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Rated 4.3 out of 5 by 103 reviewers.
Rated 4.0 out of 5.0 by dirty pillow, good breakfast pillow was spotted, hair left by sink... but always like the sugar rolls and chobani for breakfast 06 December 2014
Rated 3.0 out of 5.0 by Okay Comfortable but non-smoking room smelled of old smoked. Needs carpets, curtains and walls cleaned to rid smoke smell. Bathroom adequate. Room very spacious. 24 November 2014
Rated 4.0 out of 5.0 by The Staff made it work I have stayed at this property several times over the past 3 months for work stays to include multiple day stays. The hotel is old and the carpet should be replaced but I was not looking to stay in the Willard I was looking for value. I was comfortable and it was quiet which is what I was looking for. The main comment I would like to give is that GG, the night manager was outstanding. She has been there every night that I have been and has had my reservation waiting for me with the paperwork and ensured that any concern I had was addressed. She took care of a room that obviously has been smoked in by resettling me immediately and not arguing as in other properties. GG was always available and took care of missing things in the room from TP to towels again without a question. I know that his sounds like her job but she did it quickly, with a smile and often apologized and always asked if there was anything else that I needed. I have been a Royal Ambassador and have been a Platinum Ambassador for several years, but I can say that this is the first time when given a choice between IHG properties I often chose this property because I knew that it would be quiet, have an adequate breakfast and the night staff would be totally professional and GG made that much of a difference. Cannot say that has ever happened before. I will be leaving this location and probably will not stay here again, but I wanted to say Bravo, GG on a job very well done. 23 November 2014
Rated 5.0 out of 5.0 by Great Hoter Thank You to the staff here, They are a great group of folks from the front desk to the kitchen area for breakfast. Everything you need they have. Rooms are clean up to date. Bathroon was roomy with the shower off by itself. Upgraded without asking. The front desk ladies always does a great job here. Very nice Hotel. JOB WELL DONE. THANK YOU 18 November 2014
Rated 5.0 out of 5.0 by my stay My stay was very nice and relaxing. My family and I enjoyed the indoor pool and the staff was great . The breakfast was enjoyable. 12 November 2014
Rated 5.0 out of 5.0 by Waldorf, MD Holiday Inn Express Nice hotel, clean and quiet. Very friendly staff, friendly towards pets. 08 November 2014
Rated 5.0 out of 5.0 by great hotel this hotel was very well maintained and the staff was very friendly. the location was very close to restaurants and shopping. i would definitely stay here again. 05 November 2014
Rated 4.0 out of 5.0 by Staff ... I was surprised when checking-in ... the attendant was running around inside / outside with I assume were friends. Loud talk and laughter were distracting as the lobby of a hotel should be less distracting than the noise and commotion of the environment outside. It just was not welcoming. The desk was consistent with the commotion of the attendant ... it appeared disheveled. Frankly I was surprised when I came into the room ... it was the opposite. Very calm, attractive and inviting. At check-out, the opposite was apparent at the front desk. The attendant was reserved and pleasant. BTW, all the food was piled high and overcooked. 04 November 2014
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