Rated 4.2 out of 5 by 123
Rated 5.0 out of 5.0 by winston39 June 27th visit
Staff was very informative, friendly, answered any and all questions. Made me feel welcome.
04 July 2014
Rated 3.0 out of 5.0 by Visitingtown Comfortable bed and great service
Beds were very comfortable and the staff was very responsive and helpful.
30 June 2014
Rated 5.0 out of 5.0 by tlcorgainst409 Not our first stay at this hotel
This hotel is very clean, nice breakfast, parking available at the hotel, nice pool, and great staff. Monique at the desk was especially helpful.
29 June 2014
Rated 2.0 out of 5.0 by Gumbie you get what you pay for
location is not as great as listed on Hotel site, hotel shuttle with limited hours, rough area and people hanging out at hotel, seems like there may be low income people living there ?!..front desk staff seem disorganized and/or understaffed,..Did enjoy the room and our floor (5th) was very quiet.
22 June 2014
Rated 3.0 out of 5.0 by kayak3211 rough stay
use holiday inn express in many states, this location is the only one that I had a problem with. Was not greeted at all, had to knock on the desk, the person who checked me in lost my reservation and then told me I was only checked in for one night even when I showed him my email comformation. he told me i had to check out and then check back in again. I asked for a manager and he said there wasn't one there at the moment (it was 5pm!) this guy was a trainee he should not have been left alone! When I told the person who checked me out she didn't apoligize she just said these things sometimes happen.
12 June 2014
Rated 4.0 out of 5.0 by Blondie90 Great staff
I have never been to any hotel that was so friendly and especially so accommodating. I had the staff on two different occasions, offer to go and retrieve medicine for us outside of the hotel, so we would not have to be "bothered". All we had to do is bring the cash to the desk and they offered to get the medicine for us. Where do you get that sort of service? We also had the staff personally assist us in our day trip travel arrangements, which saved us not only money but we received personal service, avoiding early hours and traveling on a bus tour. We were very happy and will definitely stay here and refer people to this hotel. Its sort of farther from the downtown area, but the free daily shuttle to and from the Union Station was perfect.
10 June 2014
Rated 4.0 out of 5.0 by L.J. Comfortable Bed
Was looking for a hotel with soft beds because the previous hotel had very hard mattresses. The bed I stayed on was soft while the bed my husband stayed on was a little harder. We both slept comfortably and the air conditioning was excellent. The breakfast was good, would of liked some more fruit choices but there was an apple and banana available. The only drawback was having to pay for parking per night. Since we were 2 miles out of the city, we were not expecting that. Overall, we rated this hotel highly because of the soft bed, cleanliness of the room, facility, and a decent breakfast.
06 June 2014
Rated 5.0 out of 5.0 by jms shanna ATTENTIVE TO MY NEEDS
LOUD PATRONS ON THE FLOOR MANAGER CALLED ME AT HOME TO DISCUSS MY COMPLAINT
MISTAKE IN BILLING MANAGEMENT CORRECTED UPON LEAVING
06 June 2014