Rated 4.3 out of 5 by 297
Rated 1.0 out of 5.0 by DIDImau Very bad at reception
Very bad experience at the reception,not helpful staff
have to be trained to work with customers. Lack of manners and staff not service oriented
Very bad experience!
I would not recommend this hotel at all because the first contact with the reception is very bad.
19 July 2014
Rated 5.0 out of 5.0 by Chut7tung Staff Service
Because of poor experience at the Holiday Inn in Kenilworth the previous night, we called in during the morning before checking in at the Holiday Inn Express, Warwick, to make sure that we had a reasonable room. The two ladies on duty could not have been more helpful. They reserved room 021 for us, which is at the back of the hotel on the ground floor and exceptionally quiet.
17 July 2014
Rated 5.0 out of 5.0 by Jaylee31 a great experience and excellent value for money
This was a most pleasant one nights stay and we will be back again in the future. The staff were friendly and efficient and the room comfortable and air conditioned. The complimentary breakfast had a great choice, and the hot and cold items were frequently replenished. We hope to return next year
16 July 2014
Rated 1.0 out of 5.0 by Bobble14 Don't bother with the breakfast
Breakfast seating area is overcrowded and the quality and choice of the breakfast is very poor. Not at all a relaxing experience on a Sunday morning!!!
16 July 2014
Rated 4.0 out of 5.0 by Sandancer To busy to cope
This hotel thou quite new and conveniently located struggled to cope with the high volume of guests that were staying there during our visit. However I must stress that the staff were always friendly and accommodating even thou they were under a lot of stress from the high number of guests staying there. The guest room was very modern and comfortable, however the water pressure in the bathroom is not sufficient to give you a comfortable shower and the hot water was barely warm.
16 July 2014
Rated 5.0 out of 5.0 by ScottiJ197 A Bardy Experience
Great hotel. Convenient to both Stratford-Upon-Avon and Warwick. Wish I'd had a chance to eat at the pub on property. Breakfast was awesome, the rooms clean and modern.
Car access is easy (just don't follow Google instruction :).
15 July 2014
Rated 2.0 out of 5.0 by dave999999 Lack of electrical sockets, poor air con, bad shower
Lack of electrical sockets, poor air con (noisy), bad shower
14 July 2014
Rated 4.0 out of 5.0 by Cunnie6 VISITNG BILL'S LAND
The hotel was excellent, ideal for going to places like Warwick and Stratford. The staff was very friendly and obliging. The breakfast and the staff were vey helpful and tidyed all the tables up quickly. The only down points were people in the bar smoking e-cigs , nothing was said by the staff. Secondly, on a personal note, pillows were far to soft and far to hard, no happy medium, noticed this , because, I did some damage to my vertabrae many years and stuff if going to a hotel. Besides this , an excellent base to go places.
10 July 2014
Rated 1.0 out of 5.0 by ESPman I will find another hotel in Warwick next time
The lighting in the bedroom was totally inadequate. I was unable to do the work which I had been planning to do. There was not enough ambient light and the very bright, and focused lights at the "desk" cast very bold shadows. Diffuse, low energy lights would be better.
Breakfast was not a good experience at all. I found the choice limited but it would have been acceptable, had it all been of good quality. The sausages and coffee were good, but the scrambled eggs were simply horrible. Further, there were not enough staff able to cope with the number of people who were eating, so the tables were cluttered and the general food area was messy. There were barely enough tables to go round.
A group traveling on a coach were congregating in the breakfast & reception areas which were very full. I understand that having that many people may not happen all the time, but maybe you should not accept such large bookings, if you do not have the staff and facilities to cope.
My original review was rejected as I had said at which hotel I shall stay next time I am in Warwick. I had missed that in the Ts & Cs, but the email I received told me:
"Click here to go directly to the hotel details page where you will be able to re-submit your amended review for approval. "
I did "click there", but could not find a way to reload my original review so that I could amend it; and I have had to start again :-(
It would be very handy if your website allowed users to sort reviews with the least favourable at the top.
As the hotel is in the UK this website should be written in English (<html lang="en-GB">) and not American (<html lang="en">), so it should not tell me that the adjective in the above sentence should be "favorable"!
For an out of town site, charging for parking is a bit mean.
09 July 2014
Rated 4.0 out of 5.0 by sorb Comfortable Stay
I've used this hotel on a number of occasions and always found it to be clean and comfortable to stay in. The hotel is close to the M40 but I don't typically find this to be a problem. It is close to Warwick town centre (£6-8 in a taxi) and has ample parking and the benefit of a Pub/Restaurant in the grounds.
07 July 2014
Rated 3.0 out of 5.0 by Peter. Nil satis 1878 If I put my hand in a fire would you
Is in a great location has a smart reception area bar & nice area
For breakfast staff good . Plenty of extra tea & coffee capsules
Available for your room A nice touch good refrigerated area for
Snacks ect . The rooms plus side great aircon.
Then the negatives very small beds I fell out & smashed my foot
Mattresses like a jelly not a patch on a competitors beds
The hotel boasts about free wifi fine if that's what you want
Free breakfast again fine but not essential but what is essential is
Somewhere to park obviously the hard shoulder of m40 is unsuitable the dual carriage way the same the large roundabout
No you can't park on that oh yes use the hotel carpark your only choice really if your staying in hotel so what do you do charge people to park you claim it's security & also the other hotels do its a a barrier it's not patrolled & you don't need to do it because others do charge for wifi charge for breakfast we have choice but not with the parking . It's done one thing
It's emptied the soulless grotty pub next door
02 July 2014
Rated 5.0 out of 5.0 by a crackers great stay
very comfortable room, liked the air conditioning, meant a good nights sleep when it was hot. Very friendly helpful staff
02 July 2014
Rated 5.0 out of 5.0 by graham4 friendly staff comfortable bed good food
staff were friendly at reception on arrival, room was clean and beds comfortable food was excellent car parking facilities were roomy there was no undue noise at night staff were helpful about directions to interesting
landmarks in the town and obtained taxis when necessary All in all it was a perfectly run hotel with excellent staff - thank you.
02 July 2014
Rated 4.0 out of 5.0 by wolvie clean and tidy
good location from motorway. ease of parking but would have thought parking free for members had to pay £3.00 per day. Hotel kept nice and clean. room size good but could do with set of draws. Plenty of choice for breakfast and good times for opening.
29 June 2014
Rated 5.0 out of 5.0 by Wooffitt Disabled facility
The disabled facility , walk-in shower and toilet bsrs were a great help, I have Parkinsons limited mobility.
29 June 2014
Rated 4.0 out of 5.0 by sherby Clean and comfortable
an overnight stay for 2. the room was clean quiet and comfortable The mattress was ideal and a choice of firm or soft pillows made for a very comfortable nights sleep. Breakfast choices were OK and my only complaint would be about the coffee from a dispenser - freshly made coffee would be better. The staff were friendly and helpful and check in and check out both very fast and efficient. Overall a great standard of accommodation for the price - really good value.
29 June 2014
Rated 5.0 out of 5.0 by KPB1 Relaxing, comfy, friendly,
Have stayed here before, will probably do so again sometime. Hopefully they will get some better sausages for breakfast. Such a shame they spoil a great, good quality breakfast with such rubbishy poor quality sausages.
26 June 2014
Rated 5.0 out of 5.0 by Sugar Lips Great choice of Hotel
I booked the Hotel as I was looking for a good central base for our site seeing weekend around the Warwick area and I was not disappointed in fact it exceeded our expectations as the Hotel was more than what we expected based on other trips we have had in the past.
26 June 2014
Rated 3.0 out of 5.0 by Jph67 Adequate
I have visited this hotel several times over the last 10 years.
It's ok but on this visit the car park is now chargeable and the air con in the room was faulty. As we arrived late didn't bother to try and sort it out as the open window cooled the room. Room was clean enough but the beds could have been made up better and the bathroom could have been cleaner.
Breakfast very good.
24 June 2014
Rated 1.0 out of 5.0 by Stu_foot Expensive and disappointing
Stayed the one night at this HI Express and did so because I had stayed in another elsewhere previously and was impressed with the standard over the budget rivals.
I arrived to discover there was a charge for parking overnight which was not much money but I wasn't expecting it and this was a little bit odd seeing as I thought the stay came with parking (obviously not free!) The room was well over a hundred pounds initially but they ‘allowed’ this to be reduced (I didn't mention the parking charge) at check in which helped a bit.
The room was very sparse with a surprising lack of electrical plug outlets meaning you had to take it in turns to charge your phone’s etc which is irritating if there is more than one person staying. Other odd things in the room disappointed like the TV remote was held together with sellotape which also added to the impression of neglect. But to be fair the room was clean and we had a quite nights stay.
I was really impressed with a previous stay at anther HI Express but am not sure if I will stay again at this Hotel chain if this is the standard I can expect.
24 June 2014
Rated 5.0 out of 5.0 by EliotK Convenient and relaxing stay
Staff friendly and responsive. Very efficient check-in and check-out. Great breakfasts. Some rooms looking a bit in need of refurbishment but otherwise perfectly ok.
21 June 2014
Rated 4.0 out of 5.0 by Sandra and the Girls Room
Quite and pleasant. Hotel is in easy walk of Warwick town
19 June 2014
Rated 5.0 out of 5.0 by Higgi Stopover going South
We needed somewhere to stop south of Birmingham on way to visit relatives for the weekend in Surrey.
This proved to be an excellent choice and we will use it again. It is very close to the M40 so we had a good start in the morning.
18 June 2014
Rated 5.0 out of 5.0 by Alex000074 Great for visiting Warwick
Great base for visiting Warwick Castle, 2 miles down the road. Check in nice and easy and they lady that checked me and my young son in purposely put us on a different floor to the group of quite loud talking business men that checked in just before us. Much Appreciated. Room spotlessly clean. Only gripe for me was the minimal amount of tea/coffee available in the room. Both my son and I like a couple of brews in bed and we had to share a tea bag and the use of those horrible little pots of not real milk. (although I appreciate why these are used). Breakfast was great. my son had beans, sausage, toast, banana, yogurt, jam, muffin, tea and apple juice, I had scrambled egg, toast, grapefruit and coffee.
17 June 2014
Rated 4.0 out of 5.0 by Cool runner 49 Warwick exhibition centre weekend
Stayed here for 3 days. Good proximity to exhibition centre 15 mins away room hotel and staff all good and knowledge of the area by 'Tony' was very useful gave us a good restaurant/pub to visit in Warwick. Breakfast was good and free continental or hot served with unlimited coffee and tea. Would stay again noise from motorway ok at night so slept ok even with the window open we stayed in double room 215 and also booked 217 and 219 for family all of these rooms can be recommended
Only downside was the £3 each day for parking
12 June 2014
Rated 5.0 out of 5.0 by JoLT Good Stay
Staff very friendly and helpful, Clean room and comfy bed. Would have no problem using this hotel again.
11 June 2014
Rated 3.0 out of 5.0 by hmu0l011 Not happy with receptionist on checking out
A perfect place to stay if visiting Warwick and the surrounding area. Very comfortable and all you need for a pleasant break. Check your bill on exit, we were accused of having had drinks at the bar - which we hadn't!
09 June 2014
Rated 5.0 out of 5.0 by Lyns13 Welcoming service and comfortable room
We were greeted in a friendly and efficient manner on arrival. Our room was more than sufficient for an overnight stay with two comfortable beds and choice of pillows. The inclusive breakfast has a reasonable choice, although there was a little wait for a table.
06 June 2014
Rated 5.0 out of 5.0 by The Original Homer Excellant Service , great surroundings
This is a perfect hotel for a base to visit the Stratford upon Avon area , the hotel is clean and the meals and bar a delght , would definately visit again !!!
06 June 2014
Rated 5.0 out of 5.0 by bucket01 Very clean and friendly
On behalf of all 14 of us that stayed at the Warwick holiday inn we would like to thank you for a very pleasant stay. We were delighted with the service and the cleanliness of the hotel. Also for being so good to us at breakfast time for making it possible for us all to be seated together when it was so very busy . We all agree that out of a hundred we would give hundred and one ! . Thankyou once again and we will certainly be back in the future.
04 June 2014