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Rated 4.4 out of 5 by 123 reviewers.
Rated 3.0 out of 5.0 by Housekeeping needs improvement The hotel and breakfast was fine. But the housekeeping conditions were below average. 13 December 2014
Rated 5.0 out of 5.0 by Comfortable, Clean and Functional Facility feels new and covers all basic needs - exercise, leisure, comfortable rooms. Only suggestion is that it was rather full when there and pool area could have been kept more tidy. 11 December 2014
Rated 5.0 out of 5.0 by Just right for business travel Very comfortable room, clean, well appointed. Good internet. Great breakfast. Ample parking. Close to both business location and shopping, restaurants. Staff was helpful and pleasant. 09 December 2014
Rated 5.0 out of 5.0 by PS3 wireless issues Overall great just fyi if hooking up a PS3 it's very difficult to contact provider and find someone who will fix the issue for you. 04 December 2014
Rated 5.0 out of 5.0 by Class act Class management and staff along with a very restful hotel for business and pleasure. 01 December 2014
Rated 5.0 out of 5.0 by Conveniently located, clean hotel Whenever we visit the Webster/Rochester area, we stay at this Holiday Inn Express. It is conveniently located right off 104 with an indoor swimming pool and is clean and has friendly staff and free breakfast. The beds are comfortable and the bathrooms are clean. Wouldn't consider staying anywhere else for our yearly visit. 22 November 2014
Rated 2.0 out of 5.0 by Avoid Staff was very young and inexperienced. Were incapable of correcting the errors on the bill. Breakfast was unavailable in the morning. Hotel had children racing up and down the corridors for over an hour after 10pm. Waited over 10 minutes for morning checkout staff to try to figure out how to correct the bill. Very unpleasant attitude of staff - they appeared "put out" that I would wish a correct bill in my hands when I checked out - kept trying to tell me they would "email" it to me later in the day. 20 November 2014
Rated 5.0 out of 5.0 by Very Accomodating I stay at this hotel 3 times per year with a group. It is always clean, efficiently run and the staff is very helpful and friendly. 11 November 2014
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