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Rated 4.2 out of 5 by 278 reviewers.
Rated 4.0 out of 5.0 by Comfortable Bed, Pool The staff at this Holiday Inn property were all friendly, polite and attentive. The rooms were clean offering a comfortable bed and above average amenities for an HI Express. 22 August 2014
Rated 5.0 out of 5.0 by Great overall experience! I checked out of another highly rated hotel in Walnut Creek because of poor service and other problems. Holiday Inn Express is definitely the place to stay in Walnut Creek; this was my second visit. The Holiday Inn Express in Portland, Oregon, where I now live, is also superb. Each provides excellent service, a quiet comfortable room with easy chair for reading, fabulous breakfast, free newspaper. Carole 21 August 2014
Rated 4.0 out of 5.0 by average room, great service We found the exterior to be a upgrade and the lobby, but the rooms needs to be renovated. 20 August 2014
Rated 5.0 out of 5.0 by Great Job Really wonderful staff especially Ian and Naomi. Was not expecting much, just a sleep but in the end sorry I couldn't stay longer and later. There is something peacetul and appealing to such a simple place. Garden and pool area are especially nice. 20 August 2014
Rated 5.0 out of 5.0 by Thank You Very Helpful Staff and Bar-b-que afterwork on Wednesday is great. 19 August 2014
Rated 5.0 out of 5.0 by great place great breakfast did not like that could not check out on the TV. Water in Bath was warm even after 4 showers. 19 August 2014
Rated 3.0 out of 5.0 by Nice room, great bbq, limited shuttle and parking We paid a surcharge for a courtyard room on our recent 3-night stay and had a quiet view of the garden. The bbq on Wednesday night was outstanding - quantities are limited so be there right at 5:30. The grilled burgers, brats and chicken were excellent and wine and beer was on offer too. The shuttle service to the BART station was one of the reasons we chose this hotel, but it's not well publicized that the last shuttle is at 4:00pm. It's not a long walk back to the hotel but involves heavily-trafficked highways, and the taxi drivers at the BART station are not at all pleased to make the short run there. Hotel parking is free but limited, and clogged with clueless SUV drivers cramming their vehicles into compact spaces. 18 August 2014
Rated 5.0 out of 5.0 by Excellent Rest. We stayed here two nights for two concerts, Aerosmith (canceled) and Paul McCartney in SF. Friendly front desk service ready to help. Housekeeping did an excellent job when we were out for the day. Nice clean grounds, nice outdoor pool. Quiet nights both nights. We'll definitely book here again. 17 August 2014
Rated 2.0 out of 5.0 by Hotel rooms smell like smoke I agree with the Yelp reviews. Some of the rooms smell like smoke. I was moved twice (room 120 and 114 reeked of stale cigar smoke). Finally got moved to room 102 (all during the span of 5 hours). Housekeeping used a solvent that caused my throat to swell so for those who are allergic/sensitive to smoke/smells, stay away from this hotel. I will say that the front desk staff were very responsive and kind to move me to another room. But for the price I'm paying, I don't want to move 2 times in one night when I'm exhausted. 13 August 2014
Rated 5.0 out of 5.0 by Great choice in Walnut Creek Stayed here while visiting my son. Location is good; you can walk to BART station, a Starbucks and an IHOP. Chic- fila right next door. There is a shuttle service if you want to go downtown - it only runs until 4 pm tho. Very clean hotel, the staff is very pleasant. Pretty large breakfast selection, however, it is primarily carbs. Some mass-produced eggs and bacon or sausage. Lots of sweet rolls, bagels, bread, biscuits, cereals. Some yogurt, but it is sweetened fruity kind.. Apples and bananas. The beds were super comfortable, lots of pillows. Good shower pressure on the first floor, not so great on the second floor (I moved to a single room after my son left). I would stay here again. Parking garage under building. 13 August 2014
Rated 4.0 out of 5.0 Enjoyable Stay A relaxing and comfortable stay close to an event I was attending in Concord. Great touch to have the guest barbecue on Wednesday night. 13 August 2014
Rated 5.0 out of 5.0 by Great service Great hotel - excellent service, very good breakfast (as in real food), very good facilities (i.e. pool). Check in and check out were very straight forward and efficient. I misplaced the receipt, so I called a couple of weeks later and had a copy in my inbox within minutes. Mattresses and pillows were not optimal for my preference, but good enough to get a good night sleep. 12 August 2014
Rated 5.0 out of 5.0 by Friendly and secure atmosphere with very good accomidations. Holiday Inn Express was easy to find and to get to from the Highway. The premises are clean and maintained. The rooms are comfortable and clean. Every staff member I came in contact with was friendly and helpful. I will be returning to Walnut Creek in a couple of months and plan to stay at the Holiday Express Inn located there. 12 August 2014
Rated 4.0 out of 5.0 by Staff I will always stay at Holiday Inn Express. Why, because of the Staff. They answer all questions. The Housekeeping is excellant. The grounds, lobby, hallways and rooms are always kept clean. If a guest has any problems they are immediately taken care of. 11 August 2014
Rated 5.0 out of 5.0 by Nice Hotel with friendly staff Nice location, nice hotel, closer to freeway, nice pool, nice breakfast and BBQ dinner on Wednesday. Hotel staff was very nice and friendly. 04 August 2014
Rated 1.0 out of 5.0 by Smells of smoke These rooms are all supposed to be nonsmoking. We had to go through four rooms to get one that didn't reek of smoke. The staff was sympathetic and accommodating, but they clearly knew there is a problem at this facility. Unless you're a smoker, don't stay here. 31 July 2014
Rated 5.0 out of 5.0 by Great Place to stay If you are traveling to the Walnut Creek area I highly recommend staying here. If at all possible get a room that faces the courtyard. This was the quietest hotel I have stayed at in a very long time. 29 July 2014
Rated 1.0 out of 5.0 by Not up to standard for other Holiday Inn hotels Out-dated, poor A/C, poor sound blocking between rooms, less than friendly staff, small room. 28 July 2014
Rated 4.0 out of 5.0 by Nice place to stay The Walnut Creek, Concord, San Ramon area has a lack of hotel properties to choose from. This Holiday Inn has been recently renovated and is well run. Nice place to stay. 28 July 2014
Rated 5.0 out of 5.0 by Great Visit This was a great visit for the right price in a very convenient location. 26 July 2014
Rated 1.0 out of 5.0 by Very Disappointed Stay; Old and unclean This HIE looks very old. Old mattresses are put in the parking lot in plain sight - looks like a junk yard. Carpeting in the hallways and in the room looks old with stains. This is the worst HIE that I've stayed at, and I have stayed at many. 25 July 2014
Rated 5.0 out of 5.0 Hotel stay Excellent service and great accomodations, we enjoyed our stay at the Holiday Inn Express in Walnut Creek, Calif. We were very impressed by the breakfast arrangement, very well done. 23 July 2014
Rated 5.0 out of 5.0 by Nice Experience The hotel was more than expected. the staff was great, the room was very nice and clean. i really slept well in the bed. would tell others about the place. 22 July 2014
Rated 2.0 out of 5.0 by Price relatively good, not up to usual HI Express standards Hotel price was good relative to other hotels in the area. However, it seemed older and not as kept up. Front desk staff was excellent, but housekeeping staff not so. No in-room safe. Used to Holiday Inn Express hotels to being no frills, but clean, modern, great overall service. 19 July 2014
Rated 5.0 out of 5.0 by Outstanding Staff Our hotel was family friendly and staff for all areas were the best. The location was great with easy access to shopping, restaurants, & highway. We felt safe and comfortable PLUS! 18 July 2014
Rated 4.0 out of 5.0 by Noisy Air Conditioner The air conditioner is extremely noisy, even when the fan is set to low. Otherwise the hotel is fine. 17 July 2014
Rated 5.0 out of 5.0 by Wonderful staff I have stayed in this hotel for several times already and I am always treated with respect and friendliness of the staff. That's one reason why I always come back to this hotel aside from the accessibility and comfort. 16 July 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Checked in pretty late, and there were a lot of guests arriving or needing something from the front desk all at once. The manager was a real pro... considerate and attentive and genuinely concerned with meeting every detail of every need of each guest as quickly as possible. He did his job very well despite the pressure. The room was great... spacious, comfortable... bed was comfortable, and the breakfast was excellent! 15 July 2014
Rated 4.0 out of 5.0 by Very good value This is a fine place to stay. Staff is friendly. Breakfast is very good. 15 July 2014
Rated 4.0 out of 5.0 by Pet Friendly The Walnut Creek HIE is the only hotel in the area that welcomes small pets. 08 July 2014
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