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Rated 4.0 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by terrific hotel warm welcome from start to end...shan, david paoblo and hazel fantastic always helpful always friendly , big smiles even when hit at breakfast by everyone wanting to eat at the same time. we shal be back 28 October 2014
Rated 3.0 out of 5.0 by RISK OF NOT GETTING THE ROOM REQUESTED I've staying here before and I was very happy, so I was really upset to find that my recent booking was overriden by the hotel. Booked the same room as last time and found upon my arrival a room with single beds. I explained to the staff that I can't sleep on a single bed and they suggested moving the next morning when a suitable room came up and/or pushing the beds together !! This didn't help my sleep and much need rest to confront my next day full of business appointments. If I book and cannot cancel as I would be obligated to pay for the booking anyway, then why can't the same rule apply to HOLIDAY INN EXPRESS ? 27 October 2014
Rated 5.0 out of 5.0 by Good staff First example was receptionist on arrival. She was very bright, cheerful and friendly. Then there was the woman who cleared the plate at breakfast, excellent sense of just how much to say, and she remembered us and was very helpful. Then the cleaning staff, again very good because the room was spotless. Hope they can all get a bonus! 23 October 2014
Rated 5.0 out of 5.0 AMAZING-HAZEL I can not speak highly enough of Hazel the breakfast lady at this hotel. She goes out of her way to make sure everyone having breakfast has everything they need. We staid two nights here, a Friday and a Saturday in October. The Saturday morning was extremely busy with crowds of people wanting tables for breakfast. She satisfied everyone in a most professional and polite way, clearing tables, fetching items, speaking to people with very little English, finding owners of lost coats and toys etc. She always has a smile for everyone. Reception staff/ bar were also very polite and helpful. We enjoyed our stay in a very comfortable room and will definitely return. 16 October 2014
Rated 5.0 out of 5.0 by Wansworth Weekend Expected standards maintained as known previously with IHG from Crown Plaza level to Hi Express 14 October 2014
Rated 5.0 out of 5.0 by It was a grand time had by all I found the staff at the hotel wonderful. They were friendly, attentive, professional and helpful. Especially Alister, David, Pablo and Greg. Hazel, the Breakfast Lady, was joyous and bubbly every morning. Welcoming any chance to chat for a few minutes about the sites I was seeing. The breakfast meat selection could have used a bit more variety, but overall it was adequate. I would have liked for the housekeeping staff to not change out my towels every time they cleaned. There is a sign on the wall about leaving towels on the rod if to be used again, but they gave us new ones each time. I like to conserve whenever possible. Having the train just around the corner made traveling in and out of central London a breeze. And having so many restaurants, pubs and convenient stores close by made it a great place to stay. 09 October 2014
Rated 3.0 out of 5.0 by Nice and clean but... Nice and clean and can't complain BUT the breakfast waitress very annoying. Pleasant lady however felt like she wanted to breakfast with us.. Couldn't leave us alone with constant talking and comments... some people like to read a paper or spend breakfast with they family! Please leave us alone if we ever come back. Thank you 09 October 2014
Rated 5.0 out of 5.0 by Saubere Zimmer und guter Service Das Hotel war gut ausgestattet und das Personal war sehr freundlich. Die Zimmer waren sauber und waren gut ausgestattet. 07 October 2014
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