Rated 4.2 out of 5 by 261
Rated 1.0 out of 5.0 by mick7777777 stay
We found the public areas to be quite shabby and in need of updating.
Service in the brassier bar not up to the expected standard, lots of things off the menu and then when ordered alternatives we waited over one hour before having to cancel our order. The explaination for the delay was and I quote 'WE ARE VERY BUSY TONIGHT'.
On the second night we decided to give the brassier bar another chance but after finding out three of our choices were still off the menu and 'AWAITING DELIVERY' we then decided we would not be eating at the hotel during our stay.
We also found our room to be quite small for the price with inadequate storage space for luggage.
On checking out we were asked if everything had been ok with our stay. We advised them of the issues above and her response, and I quote was a very dismissive 'OH I AM SORRY'.
The only plus point of the stay was the location of the hotel within the hotel.
01 June 2014
Rated 5.0 out of 5.0 by ymee Good standard conference hotel
Good standard of accommodation which is expected in this type of hotel. Ample parking for all in grounds.
Services could be stretched if a very large conference is taking place.
30 May 2014
Rated 4.0 out of 5.0 by Fault in Our Stars Beautiful setting but Faulty Towers Service Much of the Time
The hotel grounds are beautiful and the rooms stylish and pleasant. The service can be akin to Faulty Towers at times which although it made us laugh takes the edge off the stay. We were told to ring down to reception if we wanted an additional toweling robe (only one per room), when we did this we were told they couldn't bring it up we needed to collect it, when we got there there wasn't one and we were told that it would be brought to our room, then they brought something else to our room instead and said we needed to go down to reception to collect the toweling robe if we wanted it..etc. Our lunch order was incorrect at least once every time. We had a repetitive pipe or heating system noise during the night which woke us up 2 or 3 times. Couldn't get a meal in the restaurant until 10pm as the hotel was busy and the dining room isn't large. Alot more staff training needed!
29 May 2014
Rated 5.0 out of 5.0 by Lesley J Amazing
The room with lovely - a big room with huge beds and everything you could possibly want provided. Everything was spotlessly clean. The food in the restaurant was really tasty and we felt that we were really being looked after. The staff were very friendly and helpful. The spa treatment we had was wonderful and the pool etc were good. We were delighted with our stay.
Only one small point - being a bit of tea addict I could have done with more tea bags.
28 May 2014
Rated 5.0 out of 5.0 by KarenJM Lovely stay
We had a great stay at the hotel for our wedding anniversary. We felt the atmosphere was relaxed, staff helpful, and the room was beautiful, looking out over beech trees.
The bedding was fantastic - but I did have trouble sleeping because I got hot, and prefer a feather pillow (forgot to bring my usual one).
Dinner was fine. A very slight downside was that service in the restaurant took a long time. Also, it was a bit of a walk to the swimming pool, and I wished I'd chilled out and watched the big TV in the room instead! And I had some trouble orientating myself around the building. But none of this was an issue.
We particularly appreciated that breakfast could be taken late (and it was a very good breakfast), and check out wasn't till 12. This makes such a difference to a night away.
After we checked out in the morning we went and sat in the adjoining De Vere hotel in a lovely old room. We were having a discussion and when I asked for some paper I was brought a whole pad and some pens. We also had a splendid walk around the beautiful grounds.
We were very pleased with the experience. Thank you.
08 May 2014
Rated 5.0 out of 5.0 by Slimbette Fantastic Overnight Stay
Having experienced this place for one night only we will certainly return.
From the moment we checked in with Lizzie on reception & then explored the beautiful grounds we knew this was indeed a great base for exploring the surrounding area. This was all followed by an enjoyable evening in the Brassey Restaurant with our friends & very engaging staff.
Damien was also most helpful with advice regarding the Hotel before arrival & our room was so comfortable with plenty of space & every need catered for.
Next time we return it will definitely be for a longer stay.
07 May 2014
Rated 5.0 out of 5.0 by Rocky 10 best weekend break
most definitely will visit again for a longer stay.
24 April 2014
Rated 1.0 out of 5.0 by RJTo Style over substance
Overall, a disappointing stay. While it looks great on the photos, there's enough issues to make me choose another hotel next time I'm in the area:
- the car park is a decent walk away from the front entrance up the road to the hotel.
- the terrace with our room was just some paving slabs with no furniture. It isn't fenced off so no privacy and standing out on it offers views into each of the rooms next to it. It's a useless addition to a basic ground floor room. The view from the terrace is over car parking.
- the tv's led displays are right in front of the bed and so it's so bright it disturbed our sleep all night
- the curtain was clearly broken which let in light from early morning and hadn't been noted by housekeeping
- the pillows were cheap and very uncomfortable. There may be a pillow menu somewhere (we didn't see any sign of it) so had an uncomfortable night sleep too
- the room looks nice in photos but is a pretty cheap finish and scuffed throughout
23 April 2014
Rated 5.0 out of 5.0 by GED58 Excellent customer service
Had a wonderful stay here over the weekend. All the staff are very friendly and helpful, especially in the restaurant. Excellent food and service. Rooms are very comfortable and clean. Shower was lovely and plenty of hot water at all times. Lovely walks around the ground. Will definitely be back.
15 April 2014
Rated 5.0 out of 5.0 by LadyV77 Last minute booking
I booked this hotel without checking the reviews online first but we were in for a complete treat!
Lovely hotel, great staff, wonderful accommodating breakfast staff too. We didn't get a chance to stop and check out the leisure facilities due to time constraints but it was the nicest hotel we've ever stayed in. Beautifully decorated, you won't be disappointed. We stayed in exec. room 3011, very quiet and relaxing.
Can't wait to come back!
03 April 2014
Rated 5.0 out of 5.0 by FLO6 A lovely stay as usual
Stayed here again to visit daughter one of our favorite hotels in this chain of hotels.
Again lovely room a big comfy bed,( my only little niggle would be the pillows are to full for me, my personel prefrence would be very soft flat pillows ) I wouldnt complain about that though as everyones prefrence is different.
Room lovely and warm just as I like it. very clean and well maintained,
We did see some fallow deer also this time which was lovely.
One big thing that brings us back here is the staff in no way can they be faulted I hope they get the recognition they deserve so here go's Louise Bird Reception Manager excellent as always, Alan Bowden always happy to oblige, Lizzy on reception and new lady Mikeahla ( spelling may not be correct) lovely and last but not least Walter bar/etc they make our stay.
24 March 2014
Rated 5.0 out of 5.0 by Sue2210 Friendly Staff
Had a really enjoyable stay, staff very friendly and helpful. Room was excellent, very clean.
18 March 2014
Rated 4.0 out of 5.0 Great but a few problems
A great hotel I have stayed a few times before and I am again tomorrow, however my floor could have done with a vacuum and my wake up didn't happen on the 2nd morning which was annoying, overall a great place hence staying again tomorrow night.
23 February 2014
Rated 3.0 out of 5.0 by Colin645 Lack of sleep
I recently stayed at this hotel during a business trip which included some very important meetings and long drives, both of these were affected due to lack of sleep. My room was loevly and clean, water very hot, room service menu was limited but made to a very high standard.
I was unable to sleep on one of the nights due to people shouting and swearing under my window and running along the corridors, which isnt too bad at a reasonable time of night but after Midnight this was unacceptable. I contacted the Duty Manager to advise him of the situation to which he replied "dont worry Sir I will sort it".... good I thought back to bed.... his idea of sorting it and mine seems to vary as it took a further 3 hours for it to go quiet so at 330am I finally got to sleep..... to be back up for my meetings at 6am
17 February 2014
Rated 5.0 out of 5.0 by Graham1416 Welcoming Staff
Another good stay at Heythrop Park.
Was here with an overseas colleague & the staff went out of their way to make him feel welcomed.
Comfortable rooms & a great breakfast.
31 January 2014
Rated 4.0 out of 5.0 by Denzelli Great place for a quick getaway!
Booked at the last minute for a 1 night his n hers spa for my wife's birthday. My wife had both treatments which she loved. I recommend dinner, bed and breakfast. The hotel is in the middle of the Cotswolds and once there you really don't want to venture, just use the spa, gym, bars and chill out. Weather was awful but the golf courses were open, so I'll have to go back to stay and play!
Good for couples if you want a golf/spa break or just a weekend with the mrs!
29 January 2014
Rated 5.0 out of 5.0 by Clebon Fabulous hotel, loved it.
My friend and I stayed here on a spabreak this past weekend. We were checked in at 11.30am, which was a pleasant surprise given check in isn't until 2pm. We unpacked and then went for a latte in the bar... lots of sofas and tall backed comfy chairs to chose from. We had booked our treatment for 1pm so walked to the spa (it is a 5 minute walk from the hotel as the spa services both the De Vere and the Crowne Plaza). We walked through the De Vere to get there and were so pleased we had chosen the modern, clean and fresh Crowne Plaza as opposed to the very run down De Vere.
Treatments were very pleasant, and pool was nice and big, plenty of seats and sun loungers around the pool. There is a sauna and steam room (wasn't working) but no jacuzzi. Changing rooms are very clean.
Our room was superb, two very comfy double beds, in a very reasonably sized room, bathroom was very nice and clean. I am very picky with cleanliness in hotels and I was very satisfied. The room had a mini bar fridge and nice wardrobe, lacking in drawer space but this didn't bother us. Facilities are great. Both of us were getting ready at the same time and we had plenty of space.
We had booked our dinner reservation for 7.30pm, but having read the reviews, we were a bit concerned about the service and quality of food. The restaurant itself is very glam... big white leather seats... the tables for 2 were placed a bit close together but the waiter could not have been more helpful in letting us chose a more intimate table. The staff were extremely helpful, polite and courteous, we really felt that our every need was catered for and they were also very pleasant to talk to. Food was amazing, beautifully presented and of great quality. I have no idea what everyone else is talking about with the reviews. I told the waiters and manager that I would be sure to write a review as I felt that I was in a totally different place to that I'd read about.
Our waitress, Kitty, we were told, was on her first day of service and we would not have guessed, she was fabulous.
Rooms were quiet overnight, we had a good sleep. Breakfast was served until 11.30am which was great for us as we could barely leave the room, it was so comfortable. Great breakfast, good quality, again have no idea how others can write such bad reviews as I am quite fussy and not easily pleased. Again staff couldn't have been more helpful and pleasant and we sat chatting until midday and were not made to feel rushed at all.
Overall a fantastic experience, and a hotel we will definitely be returning to.
27 January 2014
Rated 5.0 out of 5.0 by vikas Great service
Excellent good room are good bath amenities are not good
26 January 2014
Rated 3.0 out of 5.0 by LSB2 Great golf course. Food expensive and not very good
Enjoyed the golf course and would like to come back and play it again. Nice hotel decor and lovely big room. We thought the food in the restaurant was very expensive and not very good.
14 January 2014
Rated 4.0 out of 5.0 by dashv Brassey Restaurant
Oh dear oh dear.
What a shame. Very smart upmarket surroundings spoilt by poor service all round.
Considering there was only around a dozen tables booked, when we arrived we ordered our drinks and waited 10 minutes for them. Second round was even worse and the Manager came to chase up the order. The food was over cooked.
Just to add that THREE other tables all complained about the service. One table of around 8 had almost finished their mains when the last 2 guests were served. The lady was upset at having to now eat whilst the others had finished around her. Another table the chap walked across the the reception and asked what was taking so long and pointing to his watch say something about how long they had been waiting.
Wine was nice though and the young lad that served our table did his best to check up on us.
11 January 2014
Rated 1.0 out of 5.0 by Rita1234 Nice Hotel. Terrible Restaurant experience.
Really nice Hotel and staff apart from Restaurant manager rude and Condescending and would benefit from going on a customer relations course!
11 January 2014
Rated 5.0 out of 5.0 by LindaNoel New Year's Eve Masquerade Ball
What a wonderful experience. I had high expectations and you managed to exceed them!
The hotel is clean and bright. The rooms small but adequate for an overnight stay, although not much room to hang long evening dresses!
The champagne reception was a lovely way to meet other participants. The meal was lovely and served at a comfortable pace.
The band were wonderful and had everyone dancing from the moment they started, to just before midnight!
The fireworks were spectacular.
The party didnt finish to about 1pm, when everyone retired to another bar until the early hours of the morning.
The staff were very attentive, and also seemed to be enjoying themselves too, afterall its new year for them too!
Loved the fact that breakfast was until 1pm, to allow all us revellers to recover!
Cant wait for next year! Well done
06 January 2014
Rated 4.0 out of 5.0 by Bucky74 New Year's Ever Family event 2013
The New Year party package for families represents really good value for money. There are not many places that cater for families on NYE, so it was nice not to have to organise a babysitter.
The whole experience was perfect from start to finish. I will be coming back this year!
06 January 2014
Rated 4.0 out of 5.0 by fahaf Nice comfortable hotel but not in a great location.
I had a very comfortable stay, room is very spacious and beds are cosy. The location isn't great with the nearest town centres being 20 mins drive away, making it hard to find restaurants, however, the scenery around the hotel is gorgeous.
The only difficulty i had was the lift. We stayed on 1 floor down and the lifts did not work properly. This meant I had to carry my child up the stairs in the buggy regularly. When I first arrived the member of staff advised I would need to take the stairs down to the required floor even though I was with a buggy, it all made sense with the lift after.
Nonetheless, a very nice stay overall and I would visit again.
05 January 2014
Rated 5.0 out of 5.0 by leedsls27 couldn't be faulted...
I stayed at Heythrop Manor recently over New Year on a Rewards NIght break with my partner and could honestly say our stay was faultless.
On check in we were given a complimentary upgrade to one of the ground floor patio rooms, the rooms are large, spacious and spotlessly clean throughout. The bathroom was equipped with both bath and walk in drench shower, the shower was absolutely perfect, I could have spent hours in it.
The reception and lounge bar staff were extremely friendly and helpful and couldn't do enough to address any request or enquiry, New Years Eve was very informal but hugely enjoyable and had a complimentary firework display to boot.
The grounds are very extensive with clearly marked walking routes where it is suggested you can see local wildlife from deer to otters, unfortunately it rained heavily and regularly throughout our stay so we didn't explore but we plan on a return visit shortly to take full advantage of the grounds, restaurant and excellent leisure facilities on site.
A very sincere thank-you to management and staff for making our break so relaxing and enjoyable.
04 January 2014
Rated 5.0 out of 5.0 by Smithy123 Superb value for money
Brilliant service, fantastic views overall a 10/10 experience!
02 January 2014
Rated 5.0 out of 5.0 by Liz M Family friendly and lovely setting
Very enjoyable stay at Crowne Plaza Heythrop Park. Family friendly with lots of outdoor space for toddlers to let off steam. Outdoor play area v good and indoor pool and gym great. Beautiful setting too. Room was nicely decorated and we fitted in a travel cot for 2 year old and carrycot for 7 week old baby plus a single bed and double bed.
Staff were helpful and friendly too.
We hope to return.
01 January 2014
Rated 1.0 out of 5.0 by Phil50666 Terrible restaurant
Got a cheap deal on room only. Had dinner in hotel, which was terrible. Sat down at 8pm, starter at 8.30 , main didn't arrive till after 10, no one could explain why, duty manager came into the restaurant but still wouldn't explain what was the problem. Starters around £7-8 , mains £18, not worth half the price. The next day breakfast was £20 each, cheap sloppy buffet, not worth anything close, if you go there don't take the cheap deal as the food is expensive, I guess to make the room, dinner, breakfast deal look cheap. On the plus, beautiful grounds, beautiful house, could be great if they sort out there restaurant
01 January 2014
Rated 4.0 out of 5.0 by Chooch666 Very comfortable bed and great food.
Our 2 night break was a present from our son and niece. We were booked in for dinner, bed and breakfast and also had tickets to go to Blenheim Palace and gardens. We arrived at the palace on Sunday to be told that the palace had closed on the Saturday and wouldn't open again until February. We informed one of the reception staff at the hotel and he said it was our bad luck and that there was nothing he could do. There was no apology and definitely no offer of a refund!
19 December 2013
Rated 4.0 out of 5.0 by WeddingGuest23 Nice room but expensive
We stayed here for a friend's wedding and the room was very nice although we paid for an executive room which was only slightly better than our friends' standard one. The interior of the hotel is very plush but the grounds are in need of serious investment. For the price we would have expected better breakfast and staff service. Things like free wi-fi in the room are expected at this level of hotel.
13 December 2013