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Rated 4.3 out of 5 by 247 reviewers.
Rated 2.0 out of 5.0 by Price relatively good, not up to usual HI Express standards Hotel price was good relative to other hotels in the area. However, it seemed older and not as kept up. Front desk staff was excellent, but housekeeping staff not so. No in-room safe. Used to Holiday Inn Express hotels to being no frills, but clean, modern, great overall service. 19 July 2014
Rated 5.0 out of 5.0 by Outstanding Staff Our hotel was family friendly and staff for all areas were the best. The location was great with easy access to shopping, restaurants, & highway. We felt safe and comfortable PLUS! 18 July 2014
Rated 4.0 out of 5.0 by Noisy Air Conditioner The air conditioner is extremely noisy, even when the fan is set to low. Otherwise the hotel is fine. 17 July 2014
Rated 5.0 out of 5.0 by Wonderful staff I have stayed in this hotel for several times already and I am always treated with respect and friendliness of the staff. That's one reason why I always come back to this hotel aside from the accessibility and comfort. 16 July 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Checked in pretty late, and there were a lot of guests arriving or needing something from the front desk all at once. The manager was a real pro... considerate and attentive and genuinely concerned with meeting every detail of every need of each guest as quickly as possible. He did his job very well despite the pressure. The room was great... spacious, comfortable... bed was comfortable, and the breakfast was excellent! 15 July 2014
Rated 4.0 out of 5.0 by Very good value This is a fine place to stay. Staff is friendly. Breakfast is very good. 15 July 2014
Rated 4.0 out of 5.0 by Pet Friendly The Walnut Creek HIE is the only hotel in the area that welcomes small pets. 08 July 2014
Rated 4.0 out of 5.0 by Served my purposes Friendly hotel staff who were helpful in getting me a conveniently located room (for minimal walking). Room was clean with modern furnishings. Felt safe with indoor room access. Parking was free. (Look for DO NOT PARK HERE signs for neighboring property.) Conveniently located for shopping. But a bit pricey for the level of hotel. Then again, it is in Walnut Creek where you're not likely going to find a bargain. 07 July 2014
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