Rated 4.6 out of 5 by 84
Rated 5.0 out of 5.0 by MelissaV Exactly what we needed
Check in and check out were fast and efficient. Staff smiling all the time and always ready to help. Fully refurbished room. Quiet. Breakfast starts early so its perfect for early flights. Transfer to the aiport on time.
17 October 2013
Rated 4.0 out of 5.0 by ChristinaT Great location
Modern hotel close to the airport. Hotel provides a reliable shuttle that runs every 20 minutes to the airport.
Breakfast was a little lacking - they offered bacon but no eggs.
Room was comfortable and quiet.
Good space for relaxing outside beside the heated pool.
Would recommend if you are leaving from the Marseille airport.
11 October 2013
Rated 5.0 out of 5.0 by MarieFrance1956 Modern comfort
Beautiful modern comfortable room. Better bedding than at more expensive hotels. Great value. Wouldn't hesitate to stay there again.
Great shuttle service to and from airport.
07 October 2013
Rated 5.0 out of 5.0 by Bradley4 Quiet, comfortable, and great service.
What a surprise! We just needed an inexpensive place to stay that was convenient to the airport, but this turned out to be a very pleasant place to stay. The rooms were well thought out and extremely comfortable. There was a beautiful pool and patio area. The food was surprisingly good. The whole area was quiet, and the staff was very efficient and helpful. And the price was quite reasonable! What a delight!
04 October 2013
Rated 5.0 out of 5.0 by ssjk Amazing service
We stayed one day prior to an early departure the next morning.
The front desk staff were kind and helpful far beyond expectations.
The beds were comfortable, and outdoor spaces were very nice.
02 October 2013
Rated 4.0 out of 5.0 by MTAB Good airport location and clean.
Many hotel features were very good (clean, 24 hr. airport shuttle, outside venue); however, the breakfast was sub standard. Clearly the hotel was lacking in breakfast room staff. During our stay we had to wait for tables to be cleared and cleaned, restocking of breakfast items (i.e. bread, coffee, fruit, plates, coffee machine items) was delayed or none existent during the breakfast hours. Eggs never appeared to accompany the bacon. When we inquired we were told a tour group cleaned them out one day and there after (2 more days) they were waiting for a delivery.
28 September 2013
Rated 4.0 out of 5.0 by Max81 Good room very bad restaurant service
Good room for a short stay, close to the airport.
Horrible service for the restaurant. Only one servant for all tables. It tuck more than 2 hours to have dinner.
The funny part is that I get an email to request a review, they state my IHG Card number, but I still have to receive my points in my account.
23 September 2013
Rated 4.0 out of 5.0 by Ingolf Helpful Team
Whenever business leads me to Vitrolles, I stay at HI Express. The customer care of the team is especially worth mentioning.
The buffett at supper time is a good alternative to going out. They served pasta which were average, but the price for a 3 course buffet is really favourable.
Looking forward to returning to HI Express Provence Airport.
23 September 2013
Rated 5.0 out of 5.0 by Mimi65 WOW
I selected this hotel because of the 24 hour shuttle to airport. I was greatly surprised by the amenities, the room, the pool area (although it was closed-too late) for relaxing under the stars, but I was really impressed by ALL of the staff (desk, bar, and shuttle).
They were all friendly, courteous and professional!!!
20 September 2013
Rated 4.0 out of 5.0 by sparky35 room and bed clean and comfortable , front desk service was great
The 2 young ladies at the front desk that handled our check-in were extremely plesant. One of the young ladies in particular, her name was Nacera, absolutely went out of her way to assist me in getting my rental car. I am so grateful for all the assistance she gave to this traveller visiting her country.
14 September 2013
Rated 5.0 out of 5.0 by DebB50 Great hotel for flights out of Marseille-Provence Airport
We stayed after a cruise from Marseille (since we couldn't get a flight upon debarkation) knowing it was close to the airport. The choice was perfect. We were able to check right in. Staff was friendly, accommodating and spoke excellent English. It was clean and comfortable, and a 5 minute shuttle ride to the airport.
10 September 2013
Rated 5.0 out of 5.0 by Brian2830 Very comfortable beds, good food and extremely convenient position
We travelled here from Avignon, an easy train journey, and alighted at Vitrolle station, just one stop before Marseilles itself but the station for the Airport. We were met there by a shuttle bus which drove us the short distance to the hotel. The check-in was very quick and easy and we were each given a bottle of water before we headed to our room. The room itself was very comfortable and there was a fine big shower in the bathroom. Then, on a lovely warm day, a visit to the swimmimg pool was a must before going back for a shower and dinner, which was edible, if not outstanding, Very comfortable beds meant a good night's sleep followed by a nice breakfast, easy check out and a simple free shuttle service to the nearby airport. Our only real concern was that there seemed to be only two people between the reception and dining areas in the evening and the following morning, which put them under considerable pressure, especially when it became very busy.
18 August 2013
Rated 5.0 out of 5.0 by Traveler171252 Good place to stay before flight from Marseille
This hotel is so difficult to find! There are not enough signs leading to it-but once I did locate it, I was happy! The staff are great, speak English, (je ne parlez pas beaucoup de Francais!) and very nice. There is a complimentary shuttle to and from the airport which is very helpful. Dinner was so-so; there are not any other dining choices (unless you want to eat at the airport!). But the rooms are brand new and very comfortable. All in all, a good stay, albeit not on the inexpensive side.
18 August 2013
Rated 5.0 out of 5.0 by Rod47 Perfect stop for air travellers from Marseille .
Exactly what we needed for an overnight stop prior to early flight . Able to leave car while away , secure covered parking and easy shuttle to airport . Happy to use again or recommend .
18 August 2013
Rated 5.0 out of 5.0 by Jacko1934 Best Value for your Money!
Great free shuttle service to and from airport - also to and from train. Very clean, comfortable room. We had both breakfast and dinner twice on separate days and would recommend highly for price, choice and quality!
20 July 2013
Rated 4.0 out of 5.0 Close to airport
Shuttle service from airport is 24hrs. Clean rooms and good working ac. Only down side staff is not friendly at all, not sure if it is cultural but that would be my only complaint.
12 July 2013
Rated 5.0 out of 5.0 by Dando72 Great service
Helena went above and beyond what a normal hotel employee would do in helping us with a reservation.
29 June 2013
Rated 5.0 out of 5.0 by Whithart Perfect place to relax before and after international flights!
My friend and I stayed here the first night after our international flight from North Carolina before starting our two-week vacation in Provence. Since we had an early flight out for our trip home, we stayed here again the night before we flew back home. Both times we were delighted with the cleanliness, the comfort, the professional and friendly staff, and the delicious evening meals and breakfast buffet. The lobby bar was a plus, too. We booked this hotel rather than some others recommended because of the 24-hour shuttle service to the airport. That was such a bonus for us as we could pick up our car the next day after resting from the overseas flight, and we could drop it off the day before we left which made for a less stressful time both coming and going. The price was better than any others in the vicinity, too. A+
25 June 2013
Rated 5.0 out of 5.0 by Eddie73 Nice Finish
After visiting the Provence Region for 8 days, we were pleasantly surprised at just how nice a airport hotel was. The room was simple, clean and comfortable. The food was way better than what we expected and there are no restaurants close by so that really was a big deal. The staff did a great job and were very accommodating.
25 June 2013
Rated 5.0 out of 5.0 by unknownCH Sehr modernes Hotel
Hotel ist Baujahr 2012, mit kleinem Pool, umgeben von einigen anderen Hotels, aber ruhig gelegen trotz Autobahn wo etwa 1km entfernt ist.
Sehr freundliches Personal, mit Ausnahme von einer Mitarbeiterin wo nie lächelte und sehr komisch war.
Zimmer gemäss dem HolidayInn Standard gut, sehr modern eingerichtet mit schönem Bad. Sehr bequemes Bett.
19 June 2013
Rated 5.0 out of 5.0 by MarkIV Great Stay
Efficient check-in (no lost reservation, price as expected), helpful staff, clean, quiet. European sized rooms in case any Americans think it's like a US hotel room. This was a stop off in Marseille, before flying to US. Easy access by train to Marseille "old Port". Would stay there again.
14 June 2013
Rated 5.0 out of 5.0 by DPandE Incredible value for money
The suite that was given to us was excellent and the location of the hotel made the last night of our holiday in France quite perfect. I still can't get over the quality and size of the accommodation for the price I paid! Quite apart from the location and the fun atmosphere of the place, ideal for chilling before leaving from Marseille Airport the next day.
09 June 2013
Rated 5.0 out of 5.0 by JJW13 Stay but don't eat here
Hotel staff were great, but the dining staff needs training. Buffet was great but the main course was terrible.....it looked like someone just dropped it on the plate, plus you get the feeling the staff could wait for you to leave.
07 June 2013
Rated 5.0 out of 5.0 by JJ65 overall experience
Starting from the pick-up service at the airport, the congenial staff, the comfortable bed, WiFi service and the delicious breakfast with hot coffee my experience at this property was wonderful!
06 June 2013
Rated 5.0 out of 5.0 by Mick4SB Great location for MRS airport
Staff make this a great stay. They even held the umbrella that we had left in our room from a year ago, which is amazing, but indicates the quality of service. We had the mini-suite for three, and was very comfortable. We were exhausted and they ordered pizza to be delivered for us. We will stay here again, and I recommend this for the traveler who needs to be close to Marseille Airport.
02 June 2013
Rated 5.0 out of 5.0 by PS001 Way above it's Class
Whatever your expectations of a HI Express, this one exceeds them!
02 June 2013
Rated 5.0 out of 5.0 by WE65 Pleasant NIght's Stay
We stayed at this property awaiting our return trip home. We had an outstanding experience with the staff providing timely pickup at the airport, to providing information about sights to see during a brief visit to Marseille, to the quality of the room. While the room was understandably a bit small, it was very modern and very functional. I would certainly return to this facility in the future to stay.
18 May 2013
Rated 5.0 out of 5.0 by Manette Excellent stay, good location
We stayed here upon arrival from US and the night before our return to US. Staff were welcoming; spoke English and helped with our fractured French. Breakfast buffet had more than we needed to get us up and going. Enjoyed the evening cold buffet too. Room comfortable and clean. Location near the Vitrolles train station and the buses to Aix-en-Provence and Marseille worked well for us as we wanted to enjoy French public transportation. HEI provided shuttle van to and from the airport and train station made this very easy. Cannot give enough praise to all the staff we encountered; they were wonderful.
12 May 2013
Rated 5.0 out of 5.0 by schroepi Nice room, nice food, very friendly staff
We found a warm welcome and an very nice and friendly staff. The rooms were comfortable and quiet, the beda comfortable as well. We had food from the buffet in the evening which was nice and the price was reasonable. They kept things that we forgot for us, so we could get them back at the end of our holidays.
We highly recommend this place!
11 May 2013
Rated 4.0 out of 5.0 by EOMOM Hotel nice, restaurant not so much
This was a very nicely appointed hotel but the restaurant was not that good and a bit of a rip off. The wait staff was very pushy and presumptuous and the food was quite mediocre. I would recommend skipping the restaurant.
09 May 2013