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Rated 4.3 out of 5 by 272 reviewers.
Rated 4.0 out of 5.0 by My Days at HIE Walnut Creek Location of HIE was the reason we chose this HIE, mainly because of the freeway accesses both N and S. We were not in a heavily congested part of the city but nearby. That is a big plus since Walnut Creek is a major yuppie destination. 25 June 2014
Rated 4.0 out of 5.0 by Great staff and great a place to stay. The Holiday INN located in Walnunt Creek, CA has a great stafff and comfortable guest suites. I had a great seven day stay traveling for business. The room was a nice size and easy to relax in after a hard days work. 25 June 2014
Rated 5.0 out of 5.0 by Comfortable Room Great room and comfortable bed and the pillows were excellent! 24 June 2014
Rated 4.0 out of 5.0 by Service Clerk Margaret is very friendly helpful and always has a smile for you! 23 June 2014
Rated 5.0 out of 5.0 by Great stay at HIE All you can ask for in a hotel and then some; fast check-in, clean rooms, air conditioning that works, friendly front desk personnel and comfortable beds. We kept the ac on all night so no street sounds bothered us and the sound of the ac was actually soothing. Breakfast was very good next morning. 23 June 2014
Rated 5.0 out of 5.0 by comfortable bed and great service all the holiday inn express that we have stayed are consistent. clean and conveniently located. breakfast is simple and included. 22 June 2014
Rated 2.0 out of 5.0 by Good Location - Average Property Well situated for access to Walnut Creek area and BART into San Francisco. Poor internet connection for business traveller. 21 June 2014
Rated 5.0 out of 5.0 by great stay! Great staff, very friendly and helpful. Took the shuttle to and from the bart station, great way to go. Easy access to Downtown restaurants an bars. Will be back again! 21 June 2014
Rated 5.0 out of 5.0 by Walnut Creek Trip Nice hjotel, Not not like the surrounding area much! 20 June 2014
Rated 3.0 out of 5.0 by Room Location Will Make a Difference The proximity to in-laws make this a convenient location for us. Cleanliness, free internet, free (and easy) parking, access to freeway and complimentary breakfasts make this a decent place to stay for a senior except when you get one of the rooms on the back side, almost next to the freeway. Try to avoid these rooms as there is lots of traffic and its accompanying noise on this primary East Bay artery. 19 June 2014
Rated 4.0 out of 5.0 by Many stays at this hotel I have used this hotel for years. The staff has always been good and the room was very good. They even jumped started my car in the morning when I had a dead battery. 18 June 2014
Rated 5.0 out of 5.0 by Friendly staff The vending machine kept my dollar but the staff replaced it which was really nice. Chik-fil-A in walking distance is a plus! 17 June 2014
Rated 4.0 out of 5.0 by Nice Hotel, Nice Staff - Needs New Carpet throughout I stayed at the Holiday Inn Express in Walnut Creek, CA for business, and overall it was a nice stay. The staff was polite and the property even provided free food and drinks on Wednesdays. The only thing that makes this property sub-par is the fact that the carpet is soiled and smelly. If that carpet was changed today, the property would increase an entire star rating. 16 June 2014
Rated 5.0 out of 5.0 by Great Staff I have never stayed in a Holiday Inn before, and I did not know what to expect. I ended up having a wonderful experience, and I would DEFINITELY stay in a Holiday Inn again. I was impressed by two factors: the friendly staff and the awesome breakfast. First, every staff member I encountered, from the front desk clerks, to the housekeepers, were very warm and helpful. Second, the complimentary breakfast was quite impressive. I assumed that I would receive a Danish pastry and a coffee, but there were so many great options that anyone would be satisfied. I heartily recommend this facility to guests to the Walnut Creek area. 14 June 2014
Rated 4.0 out of 5.0 by We have returned here several times We have always had a good experience here. At one point, they had wonderful Wednesday night barbecues for the guests. On the whole, a nice place in Walnut Creek out of the crowded downtown, but close enough to make it convenient to eat at one of the many great restaurants. 14 June 2014
Rated 5.0 out of 5.0 by Nice Hotel This was a comfortable hotel. It was nothing fancy but nice and clean. Pool area was nice as well. Parking was convenient. 11 June 2014
Rated 4.0 out of 5.0 by A bit tired This Holiday Inn Express really needs an update. The carpets are badly stained. Room otherwise was clean, but every time you walked to the bathroom you walked over a large dark stain.Made you wonder about the rest of the room. Breakfast was very good as usual, staff was very good and polite. Good location. 10 June 2014
Rated 4.0 out of 5.0 by Comfy bed Overall I would recommend this hotel. Centrally located. Staff friendly. Rooms clean, furniture needs to be updated. 09 June 2014
Rated 5.0 out of 5.0 by Breakfast The main liability of this hotel is that breakfast starts too late. At 6:30 there are always a group of people waiting to get a quick breakfast and start their day. This should be made not later than 6:15. The hotel has also been increasing its prices lately to the point that it is becoming too expensive. If this keeps up I will have to find another place to stay in the Walnut Creek/Pleasant Hill area and there are certainly cheaper places available that are also quite nice. 09 June 2014
Rated 2.0 out of 5.0 by Sour Milk and Unclean Room Not a good value here. The milk at breakfast was sour and the room was not clean when we arrived. The towels are paper thin. And the rooms need updating. 05 June 2014
Rated 5.0 out of 5.0 by Needed more shampoo! Everything was outstanding. There was one little item which might have made it even better. We ran out of the hotel-provided shampoo and the staff did not leave another little container of shampoo for us. Not a big deal, but we did enjoy using the hotel shampoo and would have liked using it again for the third-fourth evenings of our stay. The products provided, hand cream, shampoo, conditioner and soap, are very nice. Thank you! 04 June 2014
Rated 5.0 out of 5.0 by My recentstay Very nice staff, large common area and nice pool area 02 June 2014
Rated 5.0 out of 5.0 by Nice place! overall great service and clean! I would stay again! Besides the sleep interruption at 10:45 PM, the problem was resolved the next morning. I explained the problem and was asked what kind of discount would make up for the problem. i asked for 25%, and it was granted. I realized i could have asked for more, but we are all human and mistakes happen. i was overall all very happy with the results. The beds were so comfy, and the room so clean. 30 May 2014
Rated 5.0 out of 5.0 by Wonderful staff and cleanliness of room I have always appreciated your staff.. they are so wonderful and friendly. Rooms are clean and bathroom is also clean. 27 May 2014
Rated 5.0 out of 5.0 by Very nice hotel I was so comfortable here and I really appreciated the very large breakfast buffet. I wish I had stayed here for the entire duration of my stay in the area. Comfortable and clean room, great service, easy parking in the garage below the hotel. And I got a very late check out (2PM) which was fabulous for some much needed rest. 27 May 2014
Rated 4.0 out of 5.0 by excellent staff service Thanks to Naomi and Ian's sincere help, we could have a comfortable stay. Our double bed room reservation was changed to king bed suite room due to unidentified reason and they would try to provide possible service for my family. 22 May 2014
Rated 5.0 out of 5.0 by A great place to stay. We had a great experience. The room was large, clean, and very comfortable. The staff was amazing, friendly and helpful. The facilities are beautiful. 28 April 2014
Rated 5.0 out of 5.0 by Suggestion I have stayed at this hotel several times and will continue to return when I am in the area. Location is perfect - rooms excellent -everything is great and a good value too. My only suggestion would be something that I noticed each time I was at the front desk. Whenever the phone rings, the guest who is standing at the desk is asked to wait - even though in the middle of a conversation with the employee - while the phone is answered and dealt with. I feel that the person on the phone should be the one to be told to please wait ------ not the person who is actually doing business at the hotel. Perhaps another employee is needed to just answer the phones! 22 April 2014
Rated 5.0 out of 5.0 by Nice Experience This Hotel was a great place to stay. The staff was very helpful and courteous, the location is handy to Bart, and downtown, as well as the freeway! Will definitely keep coming back! 16 April 2014
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