Rated 3.9 out of 5 by 114
Rated 4.0 out of 5.0 by Browns52 LA Business Trip
The poperty was well-maintained and very welcoming. The best part of my experience was how helpful the staff was. I needed directions to different work locations each day and the staff was extremely helpful inmaking sure I got to my destinations each day. Many thanks to all.
01 April 2014
Rated 5.0 out of 5.0 by Traveller's Spouse Guest Friendly
As we traveled, considering this hotel as one of the best we have ever stayed.
Because of the staff were always alive and friendly.
Thank you for a great stay.
25 March 2014
Rated 5.0 out of 5.0 by Luise Love the staff very good service.
The staff was great and very nice people specially the manager Ellen very intelligent woman.
A/C was great and the room was very clean.
Will definitely come back again.
15 March 2014
Rated 3.0 out of 5.0 by nat12 Good place to stay
Very clean and confortable, the staff was very friendly.
04 March 2014
Rated 5.0 out of 5.0 by nondescript person Good place to stay
Convenient and comfortable. Helpful professional staff. Ano at the front desk is awesome!
03 February 2014
Rated 5.0 out of 5.0 by Glaciernationalpark Love it
This place is my work home away from home ! I always stay here when I am in Los Angeles
08 January 2014
Rated 4.0 out of 5.0 by Tayllor Good place to stay
The rooms are a good size and everything was extremely clean. There aren't any other decent hotels in the area but this one was a great place to stay. I like that they have a fitness room as well as free breakfast. We will definitely stay there in the future when we are in the area.
04 December 2013
Rated 5.0 out of 5.0 by Glaciernationalpark Awesome
This place is great !!!
People are friendly and the place is clean and we'll maintained
22 November 2013
Rated 5.0 out of 5.0 by jisoon great service!
such a clean hotel and very friendly staff. i will recomined of going back.
12 November 2013
Rated 3.0 out of 5.0 by Bill9967 Hot Water issue
I arrived at the hotel around 1am in the morning just to sleep and continue my trip to Portland OR. In waking up the next morning i found out that the hotel had no hot water and the front desk had no idea when the hot water would be running again. So, needless to say i had to checkout without having showered. This was not what i expected at all.
12 November 2013
Rated 5.0 out of 5.0 by smithy316 Definitely Recommend
Stayed for one night and everything was excellent.
10 November 2013
Rated 5.0 out of 5.0 by Lovethetravel Satisfied customer
The service was awesome. The staff are very friendly. Food is really good.
10 November 2013
Rated 4.0 out of 5.0 by Kathleen007 Good service and clean
Accommodating staff and room was very clean. Breakfast was good and fullfilling
10 November 2013
Rated 5.0 out of 5.0 by bell93555 Will definitely return.
I travel for business and I can tell you this was one of the nicest, cleanest, best maintained Holiday Inn Express that I have ever stayed in. The room was immaculate, the breakfast was fresh and tasty, and the staff was simply amazing. Simply the best.
I cannot say enough about it...great place.
09 November 2013
Rated 1.0 out of 5.0 by Tucker77 Very dirty
I attended a wedding in the area, and I stayed here for one night. I will never stay here again. The rug was extremely dirty, where I had to where socks to walk in the room. The rug had dirt stains. The bathroom was not clean. I can tell the maid just did a visual clean and not scrub the sinks and shower. Because. I can see the small shave hairs in the sink and shower. The breakfast was a joke, there was nothing there( not even coffee, or hot water for tea), and it was a mess. I was extremely disappointed. I know it is not a five star, however, it was like a motel 6, serious. I am very surprise, management with the holiday inn, has not been aware. wow.
22 October 2013
Rated 4.0 out of 5.0 by KCK34 Short Business Trip
This property was close to my business trip area and had easy freeway access. While the hotel was pretty basic (no refrigerator or microwave), it was clean and well maintained. The front desk staff were very helpful in directing me to eating establishments in the area and the shortest routes to work locations. Overall a very pleasant stay.
20 October 2013
Rated 2.0 out of 5.0 by Tosch29 constent interruption s
After ariving I was tring to get some work done and I kept getting intrerepted by phone calls from house keeping and the front desk. When the front desk called they asked for some else. I expect if the front desk is calling a customer in his room to know who they are calling. Also when you are riding in the elevator, I was over come by the smell of grease. The inside of an elevator shouldn't smell like grease. I will not be back to this hotel.
19 October 2013
Rated 1.0 out of 5.0 by Gary17 Very bad experience
I called in advance and asked if the pool was working and they said "yes." I called the day before and the answer was "yes," so I prepaid. Big mistake.. Will never do that again. We could have stayed closer to our destination but chose this one for the pool. Well it wasn't working and hadn't been for weeks. The room was dirty. The noise was loud in the middle of the night. When we asked to leave the hotel, the manager said we prepaid so they could keep the money. The entire 5-6 nights was the worst experience I'd had in a nice hotel. The room should have been $29.99. I am a timeshare owner with Holiday Inn, and a frequent stay type person. I've even thrown seminars at Holiday Inn's. That will not happen again. If I had this experience in my first few stays, I would have not bought a timeshare and would never stay again at Holiday Inn. I have never written a bad review, and I don't react emotionally, but this one really hit the bottom.
07 October 2013
Rated 5.0 out of 5.0 by KP55 Van Nuys Holiday Inn Express
Nice new room with comfortable bed!!
Automatic pancake machine made for a good breakfast!
06 October 2013
Rated 5.0 out of 5.0 by TonyTex Good lil hotel
Had a nice relaxing time here. Very quiet, nice little outdoor pool in the back to kick back and relax. Good hospitality service. Room was very clean and spacious.
05 October 2013
Rated 5.0 out of 5.0 by mc3456 great service, friendly staff
I spent a little less than a week here on business and the staff was great. They were all very friendly and attentive. I had no issues during my stay. Thanks!
25 September 2013
Rated 4.0 out of 5.0 by buzinesstraveler loud fan/air conditioning
My one negative comment about my recent three day stay is that the fan was extremely loud - loud enough to wake me up when the AC kicked on in the night - and I am a sound sleeper.
Staff here was very friendly and helpful....
23 September 2013
Rated 3.0 out of 5.0 by Vij57 Uncomfortable stay
I was not expecting such uncomfortable stay during my visit to LA.The first room checked in was on top floor and loud noisy air conditioning machine. I requested to change room and another room had same problem . I had to switched off A/c at midnight.The pillows and bed was hard and not comfortable.
My suggestions to improve for more comfort.
13 September 2013
Rated 1.0 out of 5.0 by Boss456 Dirty room , Worst customer service
I was checked in a incomplete dirty room
Beds mattress were old totally uncomfortable
Requested room change at lest for the next day which was denied
At the breakfast the refrigerator was completely empty
Nothing at all . It was a horrible stay .I talked to the manager three days after to share the experience , then realized why her front desk was so rude ,after all they were trained to be like that. I have used my priority club for the stay this time . Their attitude was 'free guest who cares ,.
12 September 2013
Rated 4.0 out of 5.0 by badpl Comfortable bed and great service
Holiday Inn Express Van Nuys is really a nice hotel and an excellent gateway to other places for shopping and eating!!!
31 August 2013
Rated 3.0 out of 5.0 by mkliao Good value for the location and service.
Room is smaller and older than most HIE. The breakfast should provide more hot items. The room is clean but the bathroom is small.
31 August 2013
Rated 5.0 out of 5.0 by snoopyOne The staff were all very accommodating. Thank you for a wonderful stay. Also, the continental breakfast is great for us working peeps! Thank you all
Thank all the staff for making our stay very comfortable. The Continental breakfast is a great kick off for early mornings! The staff works very hard. Thank you.
29 August 2013
Rated 5.0 out of 5.0 by UnlikelyOne1 Great staff and comfortable rooms!
My recent stay at this location was excellent. The hotel has been recently renovated and the rooms look brand new! The staff was always courteous and helpful, which made our stay very relaxing. We will definitely be staying at this hotel next time we are in town!
29 August 2013
Rated 5.0 out of 5.0 by franklybenjamin Completely comfortable.
Courteous staff, easy check-in, quiet and comfortable room. A great experience. Couldn't be happier. Will return soon.
28 August 2013
Rated 4.0 out of 5.0 by 4600holidaysinn VAN NUYS
After some disagreement with Management and point which was corrected and adjusted by the Hotel Manager, I found myself asking question about the hotel and its service to my surprice its all there they got everything you need for long stays and comfortable for the short stays. For the value and the area you cannot ask for more.
26 August 2013