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Rated 4.2 out of 5 by 166 reviewers.
Rated 4.0 out of 5.0 by Leisure The hotel has every amenity one is require in such class hotel. I wonder some of your sister hotels in New York area do not have refrigerator and microwave in the rooms. 07 October 2013
Rated 3.0 out of 5.0 by Poor receptionist and miscommunication I have been visiting DC for business purpose and this was the third time that I stayed here. For the first time, the staff/receptionist was not fully aware of the corporate discounts and it took her long to confirm thereby making me wait at the desk. That experience was not good. Second time there was a lady at the front desk and God knows what she was doing. She did not respond me immediately even though I was the only one there to check in. I couldn’t see any smile on her face throughout checking process. Third time they thought that I am checking out one day before inspite of explicitly telling them that I will be checking out on so and so date. When I returned from work to enter my room, the door was locked and my card couldn’t be read. I rushed to the reception, and they apologized for their mistake. I was angry. 06 October 2013
Rated 5.0 out of 5.0 by Confortable Room especially the the pillows Great Customer Service right from the time i made the reservation to the time I checked out. Jose, who took my reservation, ask how she could make our stay more pleasant and I ask her to waive the $15.00 parking fee and she made sure that it happened. I checked in with my friend, we ask to spin the wheel and we allowed free snacks for the room. We checked in early, which was a great treat because it was his birthday without any problems. We ask for extra towels once we got to the room again no issues. We checked out at 12:00 Noon without housekeeping banging on the door. It was just a wonderful stay! Thank You Sincerely, Frank 04 October 2013
Rated 3.0 out of 5.0 by Slow check-in. Cleaning chemical odor in room. Another guest was in the process of checking in when I arrived. There was also a client trying to buy soft drinks from the concession. The clerk appeared to be having difficulty processing payment for these items and so there was considerable delay. When we entered our room there was a very strong odor of some type of what I would assume is a cleaning solution. I woke up several times during the night and again smelled that strong odor. 01 October 2013
Rated 5.0 out of 5.0 by Great service and comfotable bed Upon entering the hotel we were greeted immediately by a friendly smile and good morning. The room was clean and it was just an enjoyable stay. Oh and the complimentary breakfast was absolutely delicious. 30 September 2013
Rated 4.0 out of 5.0 by Good Choice! Very friendly staff... I was on a business trip and stayed for 2 nights. Didn't see much of the surrounding area as I was picked up, but I did see a few gas stations and KFC/Taco Bell, Checkers, 7 eleven across the street so no worries on finding something to eat late night. Breakfast is very nice and if im back in that area I would stay there again. 29 September 2013
Rated 3.0 out of 5.0 by nice but bad with parking It was good staying at this hotel but hated part was parking which they charge for each vehicle, next time i am defintley looking for hotel with free parking rather then this. breakfast was good so did the pool. rooms were at average. 28 September 2013
Rated 4.0 out of 5.0 by Great, but before you book... Be aware that the shuttle service times returning to the hotel from Union Station aren't really convenient, with only 2 scheduled and after 6 pm. Also, the hotel shuts off the parking lot entrance/exit to Bladensburg road after dark, so be aware that if you wish to drive into DC, you will have to drive almost a mile in the opposite direction on New York Ave to turn around and then drive into DC: A waste of gas, time, and convenience. Also, if I recall correctly, there are no left turns at the corner of Bladensburg road onto New York Avenue to go into DC either. Aside from these annoyances, the hotel & staff itself are very nice. It is a good place to stay. 19 September 2013
Rated 5.0 out of 5.0 by Can't Say enough about our great stay!! We stayed at HIE, DC from 9/03/13-9/06/13. THE KIDS ENJOYED THE HOTEL AS MUCH AS THE SITES WE VISITED!! We had a minor problem with our original room [myself and 2 kids] which i mentioned in passing to the front desk associate, and before I knew it, WE WERE UPGRADED TO A LUXURY SUITE AT NO CHARGE!! We had originally only expected to stay until 9/05 but there was so much to do, we added an extra day/night which was no problem with the staff. They were even able to give me the AAA discount rate I had got for on the 1st reservation. The Wi-Fi works great, the complimentary breakfast buffet had numerous selections with slightly different offerings each day...also, the dining staff were very attentive and kept the area neat as a pin. The pool and hot-tub were relaxing and we were happy to discover it was open until 11PM so we could relax after long days of walking around the city. Front Desk Associates were VERY knowlegeable about the workings of DC, one even tracked me down in the parking lot to provide an easier route than another Associate had just given me! My one wish was that the shuttle made trips to the attractions; being from out of town, I was not familiar with the "Metro" and the map appeared a little overwhelming. Oh, one more thing, we late risers REALLY appreciated the 12-noon check out!! 13 September 2013
Rated 5.0 out of 5.0 by Great Staff = Great stay We arrived after the shuttle had left for the station but were taken back into town to see the sun go down on capitol hill, magic. The staff were helpful at every turn and the hotel was as neat as a pin. Thank you for making our stay enjoyable. 12 September 2013
Rated 5.0 out of 5.0 by Excellent front desk staff. My son and I thoroughly enjoyed our stay at your facility. The reception staff provided excellent service and were very accommodating. This included the shuttle drivers and service. It would be helpful if the shuttle service was extended a couple of times during the afternoon time frames. Thank you! 09 September 2013
Rated 5.0 out of 5.0 by Gave us exactly what we adked for....excellent service We used three hotel chains. Holiday Inn was by far the best. On top of my list for future hotel stays. Each hotel was consistently the same in all aspects. Well done staff. 07 September 2013
Rated 3.0 out of 5.0 by Nice business hotel Overall I had a nice stay for 1 night only. As a Platinum member I had to spin a wheel to get my welcome gift, a bit unusual but OK. I did miss the normal free parking and I think 15$ for a parking spot without any surveillance is overrated. But will come back again 06 September 2013
Rated 5.0 out of 5.0 by Dave 48 The hotel is always very clean and the staff are wonderful! The evening reception meals were great! Having shuttle service was very helpful 02 September 2013
Rated 5.0 out of 5.0 by Wonderful staff and amenities I can't say enough about the professionalism and courteousness of each and every staff member. Also, though the location is a distance from the heart of D. C.. The available free shuttle service to and from Union Station more than made up for it. Thank- you Job well done 01 September 2013
Rated 5.0 out of 5.0 by Excellent place to stay We found the hotel extremely clean (this is very important to us). They put on a great dinner and amazing breakfast, and the lady looking after this area is right there to ensure you have everything you need. She was very friendly and helpful and made us feel like family. The front desk people including the Manager are efficient and friendly. They helped us organize our plans to see the sites of Washington and we are very greatful for their help. It allowed us to see everything in the day and a half we had to do it in. The Manager went so far as to offer us water for our long trip home,, ensuring we had everything we needed and knew how to get to the highway. 30 August 2013
Rated 4.0 out of 5.0 by Great for on the go! I always stay at this hotel when in DC, it was a little busy this time. More than the normal traffic. 29 August 2013
Rated 5.0 out of 5.0 by Happy with my Great DC Hotel Choice Top Finishes, Spacious Rooms, Clean, Clean, Clean..... Nicest Holiday Inn Express I have ever stayed in. Convenient to DCA Airport... and All DC Attractions - Convenience and comfort are Important to me... this Hotel has both. Staff is "over the top" friendly... I felt appreciated as a customer.. how refreshing.... Only downside; I wish they had healthier breakfast options... I broke down and gave in to those evilly delicious cinnamon rolls!!! Hats off to this Holiday Inn.... 28 August 2013
Rated 5.0 out of 5.0 by Incredible Value! I haven't been this happy with an overall hotel experience in a long time! The value for the money was incredible. The price compared to other hotels around DC is almost too good to be true. But it is! The room was large, clean and comfortable with a refrigerator and microwave. A good, hot breakfast is included in the price... as well as dinner Monday - Friday! The staff was very friendly and helpful - even went out of their way. There is a complimentary shuttle to a couple locations downtown (Union station near downtown is the most popular) and the morning and evening. Among the many positives, the only down side is that the hotel is not located in a great area. It's a few miles from downtown and it's in a rather depressed area. There are a few fast food restaurants very close. However, it doesn't matter at all with the shuttle and dinner included!! I highly recommend this hotel!!!! 27 August 2013
Rated 5.0 out of 5.0 by Great Stay Check in smooth and fast, slept like a baby, I would recommend to anyone 24 August 2013
Rated 3.0 out of 5.0 by 2 out of 3 Ain't Bad My mom and 2 sisters recently spent 3 nights at this HIE in DC. We were delighted with the hotel's atmosphere and the way it was set up. Our room was beautiful and had plenty of room for the 4 of us. Our first 2 nights were very nice and we slept great. However, we left DC quite tired because of our final night. There were about 3 rooms of young adults in the rooms directly beside us and across from us. Their doors slammed into the early hours of the next day. One sister called the front desk to express her concerns. Someone came up and told the people that if they had to be talked to again, they would be asked to leave. It quieted down for about a half hour and then started all over again. They would go outside the end of the hallway (where we were) to go to a neighboring gas station and as we looked out the window, they gave us looks and gestures.....We called a second time. Someone came again. It didn't help at all. The noise went on until the early hours of the next day. When I approached the desk in the morning, they asked if I had called and complained. I said yes, and they said sorry. There was no offer of any compensation. I was using reward points for my trip. It would have been nice if they had possibly offered points for my bad night. Also, the whirlpool/pool room was cold and the whirlpool didn't work. They suggested we use a hotel next door. Breakfast was awesome and the complimentary dinners were good too. 21 August 2013
Rated 5.0 out of 5.0 by Great Hotel Newer hotel and very accessible to the DC sites using their shuttle service. Front desk Staff very courteous and accommodating. Rooms are clean and sanitary with new or newer features. Off site dining options are limited unless you drive and use GPS. Only problems I experienced were: 1) no trays available during breakfast hours despite sign stating such; and 2) shuttle return service from Union Station was hard to locate - place a sign on the vehicle. 20 August 2013
Rated 2.0 out of 5.0 by Free shuttle service was the worst!! Shuttle service was horrible for pickup. They don't have their name on the bus. The 6pm bus never showed left us stranded so we had to take a taxi back. The receptionist that evening "Tammy" didn't seem to worried or concerned regarding the problem. They never offered to pay for our taxi. We were told a bus was on the way to pick us up at 635pm, when we returned to the hotel from the taxi ride the shuttle bus was just leaving their parking lot, which was just about 7pm. The only good was their breakfast was great and the room was nice. 11 August 2013
Rated 5.0 out of 5.0 by Wonderful Hotel Hi everyone I here is my review of the holiday inn express. Room and Comfort- I stayed at a room with two beds. It had a fridge microwave Tv and all the great items to flourish the room. It was spotless and comfortable. Firm and soft pillows on the bed. Breakfast- The food tasted great. Choices include bacon, pancakes from a pancake making machine, Juice, milk, cinnamon rolls and more. I liked the workers offering to throw my plate away when I was finished. Tv in breakfast room as well. I do wish they had hash Browns. Staff and Service- Excellent. The staff kept the Hotel in tip top shape very clean kind people. Knowledgeable in service. Swimming pool area/ whirlpool were clean and tidy. Value- The value is wonderful. New flat screen Tv's in the room coffee maker for coffee fans. Shuttle Bus takes guests to union station and the convention center for free. I was able to relax peacefully while having fun. I recommend awesome Hotel. 03 August 2013
Rated 5.0 out of 5.0 by davejpp the staff are all wonderful and the rooms are super clean. the complimentary evening meals are very good ! great value ! 31 July 2013
Rated 4.0 out of 5.0 by great last minute booking... when DC central was booked Wow... Excellent staff! Big room, nice shuttle service 31 July 2013
Rated 5.0 out of 5.0 by Friendly staff and a surprise bonus We had an enjoyable time at Holiday Inn Express Washington, DC NE. Your staff was very friendly and helpful. We liked the wheel in which we earned 1000 points. The surprise bonus was the free buffet dinner offered. It was great to arrive shortly before 6:00 and not to have to go out again for dinner. It also saved us money and hassle to have a free shuttle ride to and from Grand Central Station. We also appreciated the indoor pool, mini store, and laundry facility. It would have been preferable if you had more tables and chairs for the meals. Also, we would have liked to have more options for returning by shuttle to the hotel than just the 6 and 9. 30 July 2013
Rated 1.0 out of 5.0 by Rooms were good Rooms were good, but overall, we were unhappy with our stay. Weren't able to use the pool one night because they closed it for a private group. Was promised supper another night, but the food was all gone 45 minutes before it was suppose to conclude. No clocks in room. Shuttle never picked us up at Union Station on time any of the 4 nights we were there. Suppose to be there at 6:15. Never got in shuttle bus before 6:45. You sign up for shuttle bus back to the hotel, yet they let on anyone on whether they sign up or not, making the shuttle overcrowded, leaving my family and me without a seat... But they allowed us to stand. Big deal. All of our concerns were expressed to the staff, but we received only "I'm sorry." As far as the closed pool, we were told we could go to a hotel close by and use their pool. My first stay at a Holiday Inn Express and overall, not satisfied, and not sure I'd stay in a Holiday Inn express again. 28 July 2013
Rated 4.0 out of 5.0 by great service from staff, helped me in medical emergency The hotel was clean and the staff very accomodating. I needed to go to the emergency room. They took me and picked me up and even waited while I got a prescription filled! made a bad situation MUCH better. managers were attentive to our group's needs. Clean rooms and hallways. really great to have fridge, microwave and coffee maker in the room. Free transportation to Union Station very helpful. I was able to get super shuttle service from there to Regan airport with no problem (made internet reservation) 26 July 2013
Rated 5.0 out of 5.0 by More than expected We could not have been more pleased with our stay. Staff and management go out of their way to provide friendly service. Room VERY comfortable. The shuttle service was invaluable. This has to be one of the best values in D.C. 25 July 2013
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