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Rated 4.3 out of 5 by 208 reviewers.
Rated 4.0 out of 5.0 by Excellent Stay for Extended Family Attending Wedding We booked a block of rooms well in advance for a wedding being held in Whitby, with many out of town guests requiring rooms. HI handed this exceptionally well - we were very impressed. Rooms were booked under the wedding "name" and then it was easy for anyone to phone to reserve specifically inside that block of rooms. Very efficient and to my knowledge, worked well for everyone. Room we stayed in was clean, comfortable, with a decent sized bathroom. Breakfast was a nice bonus, and in fact one of the key reasons for choosing this hotel. Location was perfect for getting on and off the 401 and heading through Whitby to the venue for the wedding. Would NOT hesitate to recommend, or to stay here again. Breakfast area was a sufficient size to accommodate the breakfast crowd ... well stocked with food, plenty of seating. October 8, 2015
Rated 5.0 out of 5.0 by Didn't need a Grand Entrance A break away for two nights with my friend from our families for a woman's conference was further enhanced by our stay at the Holiday Inn Express in Whitby. We commented on the clean hallways. We enjoyed the spacious room and comfy chairs, the clean large bathroom, the lovely view, comfy beds and pillows- usually only found in expensive hotels. The staff was friendly and efficient, the complimentary coffee, and tea at anytime in the lobby, and the complimentary hot breakfast that hosted lots of variety saved us time and money. The entrance to the hotel is simple, clean and efficient, no big bells or whistles. After our two very enjoyable days, we realized we didn't need a "grand entrance". October 8, 2015
Rated 4.0 out of 5.0 by check out why we had to check out at 11? too early should be compensated for that October 7, 2015
Rated 5.0 out of 5.0 by Poor mattress and pillows The mattresses were very soft, and well worn, with no support. Upon arrival, the look of the pillow cases made me wonder if they were clean and fresh - they were wrinkled as if they had been used before. The pillows themselves were lumpy and old - way too soft and uncomfortable. It was unfortunate to have these issues from such a great hotel - mattresses and pillows definitely need to be updated and upgraded.. October 6, 2015
Rated 5.0 out of 5.0 by Very Comfortable....relaxing Staff were was clean and quiet. Bed was comfortable with excellent pillows. The only negative would be that the room needed more colour. September 28, 2015
Rated 1.0 out of 5.0 by Disgusting bathroom Bathroom was disgusting. Had not been cleaned. I had been traveling for 12 hours and didn't feel like complaining - just wanted to go to bed. When I brought it to the attention of the front desk when I was checking out they gave me a $60 discount which I found acceptable, if not great. September 17, 2015
Rated 5.0 out of 5.0 by Friendly Quality Service Stayed at the Holidy Inn Express for a family wedding - it was a pleasant experience. Clean environment. Friendly service from all staff. Comfortable bedding, room temperature, and atmosphere. Was a great stay. September 14, 2015
Rated 5.0 out of 5.0 by Super service and very clean, comfortable guetroom. Staff at front desk were exceptional. We were attending a wedding and the early check-in allowed us to shower and change without rushing. One of the cleanest rooms we have encountered in our travels. Bed and pillows very comfortable. I would stay at this hotel again and recommend it highly. September 8, 2015
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