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Rated 4.7 out of 5 by 454 reviewers.
Rated 5.0 out of 5.0 by Spacious suite Our "cousins" get together was well worth doing in the St. Jacob's area. The shopping experience was abundant. The Holiday Inn Express was nearby with spacious rooms, digital warm/cool options, a large flat screen TV, kitchen area with sink, fridge, drawers & counter space. The bathroom was large with lots of space for shelving our cosmetic bags and hair supplies. All three of us had separate beds and we enjoyed sitting on the stuffed chair and couch rather than on the edge of a bed. The breakfast options were many: eggs, toast, yogurt, juices, muffins, coffee, tea and best of all a pancake machine. It certainly gave us a good start to the day. Everyone at the front desk were cordial and helpful.We learned that next time we can get discounted tickets to the live theatre shows in the area, through Holiday Inn Express. We plan on returning. October 8, 2015
Rated 5.0 out of 5.0 by Truly A Place to Rest with Comfort I have stayed in many hotels, but your's stand exceptionally the best in services. It is an excellent place of comfort. It was certainly a place of relaxation to us. The staff were very friendly, caring and extremely polite and courteous. The hotel is situated in a beautiful spot in Waterloo. Cleanliness was exceptionally superb. The only place for more improvement is the breakfast variety. Thank you management and staff for your excellent services. It takes a team to make a hotel a better place. Good job! Keep it up!! October 8, 2015
Rated 5.0 out of 5.0 by Friendly Staff, comfortable rooms Very friendly staff, always willing to answer questions and give advice for trips. The rooms were very comfortable and clean. Good situation to start excursions. October 8, 2015
Rated 5.0 out of 5.0 by Location - location! We've stayed in this new hotel a couple of times now and always a great experience. The first time was a motorcycle ride with my family and the second as a girls getaway weekend. The location couldn't be better as it's across the road from the outlet mall and kitty corner to the market. Downtown St.Jacobs is only 3km away as well. There's a great family restaurant right next door to the hotel called Jack's and go hungry as lots of bang for your buck! Breakfast in the morning at the hotel offers a great variety of hot / cold items. The friendliness of the staff and cleanliness of the hotel will have me returning again in no time and I've already recommended this hotel to others. October 7, 2015
Rated 5.0 out of 5.0 by Nice new hotel We had a very comfortable stay. The hotel is new and smells new, no lingering tobacco smells. The hot breakfast adds great value, and we were also able to bring our lunch into the breakfast area. We enjoyed the pool, all by ourselves for some reason. Lots to do, with the market and outlet mall just across the street. Staff was very professional. October 7, 2015
Rated 5.0 out of 5.0 by Our Stay Hotel is new and very clean. Breakfast was very good, parking was in great supply, room was very nice and overall experience was very rewarding. Keep up the good job. October 6, 2015
Rated 5.0 out of 5.0 by Comfortable overnight stay My stay at the Holiday Inn Express Waterloo - St. Jacobs Area was a very enjoyable experience, comfortable rooms and nice amenities. The pool and fitness center were a highlight. October 5, 2015
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