Rated 4.1 out of 5 by 56
Rated 2.0 out of 5.0 by ADCBuzz hotel no sleep
Upon initial check the front desk gave me a room with no bed and then I was given a room one floor below it. Needless to say it was above HVAC unit and all it did was squeak and whine all night long. The overall experience was OK but the room they initially gave me was being worked on and all they did was stomp around.
29 November 2013
Rated 5.0 out of 5.0 by Monique39 VERY NICE PLACE
Came for my sons navy graduation and we had a great time. Room was very clean and comfortable. Also very spacious rooms. Pool was nice but hot tub didn't work. Front desk lady gave us a coupon for 20% off at Stevens Steak House. This place is a must the most incredible steak I have ever had. Thanks to the staff for making everyone feel very welcome.
26 November 2013
Rated 5.0 out of 5.0 by GreatRob8388 Clean hotel!
The rooms are allways clean and inviting. This is my third trip to Waukegan and my third stay at the Holiday Inn. I have nothing bad to say and I will stay here again when im back in town.
18 November 2013
Rated 2.0 out of 5.0 by Cind54 Paper thin walls
The noise starts very early. You can hear walking, water running, people talking and there was a clanging noise out side the window all 4 nights we were there. There was a connecting door in our room and we could hear the people in the next room like they were right there with us. So, VERY noisy hotel.
01 November 2013
Rated 3.0 out of 5.0 by Rick112227 Not Good
We got into our non smoking room to smell the smell of stale cigarette smoke in the hall and bathroom.The bed was uncomfortable and my wife and I kept rolling to the middle of the KING size bed.You could hear kids running in the hall at 1 a.m.The breakfast line was long why,because they had no food out no seating for anyone only a few tables.Although when we left we did speak with the lady at the front desk and she gave us 30% off.We were pleased with that but I would not stay nor recommend this hotel.I also forgot the hot tub did not work in the pool area also,which is the reason we stayed at this hotel in the first place.
29 October 2013
Rated 4.0 out of 5.0 by douger house computer & snack machine
The computer room was private But the internet was almost useless. kept erroring out for unresponsive and was extremely slow & frustrating.
The snack machines were sparce. I had to go to one floor for drinks then another floor for snacks.
Overall it's a nice hotel & I would stay again
27 October 2013
Rated 4.0 out of 5.0 by Soakingwet1 Towel shortage
This was my first time at this hotel. The hotel location is very good with many restraunts in the immediate vicinity. My room was nicely furnished and comfortable. My only issue was that after my shower I found that there wasn't one towel to dry off with, so I had to use hand towels. I reported this to the front desk and they said that they had similar complaints that day. Over all I enjoyed my stay and would stay here again.
21 October 2013
Rated 5.0 out of 5.0 by Monkey17 Excellent Customer Service
I like Holiday Inn Express overall. The thing I appreciated the most about the Holiday Inn Express in Waukegan was the customer service. There was nothing special I needed, but the staff was so nice all the time. I appreciate that when I travel. Thanks!
13 October 2013