Rated 4.2 out of 5 by 202
Rated 5.0 out of 5.0 Outstanding staff
Thomas' service in the breakfast room was wonderful. He consistently went out of his way to make sure that we had everything we needed. The other staff in the breakfast room were very good as well.
Monique checked us in and checked us out. She helped us out on the day before we checked out with getting our boarding passes. We really appreciated the help. When we checked in, she and the other person at the desk both welcomed us.
We also encountered 2 assistant mangers or managers. Toni made sure our bill was accurate which we appreciated. The other person, a gentleman, went out of his way when we checked out to thank us.
19 December 2014
Rated 5.0 out of 5.0 by mike1891 Comfortable bed and great service.
had nothing bad to say about our stay it was clean and the staff was very helpful
18 December 2014
Rated 5.0 out of 5.0 by Islandsista Spirit of Aloha in DC
I have been a guest at the Holiday Inn Express since Sunday, November 9th, 2014. After a 14 hour flight from Hawaii where everyone is so kind with the spirit of Aloha, I didn’t expect the same treatment in DC.
To my amazement EVERYONE without exception, has been exceptional. The reason for my visit to the area was the sudden illness and hospitalization of my sister. Throughout the days as her health declined the staff went out of their way to make sure I got back and forth to Washington Hospital Center and they expressed their genuine concern as I came and went. They let me know that they were praying for her and for me.
When you don’t know anyone in town the smallest kindnesses means more than I can articulate. On November 18th my sister passed away and the next day as the staff usually do, they asked after her condition and were truly saddened to hear that she had lost her battle.
From the complimentary shuttle rides, to the wonderful staff that prepare and set up the delicious free breakfast buffet (bacon on Tuesday), to housekeeping who keep the hotel clean and the front desk staff who extended a hundred little courtesies with a smile, and last but not least the shuttle drivers who seem like family to me now. I want to say a heartfelt thank you on behalf of my late sister and my entire family. I could not have been there for her, if you had not prepared a place so warm and inviting for me. The staff of the Holiday Inn Express at 1917 Bladensburg Rd, NE made what was a very stressful and isolating event tolerable. It’s not only what you do, it’s how you do it.
When I finally checked out on November 26th I could not say a personal farewell to everyone as a big storm was approaching and I had to get on the road so let me tell you now in Hawaiian.
Mahalo and A Hui Hou (thank you until we meet again)
09 December 2014