Rated 4.4 out of 5 by 160
Rated 5.0 out of 5.0 by Maddie54 A little out of the way - but worth the extra effort!
This hotel sits away from most of Syracuse, however, the service, the room, everything was excellent!
18 August 2014
Rated 5.0 out of 5.0 by JoJO1963 Pleasant staff
Our stay was very nice. The room was clean and the breakfast offered a nice varity. The only complaint I would have is the pillows were not very good. Too used. Difficult to find. No sign and the weeds were overgrown.
17 August 2014
Rated 2.0 out of 5.0 by frostydg Not a typical HI Express
I'm not sure where to begin, as I have always made HI Express my number one hotel, due to it's consistent properties wherever I travel. My son and I stayed here as a halfway point to Niagara Falls, and the reviews seemed good. I'll start with the positives - quiet location (a bit out of the way, which was OK), clean facility/room, and comfortable beds. We did have an adjoining room, with a snoring neighbor, so try to avoid that type of room if possible. The main issue I had was with the morning breakfast, which has always been a good experience. First of all, they ran out of eggs, as well as cinnamon buns, and the remaining selections were very sparse - not many muffins, bagels or bread, and I do not believe there was any fruit. Secondly, we were very surprised when 5 of the workman/landscapers came barreling in the front door, and were allowed to eat from the breakfast buffet. They pretty much decimated the remaining food, which I felt was extremely unfair to the paying guests. I've never seen that happen at any other HI Express. Lastly, when they ran out of knives, one of the staff members took out a box from under the counter, and one of the workman reached his hand in the box, and restocked the empty jar on the breakfast counter! I was very unhappy about that, since I did not see any of them wash their hands after coming in the front entrance. I strongly believe that the breakfast buffet should only be for the paying guests, and outside workers should not be allowed to eat from that area. I've worked in similar situations, and the workers were always fed in another area. As a loyal HI Express Priority Club member, I certainly hope the management makes some changes based on this review, although I will most likely not stay here again on my next trip through the area. If you do stay here, my suggestion would be to go somewhere outside of the hotel for breakfast.
15 August 2014