Rated 3.9 out of 5 by 113
Rated 4.0 out of 5.0 by JackieJackie Good Hotel, Great Shower (in a small bathroom)
I would recommend this hotel. The best positive was the shower. The shower was great for a tall person (my husband is 6'6" and he fit comfortably in the shower) and had a good shower head. One of the settings was so strong it hurt - which is a positive compared to other hotels typically having very low water pressure. Otherwise the bathroom was very small, but it was ok for us as just a couple.
The only negative I have was that the front desk seemed short staffed. We arrived late at night on a Friday and went to the front desk on Sat morning to check on a question we had about our bill. Both times, there was only 1 person working the front desk and they were very busy. Maybe it was the timing, but both times they were having to handle phone calls and multiple guests at the desk all at once and all by themselves. I was patient b/c I also have worked in the customer service field and I know how stressful it is to have several customers at once, but some other guests clearly were impatient and upset and I felt bad for the staff.
07 August 2014
Rated 4.0 out of 5.0 by BizTraveler2013 Quiet Place to relax after a long Day
The hotel is away from many distractions. It's location provides easy access to the Freeway for a quick exit and entry. Although the Hotel was crowded with customers, it was surprisingly very quiet. The room was clean and very comfortable. The front desk staff are always friendly and helpful.
06 August 2014
Rated 4.0 out of 5.0 by Van Nuys Visitor Very helpful and friendly staff
The hotel staff was so friendly and responsive to requests. Good array of breakfast items. They ran out of hot water and various breakfast items each day, but staff would fill/add items. Convenient location, but overall neighborhood not that great Parking was free and there were enough spaces available which was great. Mattresses could stand to be replaced. Seemed a little too soft and not really comfortable. Room was clean. Bathroom very small, but clean. Overall, was a positive experience. Would stay there again.
05 August 2014
Rated 4.0 out of 5.0 by Business Trip Response Nice, comfortable rooms.
Overall my experience was good; however, the staff were less than friendly, except for the women at the front desk. They were not only efficient, but friendly and helpful. My biggest disappointment was the breakfast area. It was clear to me that they were understaffed. The woman working was helpful and doing her best to provide good service, but there were more people than the service could provide for. Also, the food choices were poorer than other Holiday Inn Expresses I've stayed in. Overall good experience, just not as friendly and well staffed as other visits to Holiday Inn Expresses.
01 August 2014
Rated 5.0 out of 5.0 by kcpoodle5 fantastic service. Best staff!
We have stayed at this Holiday Inn Express since our grandson was born 6 years ago. Ideal location for a visit! The beds are comfy, the rooms clean, breakfast great, pool refreshing, and amenities good. But what makes this our favorite "go to place" is the feeling the staff provides to everyone. They are all remarkable people who provide excellent service with warmth and friendliness. I am amazed that they remember us each visit! They are all great and one person stood out on this visit, Graciela oversees the breakfast area like a bed and breakfast hostess. She asked me what I would like and brought me the yogurt I requested - not just the first day. She remembered each day! How did she do that with so many people there!? Amazing Lady and an asset to the property. She should be rewarded!
31 July 2014
Rated 4.0 out of 5.0 by Will_123 Hotel is fine, but breakfast area is too small
The only complaint I have is that the breakfast area is too small, many guests do not have place to sit down to eat. I bet this happens everyday. A simple fix would be to set up temporary tables and chairs at the lobby during breakfast hours. Overall the hotel is fine and I would stay here again.
29 July 2014
Rated 1.0 out of 5.0 by berms248 The toilet didn't work - the toilet
The check-in process was excruciatingly long. I got to my room and the toilet didn't work. When I told the staff, they apologized but did NOTHING.
28 July 2014
Rated 4.0 out of 5.0 by dale1108 good place to stay when in this part of LA
Good place to stay when in this area of LA.. Unfortunately the surrounding area is terrible like m any parts of Los Angeles. The hotel is great, Los Angeles is terrible.
25 July 2014
Rated 5.0 out of 5.0 by Joe272727 Wonderful Staff
Everyone from the front desk to the housekeepers is especially friendly and helpful. In the breakfast area, Graziella greeted us every morning with a friendly smile, and made us feel at home. I had occasion to visit the hotel again a few days after I checked out and the staff remembered me.
24 July 2014
Rated 5.0 out of 5.0 by Cimmyb12 Convenient and comfortable place to stay
Was there three nights and enjoyed the stay. Was conveniently located to the places we needed to go.
24 July 2014
Rated 5.0 out of 5.0 by GramC NICE PLACE TO STAY IN L.A. AREA
We have stayed at various Holiday Inn Express locations and I have to say this was among one of the nicest. To have a place in the Los Angeles area that was clean and close to the freeway BUT you didn't hear the cars zooming by, was a real treat.
24 July 2014
Rated 2.0 out of 5.0 by dbaz no hot water and crowded breakfast
Overall stay was o.k. for one night but there was no hot water in the shower which was a first staying at a HIExpress property. Breakfast was also incredibly crowded - almost suspiciously so.
24 July 2014
Rated 5.0 out of 5.0 by emerita Great experience overall
If this hotel meets your location needs, it is a great choice! Also very accessible to FlyAway bus terminal with buses to and from LAX.
16 July 2014
Rated 4.0 out of 5.0 by David2000 Overall a good stay at the HI Express.
The hotel is close to the freeway which was good for visiting Six Flags and the LA ZOO. The pool is at the back in the car park but I could not see any pool towels which would have been useful. The breakfast was very popular and well stocked. Overall a good stay at the HI Express.
08 July 2014
Rated 5.0 out of 5.0 by yung Great value and service
We had an excellent stay. Incredibly friendly and attentive staff. We never walked by a staff member who didn't greet us right away. The rooms were very nice and clean. Bathroom was a bit small, but wasn't a big deal to us. Free wifi and breakfast was a nice plus. The breakfast was actually quite delicious. And the location, with easy access right on the highway made things very convenient. We didn't use the swimming pool or fitness room, but judging from the rest of the hotel facilities, I imagine they would be in great condition as well. I've stayed at many hotels in the LA area and this one is definitely worth the value. Overall, we had a great stay and will definitely be back when we visit again.
01 July 2014
Rated 2.0 out of 5.0 by Klmb Disappointed...
Arrived late in the evening after booking online; long road trip. After getting settled in, I noticed the bathroom was not clean. Washcloths not replaced, no lotion, tub had residue, etc. After further inspection, found the carpets were not vacuumed; visible sand/dirt in carpet and there were hairs on the floor in the bathroom around the toilet. The very sweet front desk clerk offered to move our room, but we were so tired... Housekeeping did bring us extra washcloths.
The next morning, I found that housekeeping had also failed to restock our in room coffee.... Told the front desk clerk about the experience in the morning upon checking out and was advised she would let management know. We have stayed with so many Holiday Inn and Holiday Inn Express hotels over the years it would be impossible to count them. This was one of the worst as far as room cleanliness. :-(
Hotel is easy to find off the freeway and is basically quiet. The area isn't completely terrible and there is a security guard in the parking lot at night.
28 June 2014
Rated 4.0 out of 5.0 by mona2014 great service
however pool is out at the back parking lot, was not pleased about that.
26 June 2014
Rated 4.0 out of 5.0 by mona2014 great customer service :)
The room was great, breakfast good, service excellent. I only thing that I didn't like was that the pool is out by the back parking lot.
25 June 2014
Rated 5.0 out of 5.0 by jeff97302 An Excellent Stay in Panorama City
The Holiday Inn Van Nuys is actually in Panorama City. This may be small point. However, the surrounding area is not very nice. Car dealerships, etc. A bit furthre away yu can drive to small restaurants in mini malls. We found these to be quite good and raesonably priced. If you like a fancy restaurant those will be in another town.
The hotel itself is an island of tranquility in this working class neighborhood. It is clean, well appointed and the staff is absolutely superb.
25 June 2014
Rated 4.0 out of 5.0 by AAAg AAAhc Business
I was pleased with the hotel.
this survey is toooo long
22 June 2014
Rated 3.0 out of 5.0 by gmesmo Bad Neighborhood
Was a scary neighborhood, and the linens were not washed. Sirens were going off most of the night. However the staff was friendly, we had great water pressure, and the breakfast was outstanding.
11 June 2014
Rated 2.0 out of 5.0 by Viajero01 No descansamos nada
Las camas son muy incómodas necesitan cambiarlas, están por debajo de la calidad de otros holiday inn
07 June 2014
Rated 4.0 out of 5.0 by ronaoki Friendly Staff
We had a short stay at the hotel and everything was handled smoothly by the staff.
05 June 2014
Rated 5.0 out of 5.0 by FCHB Rate changed almost daily
As each day concluded I would receive a statement under my door and it appeared that each day the rate changed. How could this be, I had prebooked and got a set rate I thought I questioned Rosie at the front desk and explained that I had booked for 11 days at what I thought was a fixed rate and felt that it was totally unfair that I be charged a different rate everyday at a much higher rate than when I had booked. Rosie was very attentive and said she would talk to the manager. On our last day, we received a statement under our door, that showed the bill had been altered to the original rate and I had been credited. I was very pleased to pay the adjusted bill and thanked Rosie. I felt the consideration was fair and would stay at a Holiday Express in the future.
31 May 2014
Rated 4.0 out of 5.0 by chiefk45 Comfortable bed and great TV
The only small complaint is the space around the toilet is too small. i am a large guy but my wife is completely normal size and she agrees that the area is too cramped.
30 May 2014
Rated 5.0 out of 5.0 by Alithetiper33 Happy Camper
One of the best stay ever, been very satisfied with the service, cleanliness, amenities and not to mention one of a kind breakfast.
Thank you all for a great stay. All the staff were going beyond their line of duty.
30 May 2014
Rated 5.0 out of 5.0 by redsox20042007ws Van Nuys
Hotel is great, staff is friendly. Housekeepers need to put more than one package of condiments in the room for coffee. And your vending machines need to take credit cards. I have a company card that pays for my meals and snacks. Otherwise this hotel is great. I love staying there when in that area. It is also great, as a smoker, to get a room I can smoke in. This was my 4th stay there in the last 5 weeks. Really one of my fave Holiday Inns, or Holiday Inn Expreses. And the smoking thing really is a plus.
19 May 2014
Rated 3.0 out of 5.0 by UK visitors 2 nights before returning home
Hotel was convenient to location we were visiting and to freeway. Not a relaxing holiday destination but perfectly adequate.
Hotel seemed more like a converted office buiding. The bedroom was fine but the bathroom was very small. The toilet obscured space in front of the sink.
The breakfast was typical Holiday Inn Express - very satisfactory.
28 April 2014
Rated 5.0 out of 5.0 by redsox20042007ws Van Nuys, Ca
Hotel is great, easy access to Los Angeles from here, or surrouding area. Great and friendly staff. Enjoyed the hotel so much, I am back this week. Very cool to get a room I can smoke in. I hate to have to go outside, after a long work day.
21 April 2014
Rated 4.0 out of 5.0 by Browns52 LA Business Trip
The poperty was well-maintained and very welcoming. The best part of my experience was how helpful the staff was. I needed directions to different work locations each day and the staff was extremely helpful inmaking sure I got to my destinations each day. Many thanks to all.
01 April 2014