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Rated 4.2 out of 5 by 285 reviewers.
Rated 2.0 out of 5.0 by Price relatively good, not up to usual HI Express standards Hotel price was good relative to other hotels in the area. However, it seemed older and not as kept up. Front desk staff was excellent, but housekeeping staff not so. No in-room safe. Used to Holiday Inn Express hotels to being no frills, but clean, modern, great overall service. 19 July 2014
Rated 5.0 out of 5.0 by Outstanding Staff Our hotel was family friendly and staff for all areas were the best. The location was great with easy access to shopping, restaurants, & highway. We felt safe and comfortable PLUS! 18 July 2014
Rated 4.0 out of 5.0 by Noisy Air Conditioner The air conditioner is extremely noisy, even when the fan is set to low. Otherwise the hotel is fine. 17 July 2014
Rated 5.0 out of 5.0 by Wonderful staff I have stayed in this hotel for several times already and I am always treated with respect and friendliness of the staff. That's one reason why I always come back to this hotel aside from the accessibility and comfort. 16 July 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Checked in pretty late, and there were a lot of guests arriving or needing something from the front desk all at once. The manager was a real pro... considerate and attentive and genuinely concerned with meeting every detail of every need of each guest as quickly as possible. He did his job very well despite the pressure. The room was great... spacious, comfortable... bed was comfortable, and the breakfast was excellent! 15 July 2014
Rated 4.0 out of 5.0 by Very good value This is a fine place to stay. Staff is friendly. Breakfast is very good. 15 July 2014
Rated 4.0 out of 5.0 by Pet Friendly The Walnut Creek HIE is the only hotel in the area that welcomes small pets. 08 July 2014
Rated 4.0 out of 5.0 by Served my purposes Friendly hotel staff who were helpful in getting me a conveniently located room (for minimal walking). Room was clean with modern furnishings. Felt safe with indoor room access. Parking was free. (Look for DO NOT PARK HERE signs for neighboring property.) Conveniently located for shopping. But a bit pricey for the level of hotel. Then again, it is in Walnut Creek where you're not likely going to find a bargain. 07 July 2014
Rated 5.0 out of 5.0 by great service, comfort and convenience great service, nice place in all ways, except the parking garage was a little intimidating with location-but front lot worked out. 06 July 2014
Rated 2.0 out of 5.0 by Holiday Inn Walnut Creek Fair for the price and location. Facility is a bit old and tired and need of some TLC. Noise from the freeway and adjacent businesses was more than we expected. 05 July 2014
Rated 4.0 out of 5.0 by Great service Location is great. Friendly staff. Comfy bed. Nice manager's reception . 05 July 2014
Rated 5.0 out of 5.0 by Great Stay as Always This HIE has been a favorite of ours when we head up to watch the Giants play at AT&T park. We have yet to be disappointed in our stays here. 30 June 2014
Rated 5.0 out of 5.0 by good location good staff there every three months for medical . great place to stay. 29 June 2014
Rated 4.0 out of 5.0 by My Days at HIE Walnut Creek Location of HIE was the reason we chose this HIE, mainly because of the freeway accesses both N and S. We were not in a heavily congested part of the city but nearby. That is a big plus since Walnut Creek is a major yuppie destination. 25 June 2014
Rated 4.0 out of 5.0 by Great staff and great a place to stay. The Holiday INN located in Walnunt Creek, CA has a great stafff and comfortable guest suites. I had a great seven day stay traveling for business. The room was a nice size and easy to relax in after a hard days work. 25 June 2014
Rated 5.0 out of 5.0 by Comfortable Room Great room and comfortable bed and the pillows were excellent! 24 June 2014
Rated 4.0 out of 5.0 by Service Clerk Margaret is very friendly helpful and always has a smile for you! 23 June 2014
Rated 5.0 out of 5.0 by Great stay at HIE All you can ask for in a hotel and then some; fast check-in, clean rooms, air conditioning that works, friendly front desk personnel and comfortable beds. We kept the ac on all night so no street sounds bothered us and the sound of the ac was actually soothing. Breakfast was very good next morning. 23 June 2014
Rated 5.0 out of 5.0 by comfortable bed and great service all the holiday inn express that we have stayed are consistent. clean and conveniently located. breakfast is simple and included. 22 June 2014
Rated 2.0 out of 5.0 by Good Location - Average Property Well situated for access to Walnut Creek area and BART into San Francisco. Poor internet connection for business traveller. 21 June 2014
Rated 5.0 out of 5.0 by great stay! Great staff, very friendly and helpful. Took the shuttle to and from the bart station, great way to go. Easy access to Downtown restaurants an bars. Will be back again! 21 June 2014
Rated 5.0 out of 5.0 by Walnut Creek Trip Nice hjotel, Not not like the surrounding area much! 20 June 2014
Rated 3.0 out of 5.0 by Room Location Will Make a Difference The proximity to in-laws make this a convenient location for us. Cleanliness, free internet, free (and easy) parking, access to freeway and complimentary breakfasts make this a decent place to stay for a senior except when you get one of the rooms on the back side, almost next to the freeway. Try to avoid these rooms as there is lots of traffic and its accompanying noise on this primary East Bay artery. 19 June 2014
Rated 4.0 out of 5.0 by Many stays at this hotel I have used this hotel for years. The staff has always been good and the room was very good. They even jumped started my car in the morning when I had a dead battery. 18 June 2014
Rated 5.0 out of 5.0 by Friendly staff The vending machine kept my dollar but the staff replaced it which was really nice. Chik-fil-A in walking distance is a plus! 17 June 2014
Rated 4.0 out of 5.0 by Nice Hotel, Nice Staff - Needs New Carpet throughout I stayed at the Holiday Inn Express in Walnut Creek, CA for business, and overall it was a nice stay. The staff was polite and the property even provided free food and drinks on Wednesdays. The only thing that makes this property sub-par is the fact that the carpet is soiled and smelly. If that carpet was changed today, the property would increase an entire star rating. 16 June 2014
Rated 5.0 out of 5.0 by Great Staff I have never stayed in a Holiday Inn before, and I did not know what to expect. I ended up having a wonderful experience, and I would DEFINITELY stay in a Holiday Inn again. I was impressed by two factors: the friendly staff and the awesome breakfast. First, every staff member I encountered, from the front desk clerks, to the housekeepers, were very warm and helpful. Second, the complimentary breakfast was quite impressive. I assumed that I would receive a Danish pastry and a coffee, but there were so many great options that anyone would be satisfied. I heartily recommend this facility to guests to the Walnut Creek area. 14 June 2014
Rated 4.0 out of 5.0 by We have returned here several times We have always had a good experience here. At one point, they had wonderful Wednesday night barbecues for the guests. On the whole, a nice place in Walnut Creek out of the crowded downtown, but close enough to make it convenient to eat at one of the many great restaurants. 14 June 2014
Rated 5.0 out of 5.0 by Nice Hotel This was a comfortable hotel. It was nothing fancy but nice and clean. Pool area was nice as well. Parking was convenient. 11 June 2014
Rated 4.0 out of 5.0 by A bit tired This Holiday Inn Express really needs an update. The carpets are badly stained. Room otherwise was clean, but every time you walked to the bathroom you walked over a large dark stain.Made you wonder about the rest of the room. Breakfast was very good as usual, staff was very good and polite. Good location. 10 June 2014
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