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Rated 4.4 out of 5 by 463 reviewers.
Rated 4.0 out of 5.0 by Comfortable room and convenient location Overall I would recommend this Holiday Inn Express. Breakfast was good, there were enough choices to satisfy me and my husband but I did not enjoy the coffee. I found it in fact to be rather sour. I don't know what brand they are using but I actually poured out my coffee both mornings of my stay and drank hot tea instead. The room was comfortable and clean with plenty of space. Everything was in good working order. The hotel is convenient to the cities of Walnut Creek and Pleasant Hill with lots of amenities nearby and easy freeway access. My only other complaint would be my experience in the fitness room. The morning I used it, only 1 of the 3 cardio machines was functioning. Another guest came in to use the room and she contacted the front desk for assistance. The staff that arrived was not able to fix the machines which was understandable. My complaint is that this location offers a $10 pass to the 24 Hour Fitness next door. I believe they should have offered the woman a pass as she was unable to work out until I was done with my workout. Instead she left without working out. I believe it would have been a nice gesture to offer her the pass. Perhaps she would not have even taken it but in the meantime, she left without being able to work out and I witnessed poor customer service. So essentially 2 guests witnessed poor service that could have been easily fixed with a small gesture. July 22, 2015
Rated 5.0 out of 5.0 by Overall great experience Room was clean and comfortable. Quiet surroundings and overall excellent staff members. July 22, 2015
Rated 5.0 out of 5.0 by One of our favorites Our company does a lot of travelling and when we have bay area needs we try to stay here. Close to food, clean hotel, reasonable prices for bay. July 21, 2015
Rated 2.0 out of 5.0 by Walnut Creet Room was decent - carpets in lobby and room stained and dirty. Hotel was noisy - hard to sleep. Not quite up to Holiday Inn Standards. July 20, 2015
Rated 4.0 out of 5.0 by Walnut Creek Stay for Business Room was ready and clean at check-in. This was my second stay in two weeks at the same hotel. I would highly recommend this location. Staff were friendly, breakfast was fine. plenty of underground parking. A/C unit was a little noisy. Safe area close to food. July 20, 2015
Rated 5.0 out of 5.0 by Holiday Inn Walnut Creek Ca We like staying here because of the friendly people who work here. They always make you feel welcome, make sure you have what you need and help if there is a problem. Room are very comfortable and usually people are quiet in the halls. July 20, 2015
Rated 5.0 out of 5.0 by A great hotel for relaxing The hotel staff offer excellent and friendly service. I also found them to be flexible when needed. The room was clean, mostly quiet, and very comfortable. July 16, 2015
Rated 5.0 out of 5.0 by Excellent Hotel This hotel truly cares about their guests! There was a power outage in the area while I was staying there, and the staff did everything possible the make all the guest comfortable until power was restored. July 11, 2015
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