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Rated 3.9 out of 5 by 78 reviewers.
Rated 5.0 out of 5.0 by Reservations Some of the staff may need retraining on how to make reservations under a block for sports teams that are traveling but the management was accommodating to fix the problems quickly. 26 February 2014
Rated 5.0 out of 5.0 by PROS WE ENJOYED OUR STAY HERE AT THIS HOTEL , ESPECIALLY SINCE IT WAS "PET FRIENDLY" WHICH IS THE MAIN REASON WE STAYED THERE. BUT IT WAS TOTALLY A PET FRIENDLY HOTEL. THANK YOU FOR THAT. NEXT TIME IN VENICE, WE WILL STAY THERE. 20 February 2014
Rated 5.0 out of 5.0 by Great Staff and Location We were very pleased with our room and rate but were extremely happy to have such helpful and friendly staff. We've stayed at many Holiday Inns over the years and have always liked the fact that they're always clean, affordable and have lots of amenities. What set the HIE in Venice FL apart was the excellent staff. From the front desk crew to the breakfast servers to the housekeeping staff we were always well taken care of. 13 February 2014
Rated 3.0 out of 5.0 by Checking In We will not stay at this location again. The desk clerk quoted a very high rate saying the "manager rate for tonight is $.... Even after being informed that we are Priority Club members and that the rate was much higher than we had paid at two different Holiday Inn Express locations on the prior two nights she still insisted that she could only lower it a small amount if I had an AARP card. It was not until I asked that she at least enter my Priority Club info that she said she would give us the rate we had previously been charged. Don't need to be made to feel like I was being done a huge favor for being charged a standard rate!!! 03 February 2014
Rated 3.0 out of 5.0 by Internet & food Internet painfully slow [in our room]. The food that was supposed to be hot, e.g., scrambled eggs & sausage, never achieved luke warm status when we ate breakfast. 30 January 2014
Rated 5.0 out of 5.0 by Great Service and a Comfortable Bed Our recent visit to the HIE in Venice FL was very enjoyable and the staff ensured our comfort by being very attentive. Thank you HIE for the incentives provided to me as a Platinum rewards member. It's the small things that sets HIE apart from all the other hotel chains. 29 January 2014
Rated 2.0 out of 5.0 by Bed was terrible Normally I can sleep on a bed of nails - but this bed was the worst - our room 403 was very worn - carpets and ottoman were stained the lampshade was broken - the shower curtain was stained - housekeeping replaced it when we requested a clean one - the grout in the bathroom needed to be bleached - I would highly recommend replacing the mattresses- we checked out early. Jennifer is wonderful. She is a great asset to you. 26 January 2014
Rated 1.0 out of 5.0 by horrible management I made reservations 2 months in advance on Holiday Inn website. I confirmed my arrival 10 hours prior to arriving and informed them of an after midnight arrival. Upon arrival, my room had been given away, and I was forced to put 4 people in a single king. They were able to move me the next day, but that first night was horrible. In addition, they INCREASED my rate due to the king room that I never wanted. By the third day, my balance was showing a comp for the first night, and I was told my overall rate would be lower upon checkout. When I went to check out, my cost was AGAIN over the amount of the RESERVED rate.. The front desk person eventually adjusted the price, but it took 20 minutes even though the problems I had were clearly documented in the front desk "journal" That manager dropped the ball. She knew of the problems and did not adjust the rate as she should have. There is no way I should have been charged an increased rate when YOUR STAFF screwed up and gave away my room. First time at a holiday inn express and certainly my last. 31 December 2013
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