Rated 4.2 out of 5 by 236
Rated 2.0 out of 5.0 by Heidi62 Not up to the usual IHG standard
The outside of the hotel put me off immediately. I did not feel safe getting from my car to the reception area as the car park is at the back of the hotel next to a pathway leading to the train station and close to a pub. there were some people hanging about, clearly taking advantage of the dimly lit area. the outside of the hotel reception was dirty with cigarette buts and food scattered around, plus there was a horrible rotting food smell. The receptionist was surly and rude and did not acknowledge my gold status at check in. The room itself was comfortable and clean. However it takes about 10 minutes to get the tv to a tune into a tv channel as you have to navigate through a menu peppered with advertisenebts for the hotel. I just want to be able to turn the tv on and watch, especially after a long journey. I stay at Holiday Inn's all the time and this one just didn't come up to the usual high standards of IHG.
28 July 2014
Rated 5.0 out of 5.0 by Stebbs08 Enjoyable stay
Would just like to say a Big thank-you to all the staff,
We had an enjoyable stay, excellent value for money,
Breakfast was fab, room was lovely, bed was sooooo comfortable,
Excellent staff & service again thank-you for a lovely stay x
23 July 2014
Rated 5.0 out of 5.0 by Weasleys19 Excellent all round
Very high standards of service, cleanliness, comfort. Staff approachable, helpful and friendly. This hotel is perfect if you are planning a trip to the Harry Potter Studio Tour as the bus goes from just round the corner. Also walking distance from lovely large shopping area :) Quality of this excellent value hotel enhanced our stay. Don't hesitate to book.
15 July 2014