Rated 3.5 out of 5 by 119
Rated 1.0 out of 5.0 by TalkinTX This one needs updating and repairs
While we were extremely thankful to get a room July 4th weekend for an unexpected stop, I would not return to this HIE until it has been updated and repaired. The carpet in the room was so dirty that I had to literally use a wash cloth AFTER my 5 yr granddaughter got in bed to clean her feet. She slept on the pull-out sofa that had crumbs and wrappers under the cushions. The ceiling in the bathroom had major water damage presumably from the floor above. Breakfast was virtually non-existent. We arrived for breakfast at 8:30am to find ALL trash cans filled and with trash piled on tops and beside them. The counters were full of trash. There was no milk, yogurt, cinnamon rolls, fresh fruit, breads or pancake makings. There was little dry cereal. Thankfully there were some oatmeal packets left. There was one breakfast center worker and she simply could not keep up with the sold out house. Our overall impression was yuck. One would think with the headquarters of Duck Commander just down the road as a major tourist draw, the hotel would take more pride in itself.
22 July 2014
Rated 2.0 out of 5.0 by visitor12344321a Lack of attention to basics
This property appears to be going downhill. Our meeting room wasn't set up and the trash wasn't removed after day 1. My room was not cleaned on Day 2. Some of the front desk staff was sloppy and only minimally friendly. It looks like the site isn't managed well. Also, though I called ahead, my rewards number wasn't on my record.
21 July 2014
Rated 5.0 out of 5.0 by Jimmy201 Excellent Service
The staff was friendly and helpful. Check in and check out were easy. The room was clean and there were plenty of towels. We arrived late from a long day of travel and were exhaused. The kids really enjoyed their stay as well. It was a restful night and we were ready for an early breakfast before hitting the road again.
21 July 2014
Rated 2.0 out of 5.0 by banditmwp If you have to
I'd recommend this hotel if you are traveling and must stop, but otherwise, I'd find something else.
My room was clean, but had a dampness that I couldn't put my finger on, like it was above the pool (it wasn't), or the shower had been running. The a/c didn't work properly, either.
Breakfast was not a pleasant experience. Coffee area appeared to have not been cleaned since opening, all the food that was supposed to be hot was cold (if it was there at all), the milk was lukewarm, and the fruit was bruised and borderline overripe.
Mind you, these weren't one time experiences, everything I posted here was repeated daily for the four nights of my stay.
13 July 2014
Rated 1.0 out of 5.0 by Stolen Poor Service
poor customer service. Management was slacking. The conference room was not prepared and was not cleaned before I had to set the room up myself. Everytime I asked someone for something they seemed to be upset that I asked.
I have stayed there many times over the past 4 years and it had been several months since my last visit and I was very much let down by this encounter.
10 July 2014
Rated 1.0 out of 5.0 by TigerWS Sleeping room was comfortable
Hotel needs to be updated (new carpet and better working equipment.
08 July 2014
Rated 5.0 out of 5.0 by jmarzg Geiger visit
Everything was great except for the humidity in the room- smelled "wet."
07 July 2014
Rated 2.0 out of 5.0 by JBP24 Room smelled of mildew and smoke, breakfast poor food/selection
Arrived late was too tired to bother with complaining and moving to a new room. Room smelled terrible. Breakfast had little choice and the food offered was poor quality. Waffle maker did not work. Brought these issues to the attention of the staff at checkout. Was told that the cleaning staff would be informed but no other actions were taken.
04 July 2014