Rated 4.1 out of 5 by 45
Rated 5.0 out of 5.0 by HumiliatedPlatinummember Nice and Quite
Front desk attendant was very polite and efficient
The Elevator had a terrible smell
22 February 2014
Rated 3.0 out of 5.0 by RoadWarrior76 Week Business Stay - Unreliable Internet
Stayed a week for business travel. Both front desk and housekeeping staff that I interacted with were extremely friendly, personable, and provided excellent customer service. I would actually have to say one of the BEST I have stayed at for staff. I was recognized for my Platinum Elite status, which I always feel is extremely important due to the amount of time I stay at HI Express Hotels. Breakfast the first day was excellent, fresh, and had a FULL selection of hot items, after that is was standard HI Express, either/or as far as their hot items (Bacon or Sausage, Eggs or ...) But it was good, clean breakfast area and excellent customer service from all staff. Room was clean, updated, and spacious.
My only complaint would be internet service. Being from the US and on business, working remotely and my IP phone app relied on not necessarily fast, but at least stable/reliable internet service. Service was spotty at best. I had an ok wireless signal in my room and at times it was doable, but other times I could not even bring up a web page let alone make a IP or Skype call over it. There was what looked like a wired connection in the room connected to their TV system but it didn't seem to be on or connected. I have always felt HI Express was geared toward and perfect for the traveling business professional but I would trade the free breakfast for a solid internet connection any day.
Great hotel and staff, but it was a let down for what I feel is basic for the business man.... Internet and connectivity. So even though it was a great hotel and staff, I have to give only 3 stars due to the internet problems.
15 February 2014
Rated 1.0 out of 5.0 by arlingtonmass room not clean/noisy AC
Have stayed at this location previously without incident, but this time was quite disappointed. The room when we enetered was not completely cleaned, an open key envelop still near the tv, and a mostly used roll of toilet paper that had been re-rolled was waiting for us on the bathroom vanity. The A/C unit made strange whistling sounds all night which greatly reduced the quality of our sleep. I would definitely think twice about this hotel from now on.
03 February 2014
Rated 4.0 out of 5.0 by ADFjr consistent
I stay at this hotel about once a month, and they are consistent with the service and quality delivered. Nothing special, really. Surely they benefit from my participation in the rewards program.
02 February 2014
Rated 5.0 out of 5.0 by Buddy15 Nice hotel and friendly staff
Friendly and helpful staff. Room was very comfortable.
Breakfast was everything that you needed.
Overall great stay.
27 January 2014
Rated 5.0 out of 5.0 by RPG1 Holiday Inn Whitby
StonCor is a major contributor to the HI in Whitby. I believe we are one of the largest accounts and I stay their regularly as a platinum elite guest. The staff treats us like royalty. Nancy, who I believe is the Assistant Manager is doing a fantastic job for us! A major reason why we will continue to support this hotel and not look elsewhere.
12 January 2014
Rated 5.0 out of 5.0 by Midnitetwins Great for families
We have twins so we always upgrade to a suite so they can go to sleep in the 2 cribs in the main room and my husband and I relax in the other room until we are ready for bed. The staff at the front desk and breakfast is great.
My only complaint is there is only 1 high chair so breakfast is very challenging for 2 active 16 month olds.
02 January 2014
Rated 5.0 out of 5.0 by NJD20 Hockey Tournament
My sons hockey team needed a hotel over the Xmas holidays in Whitby. I spoke to the manager April and she set everything up for us. restaurant recommendations, directions and more.
From Check in to Check out they were perfect!!!!!
I highly recommend this hotel!!!!
01 January 2014