Rated 4.3 out of 5 by 275
Rated 5.0 out of 5.0 by Waterpolo supporter convenient and comfortable
second visit here, this time using a bed settee. My daughter said it was a little uncomfortable in places. It is very convenient for us to get to the city centre Gala Baths in Walsall where we were attending a Waterpolo tournament. Will definitely book again when next attending. The hotel was full which made breakfast very busy, it was fine for seating it was just taking the staff a while to clear tables. Our bed was very comfy and the room very quiet.
30 March 2015
Rated 4.0 out of 5.0 by theresa4305 noise on 3rd night.
As usual we had the best of service from the staff . We were most upset when on our third and last night at the hotel we experienced noise from the next room ( 119 ) the people in the room were very noisy and at 4am in the morning returned to the room and slammed the door so hard that it woke both of us up. the other person who was with the occupants of room (119) then started to try the handle of our door but then went on his way to his own room only to return early in the morning to start banging on (119) door. this once again woke us up and this was all we needed as we then had a long journey home to Plymouth which was very upsetting as my husband had hardly had any sleep.We informed the young girl on the reception desk of the noise but she was obviously inexperienced in these matters and only apoligised for the noise. A part refund or a free night would have been acceptable but even this was not offered. We stay in this hotel a lot but will have to reconsider this in the future if we do not get some sort of compensation for this most upsetting incident.
29 March 2015
Rated 5.0 out of 5.0 by MSP276 excellent hotel
excellent hotel reception staff friendly
excellent car parking facilities
25 March 2015
Rated 3.0 out of 5.0 by Sab2203 Comfortable bed and clean room
Overall the room was pleasant and clean and comfortable, the only issue was immediately after checking-in, whereby I was given a room that was already occupied with a sleeping occupant. I feel that this could be seen as a security risk, also, not impressed with lack of room service.
25 March 2015
Rated 5.0 out of 5.0 by Bottero1 Excellent service as always
We stay regularly at this hotel and it rarely disappoints. This stay was relaxing and comfortable and the only reason I didn't give an 'Excellent' score for quality of sleep was because I always find the rooms a bit too warm and I am a particularly poor sleeper anyway. However, my wife and daughter slept like logs (much to my irritation!!)
Despite the fact that we were advised to get to breakfast earlier if possible because the hotel was full, we arrived at about 9.30am to find plenty of food available, clean tables and friendly staff, who were very attentive and chatty.
Overall, this was an excellent stay (as we have experienced in every Holiday Inn we stay at) and would recommend this hotel to anyone.
25 March 2015
Rated 5.0 out of 5.0 by Serious77 Clean, simple and good service
A comfortable overnight stay. Easy booking and swift checking in and out. A pleasant bedroom and bed.
Adequate breakfast - a little more variety would have made it outstanding. Filter coffee would have been preferred to the machine variety.
19 March 2015