. The housekeeping staff does an excellent job of making sure the rooms are clean. 3) The water pressure is great! 4) The complimentary breakfast offers a variety of options that suit every travelers needs. The negatives: 1) The neighborhood that the hotel is located in does not feel safe. Every night we observed police cars pulling over drivers and making quite a few arrests. The hotel also has a security officer on duty. 2) The room walls are not great at keeping out noise. We experienced an ongoing problem with what sounded like a toilet flushing constantly from a nearby room. When the plumber came up to our room he couldn't find a solution to the problem. This annoyance continued everyday during our stay. When we brought the issue to the attention of the hotel's general manager she suggested that we were sensitive to noise and that we were probably light sleepers which isn't the case at all. We later found out that hotel recently installed new toilets in every room. It is clear that there is a plumbing issue in the pipes but the hotel management doesn't know how to fix the problem. If given the opportunity to stay at this hotel again I would most likely choose to stay elsewhere. We have stayed at many IHG properties that are top notch. 14 October 2014
Rated 5.0 out of 5.0 by Excellent Choice! We picked the Holiday Inn Express due to the closest proximity to our conference even though it wasn't on the listing provided. That was an excellent choice! We were only 8 minutes away, and the hotel met and beat all our expectations! From front desk lady, who checked us in, to the folks who kept the hotel spotless, everyone did a great job! Thanks HIExpress! 10 October 2014
Rated 5.0 out of 5.0 Good place to stay It is an awesome place to stay when you are out for business or leisure. I recommend eats to anyone is in the neighbor would of San Bernardino California 07 October 2014
Rated 2.0 out of 5.0 by Decent but did not meet expectation Could have been me but my stay at Holiday Inn Express Van Nuys did not meet my expectations. To be fare I did go in with high expectations. In any case I could suggest staying at this location but given the options in the area it is likely to be the better of choices. 07 October 2014
Rated 5.0 out of 5.0 by Great Staff I like staying at this Holiday Inn Express when I visit the area. It is comfortable and the staff is exceptionally nice. 02 October 2014
Rated 5.0 out of 5.0 by Good front desk service All Front Desk personnel we dealt with were very friendly and helpful. 26 September 2014
Rated 4.0 out of 5.0 by Great Choice This hotel was a great choice for our visit to L.A. The location was convenient, the breakfast buffet was delicious and the pool was a great place to cool off on the 100 degree days. Even though some of the rooms were being updated during our stay, we were never bothered by construction noise or dust. Thanks, we'll be back. 19 September 2014
Rated 4.0 out of 5.0 by Comfortable bed and friendly front desk service Spent a week here for business. Great staff and comfortable bed with updated bathroom. Room and bathroom were on the smaller side but overall, a great stay. 18 September 2014
Rated 5.0 out of 5.0 by Excellent staff at the front desk Ellen and Anna rock! Very attentive and alert to someone trying to hijack my reservation. 17 September 2014
Rated 4.0 out of 5.0 by Comfortable Love the room but not the breakfast... Please improve the choices of food at breakfast... 12 September 2014
Rated 5.0 out of 5.0 by Excelente servicio, trato del personal y ubicación Me impresionó gratamente la calidad del servicio prestado durante mi estancia. La cordialidad y predispocición de todo el personal siempre atento a cualquier consulta es de destacar. Asimismo, la ubicación del hotel es excelente. Recomendaría este hotel para viajes a la ciudad de Los Angeles. 05 September 2014
Rated 4.0 out of 5.0 by Our go to hotel when we visit LA We always have a good experience. Staff are very friendly and the location is convenient. However, it looks like they have now added an extra person fee if more than one person is occupying the room. This is new for us and might make us look around more for our next visit. 04 September 2014
Rated 5.0 out of 5.0 by Recent Experience The hotel was very clean and the staff was very friendly. The location was great, close to major freeways. I recommend Holiday Inn Express. 25 August 2014
Rated 3.0 out of 5.0 by Good rooms but poor breakfast second morning down to individual Good rooms but poor breakfast second morning down to individual on the 17th August morning. 25 August 2014
Rated 3.0 out of 5.0 by No help whatsoever with bags, doors, parking A baggage trolley would have been nice as I was accompanying my 92 yr old mother and therefore had all the bags to carry You have no automatic doors for wide loads therefore I had to depend on other travelers to help me hold doors giving Mother time to get through -ditto on elevators (very short opening times) Very few chairs near entrance where Mother could sit and watch luggage while I took time to park -and that was fairly far from entrance making it a bit unsettling at that time of night in an unknown neighborhood. I really realized how important it was to keep myself fit and safe in taking care of a virtually helpless older person. However, there was little else I could do. A Security/Porter person would have been nice. The only visible employee at all was the woman working under intense pressure from a line of late coming guests. She was very good at keeping her cool -but obviously could not leave her desk. If an unfortunate incident had happened to me in the parking lot, no one would ever have known. ALSO -This review process does not include a receipt which I never received after signing for the room!!!!! 19 August 2014
Rated 5.0 out of 5.0 by Friendly staff I have stayed here a few times before so anytime i am coming back to this area i always stay here...The rooms are nice and the staff is friendly...i have always felt safe here....the breakfast could use a little work ,,,the omelet with cheese doesn't taste very good but everything else was ok... 16 August 2014
Rated 5.0 out of 5.0 by Nice hotel I've stayed in a number of properties in this area of LA and this one is a great one - clean, safe, good service. 15 August 2014
Rated 4.0 out of 5.0 by Great hotel for the price The hotel has a great location, surrounded by mountains, nice room sizes, helpful staff and great price. 11 August 2014
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