Rated 4.1 out of 5 by 216
Rated 5.0 out of 5.0 by Phantomastic Just as Required
No complications. A clean hotel with friendly staff who couldn't do enough to make the stay pleasurable. Considering it was London, all was quiet, relaxing and very enjoyable.
14 December 2014
Rated 5.0 out of 5.0 by Porsche Cindy Top staff
Gluten free bread offered-wonderful. such a treat for my wife. Top floor room so quiet
10 December 2014
Rated 4.0 out of 5.0 by Daverinra Staff save the day
Bad room which was cold and noisy as the window seals were broken.
Upon advising this to the front desk we were moved to another room with no delay or fuss.
09 December 2014
Rated 5.0 out of 5.0 by tomtom111 Very good
For a business hotel this is perfect. Efficient, clean, friendly comfortable and very good value
06 December 2014
Rated 5.0 out of 5.0 by scarrif Excellent Experience in the main
Very good overall - considering location the price and quality of the rooms was above expectation.
The cleaners could have been a it more tolerant of us room occupiers!!
04 December 2014
Rated 1.0 out of 5.0 by MrQube Offically My Worst HIE Stay Ever
First time stay and has to be my worst experience of all the London HI/HIE's (and I have stayed at nearly all of them).
Uninterested staff on check-in; no information given in terms of wifi, breakfast or the usual pleasant greeting one gets on check-in. Not recognised as a platinum rewards member, therefore not offered the benefits of the rewards scheme. Hotel appearance although modern, is dirty. Room wasn't a great deal better, although bed/bedding was v comfy.
Can't understand where the 4 stars rating has come from. Not my experience at all.
29 November 2014
Rated 5.0 out of 5.0 by Mrtin67 Comfortable base for SW London visit
Comfortable and efficient base for our hectic visit - room & facilities excellent and very convenient location, 2 mins stroll to the river, which was a bonus.
Staff were particularly helpful, letting us grab an extra-early breakfast & flask before a very early meeting; booking process slick & will definitely use again.
Only frustration was inadequate on-site parking when busy - rather frustrating when there's a huge empty B&Q carpark next door. Couldn't you come to some arrangement?
27 November 2014