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Rated 4.4 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by excellent service We had no idea what to expect at the graduation. The staff recommended shuttle. That was very helpful. It is very congested in that area. It saved us a lot of time. The shuttle driver was very nice and we called him for our return trip. We were also warned that the building would be cold (and it was). That was appreciated. Breakfast was ready earlier than usual for us - again greatly appreciated. They also had a nice snack ready on our return but we had already made other plans, so we did not take advantage of that. 04 March 2015
Rated 5.0 out of 5.0 by Terrific visit. No complaints - all was handled very professionally. Clean, comfortable, quiet. We will be back! 25 February 2015
Rated 5.0 out of 5.0 by Courteous and Helpful Staff Upon arrival we were advised that a suite was not available as booked. The staff made arrangements of an adjoining room at no charge without request. We decided to stay again at the hotel due to the excellent staff and cleanliness of the grounds which we experienced prior. We were not sorry. Keith at the front desk was very helpful as in our previous stay. If we visit Waukegan again we plan on staying again! 19 February 2015
Rated 1.0 out of 5.0 by Cold jacuzzi and pool The pool is very cold might as well be outside and the jacuzzi is cold as well with jets that don't even work!!! Don't stay here if u want a nice pool and relaxing hot jacuzzi stay at Holiday Inn Gurnee IL 18 February 2015
Rated 5.0 out of 5.0 by great lakes PTO Nice friendly staff, clean rooms, quit. what more can you ask for. Can't wait to go back. 10 February 2015
Rated 5.0 out of 5.0 by Great Service I booked a room with Holiday Inn Express at the last minute due to a unexpected encounter with a hotel I reserved in advanced before my flight. The staff was very understanding and concerned about my situation, and booked a room for me with right on the spot! I like how they handled booking a room for me, even though it was not in advanced. The room was very nice, organized, clean, and comfortable. Also, the breakfast served in the morning was very tasty! I enjoyed my stay at with Holiday Inn Express. 10 February 2015
Rated 4.0 out of 5.0 by Typical expectations for HIE I found this property to be typically just like every other HIE that we've used in the past 20 years. The cleanliness is always fantastic, the staff always very friendly and helpful. The only exception to this HIE from other ones is the room size. This HIE room was larger than others we have stayed in. Thank you HIE for the extra room size. The only complaint was the amount of time it took the breakfast people to refill the scrambled egg tray. 09 February 2015
Rated 3.0 out of 5.0 by ok They had trouble handling loud guests. They asked me to move to another room. 09 February 2015
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