Rated 4.2 out of 5 by 101
Rated 2.0 out of 5.0 by BluePhi Room Condition
Lights did not work and missing curtain in the room.
04 December 2013
Rated 5.0 out of 5.0 by s1949cain Parking fee
Many Holiday Inns and Holiday Inn Expresses waive the parking fee for Platinum members. I think this property should do the same.
02 December 2013
Rated 2.0 out of 5.0 by BBOJFO 3 night stay for mini holiday over Thanksgiving!
Very nice, clean hotel, large rooms and comfortably set up.
Staff was okay, able to answer some questions but a lot we had to figure out on our own.
Shuttle only runs 2 x per day - 8am and 7:15pm, the morning shuttle drops you off at Union Station - nothing is open at that hour there, if you take the Metro to the National Mall, nothing is open until 10am there....so you are just kind of waiting around for a couple of hours! Shuttle back to the hotel runs at 7:15pm from Union Station so you must either take a $20 cab ride from the National Mall earlier or just wait....the museums all close at 5:30pm.
For the most part, the stay was really nice, would have liked to be a little closer to the museums than we were - thereby not being dependent on their shuttle service or taxis. Next time, we will stay somewhere else.
Our final night was horrendous, there was a group of people partying in the hallway ALL night long, we were hesitant to call the desk for fear of retaliation! (they were very loud, fighting with each other and screaming, a lot of vulgar language) We never slept a single wink that night and finally at 3am when it didn't seem like it was going to let up....we got up and checked out of the hotel! (we were leaving that morning anyway, just not that early) When we checked out.....there was another group of people hanging out in the lobby, and 2 security guards not doing anything! The racket was awful! Sean was on duty when we checked out.....made it seem like we were bothering him.....never asked about our stay, never looked up at us or acknowledge us, printed our receipt and handed it to me. (perhaps he was stressed out about the parties and noise going on in the hotel) Really a VERY disappointing end to what had been a very nice get away!!
We will NOT stay at this location again!
02 December 2013
Rated 5.0 out of 5.0 by PAJim Nice Room
The suite size was very nice. Very comfortable bed. Great value for the price I paid.
27 November 2013
Rated 5.0 out of 5.0 by DeeN An unexpected gem
Although not set in the most glamourous part of DC, pretty much on a highway, the facility itself was exceptional. The rooms were large, beautifully decorated, very comfortable, and immaculate. The staff was warm and helpful, and very friendly and the amenities were plentiful. This hotel is really very good if you are staying for multiple days. The only drawback is that there are not a lot of nearby eateries, but the hotel does have some delivering restaurants nearby. the Panda Chinese food place was delicious! I highly recommend this hotel and the fact their business center has computers and free internet and printing for guests is very convenient.
24 November 2013
Rated 2.0 out of 5.0 by tlane67 COLD SHOWERS
I stayed a total of 3 nights. The first night was on my own, and the other 2 nights were with a group. I paid for all 3 nights. The first one myself and the other 2 to the travel agency that set the hotels up. ALL 3 nights I had no hot water - AT ALL!!
24 November 2013
Rated 5.0 out of 5.0 by tileguy48 dave
what a nice place to stay. The staff is always great and the property is super clean inside and out. Although there is much chaos in D.C. with traffic and everything else, this Holiday Inn is a very relaxing and friendly place to stay!
24 November 2013
Rated 3.0 out of 5.0 by pluto0302 Overall great, but I need more shuttle bus service
I stayed a night on Nov.20th.
The room is clean, quiet and the bed was comfortable. Everything was good.
But only one thing, Taking taxi is necessary to go to the hotel from Union station.
If you stay the hotel for sightseeing, you will feel it's very inconvenient.
You have to take your luggage to hotel by taxi, come back to station for your time and take a taxi again.
I spent about $100 taxi fee for 2 days, so I think it's better for business and drivers.
24 November 2013
Rated 4.0 out of 5.0 by Nalita Enjoyable stay at Holiday Inn Express
The room was clean, comfortable and spacious. The staff were friendly, helpful and tried to accommodate my needs.
The breakfast options were plenty, with warm eggs, sausage, bacon, biscuits & gravy, muffins, bagels, cereal, and much more. It was fantastic!
The only issue was that I needed a 7am shuttle to Washington Hospital for an interview, that I was told would be fine the previous night. The day of, there seemed to be no shuttle to get me to the hospital. Finally, one of the managers took me.
19 November 2013
Rated 3.0 out of 5.0 by Luc70 Issues with upgrade
Hotel is clean and the service is OK. Carl, who was at the reception at night was very friendly and upgraded my room.
Unfortunately this upgrade resulted in an upcharge in my account that could not be fixed by the person at the reception when I checked out.
So far it has not been solved.
While I was at the reception another guest was having issues with her billing, but this time related to parking.
18 November 2013
Rated 5.0 out of 5.0 by MariaML Great Stay...Great Service!
Clean, breakfast was yummy, central location, free shuttle to and from Washington General hospital. Staff was great. Definitely recommend
17 November 2013
Rated 4.0 out of 5.0 by KJurin Capital stay
We chose this hotel specifically because we had come to know that this chains of beds are really comfy and because of the shuttle service into city centre. Beds did not disappoint, but unfortunately the shuttle service was out of season so we had to get taxis instead. Not too much of a problem, just a bit annoying. We had a suite, which we had enjoyed in Petersburg, but this wasn't two separate rooms as that had been. Was not too much of a problem because we were only a couple, would have been annoying for a family. Nice room though, comfy and warm. Good breakfast, helpful staff at reception. Good pool, no problems with anything. Was a bit surprised that there was a tax on the parking charge, but all in all, for a stay so near to a Capitol cite, very good value
17 November 2013
Rated 2.0 out of 5.0 by Cooper007 Questionable location and thin walls
I'll preface this by saying IF I had a car in DC and IF I wasn't staying with two young kids I probably wouldn't mind this hotel. However, with those two caveats I can't recommend this hotel. It's a $10 cab ride to the nearest met station. The shuttle does not run frequently at all (I stayed in early November and the winter schedule was 2 trips daily, that's it#. The people in the room next to us started being loud at midnight and didn't go to sleep until 5am, and this is after we asked security to inform them we had young kids in our room and to keep it down at 2am. We were slated to stay here for 4 nights but after the first night I canceled the rest of our stay and we moved hotels.
Even if I had a car it's not in the best neighborhood. The hotel was relatively clean and the front desk staff were extremely helpful #Monique and Sean) but considering I could move to a much nicer location within walking distance of a metro station for about $10 or so more a night it didn't make sense to stay here.
14 November 2013
Rated 5.0 out of 5.0 by HIEFAN11 Excellent propety for the value
We stay at different IGH chai hotels often, both for work and personal trips to DC/MD /VA area.
This is the first time we stayed at the HIE property in Bladensburg, very close to DC centre on reward points for 4 nights.
We were surprised with the excellent condition of the hotel, corridors, rooms and above all very courteous staff at the reception desk in particular, including manager Randall.
We plan to stay again !
10 November 2013
Rated 5.0 out of 5.0 by Toojfroma Excellent Staff
Very modern, spacious, and comfortable rooms. Breakfast was well stocked and very clean. Staff was extremely nice and went out of their way to make sure I got to my meeting the next morning.
07 November 2013
Rated 5.0 out of 5.0 by tileguy48 Tileguy48
I stay at this property quite often and have not been disappointed . The staff is super nice and the facility is very clean.
03 November 2013
Rated 4.0 out of 5.0 by TexasGal50 Wonderful Staff
Truly enjoyed our stay at this hotel. The beds were super comfortable and the room was very nice. The staff is what really stands out at this hotel. They are very friendly and they go out of their way for you. Thank you!
31 October 2013
Rated 5.0 out of 5.0 by Laidbackluke Great location, convenient.
We stayed here for a concert event at Echostage. It was really convenient, only a 5 minute walk away. The room looked great and was really clean. The TVs were nice and AC/heat worked great. The pillows were perfect and were labeled "soft" and "firm." There were plenty of lights to change the atmosphere and the big window had a decent view showing some nice fall trees changing color.
It was a little expensive but my only complaint was the bed was pretty firm, I'm not used to beds that firm but it's good for your back. I would think that a Holiday Inn would have more comfortable mattresses but the overall experience was great.
**I did not try the breakfast.
30 October 2013
Rated 5.0 out of 5.0 by buckdoff people and service...
every single physical comfort was great; however, for me, my stay was enhanced by the people who work in your hotel. i almost did not want to go back home!
30 October 2013
Rated 5.0 out of 5.0 by tony6422129 great place to stay
The staff was great we spin the wheel and got free parking which help. We came down for a funeral and being a member of the rewards club the 2 pm late check out gave us time to come back to change after the funeral Thank you
23 October 2013
Rated 5.0 out of 5.0 by Earl10 Free shuttle good free breakfast good value.
Great value for good motel in Washington DC. Shuttle service to Union station makes travel easy.
20 October 2013
Rated 5.0 out of 5.0 by Suzi41 Clean and confortable
Stayed at this hotel for two consecutive weeks. Breakfast was good. The workout room is sufficient to maintain my routine. The room was spacious with a comfortable bed and a choice of firm and soft pillows. Everything is well maintained and cleaned daily. The staff is friendly and helpful.
The only downside is the location and a lack of nice restaurants, however a short drive of 3+ miles can put you in the middle of Chinatown, or at Union Station where restaurants abound.
I will absolutely stay there again when returning to Washington, DC either for business or personal stays.
15 October 2013
Rated 4.0 out of 5.0 by Progressive86 Good Customer Service Makes All the Difference
If you're looking for great customer service, this Holiday Inn has it. Additionally, my King Suite was very clean, spacey, and comfortable. The major drawback to this Holiday Inn location is the traffic that can be heard at night while sleeping.
13 October 2013
Rated 4.0 out of 5.0 by BFam Nice hotel, wonderful staff, great pool
A nice place to stay for a family. Our family of 4 had a wonderful time using the shuttle to get downtown and back, relaxing in the pool, and sleeping well in the comfortable suite. Only downside of our trip was some of the other hotel guests, however the hotel staff did their best to address the issue. We would definitely stay here again. Thanks for a great trip to D.C.
11 October 2013
Rated 5.0 out of 5.0 Grade "A" for a Wonderful Stay
This hotel was not close to the hub of tourist activities, so they offered a shuttle service to Union Station regularly. We loved our room with 2 TVs, microwave oven, bar fridge, dining table for 2 , a love seat, and a king size bed. Of course, they offered complimentary breakfast and free WIFI which are services my husband and I value very much. The room was clean and contemporary. We are sold on Holiday Inn Express for our next hotel booking!
07 October 2013
Rated 4.0 out of 5.0 by Ogboye Leisure
The hotel has every amenity one is require in such class hotel. I wonder some of your sister hotels in New York area do not have refrigerator and microwave in the rooms.
07 October 2013
Rated 3.0 out of 5.0 by Gumpi Poor receptionist and miscommunication
I have been visiting DC for business purpose and this was the third time that I stayed here. For the first time, the staff/receptionist was not fully aware of the corporate discounts and it took her long to confirm thereby making me wait at the desk. That experience was not good.
Second time there was a lady at the front desk and God knows what she was doing. She did not respond me immediately even though I was the only one there to check in. I couldn’t see any smile on her face throughout checking process.
Third time they thought that I am checking out one day before inspite of explicitly telling them that I will be checking out on so and so date. When I returned from work to enter my room, the door was locked and my card couldn’t be read. I rushed to the reception, and they apologized for their mistake. I was angry.
06 October 2013
Rated 5.0 out of 5.0 by fortin396 Confortable Room especially the the pillows
Great Customer Service right from the time i made the reservation to the time I checked out. Jose, who took my reservation, ask how she could make our stay more pleasant and I ask her to waive the $15.00 parking fee and she made sure that it happened. I checked in with my friend, we ask to spin the wheel and we allowed free snacks for the room. We checked in early, which was a great treat because it was his birthday without any problems. We ask for extra towels once we got to the room again no issues. We checked out at 12:00 Noon without housekeeping banging on the door. It was just a wonderful stay! Thank You
04 October 2013
Rated 3.0 out of 5.0 by maudley Slow check-in. Cleaning chemical odor in room.
Another guest was in the process of checking in when I arrived. There was also a client trying to buy soft drinks from the concession. The clerk appeared to be having difficulty processing payment for these items and so there was considerable delay.
When we entered our room there was a very strong odor of some type of what I would assume is a cleaning solution. I woke up several times during the night and again smelled that strong odor.
01 October 2013
Rated 5.0 out of 5.0 by asdh23 Great service and comfotable bed
Upon entering the hotel we were greeted immediately by a friendly smile and good morning. The room was clean and it was just an enjoyable stay. Oh and the complimentary breakfast was absolutely delicious.
30 September 2013