Rated 4.0 out of 5 by 32
Rated 1.0 out of 5.0 by trailhogg Hotel Gouges Hockey Teams - Charged a $60 early Checkout Fee!
Recently our team booked 17 rooms for three nights and we tried to cancel the third night 24 hours in advance but were all billed a $60 early checkout fee. Hotel was a 2 star at a 4 star price. We will be advising all of our teams and there are 19 of them to not stay at this hotel and will be passing the message along to other teams in both the hockey, lacrosse and soccer circles as we have kids playing in all of those sports. Disappointing to say the least!
03 December 2013
Rated 5.0 out of 5.0 by CJB13 2 Night Stay with Swim Club
Excellent welcoming staff who went the 'extra mile'. It's the simple things that make a stay enjoyable but these simple things are often overlooked by some hotels; a welcoming arrival with people who are actually interested in your stay there.
The Holiday Inn Express Whitby was fantastic in providing this, the arrival clerk, knowing we were there for a swim meet had actually taken the time to 'Google' the location of the swim meet and print out maps of how to get there - brilliant.
Very relaxing environment, clean, and the service was impecable.
The Only criteria I have marked as Average is the Breakfast - quite cramped area and the variety lacked a little - but I am very grumpy about my breakfast and like my Eggs on Toast !
Would definately use again...
07 November 2013
Rated 3.0 out of 5.0 by Ladyship Poor rating on wheel chair accesibility
I accompanied my 88 year old mother and my sister to a wedding in Whitby, and because of the availability of a wheel chair accessible room, we reserved and stayed 3 nights at the HI Express. Both are in wheel chairs - my sister since birth and my mother in recent years. I reserved thru central reservations - which refused to give me the group rate arranged for guests to the wedding. I made my reservation and then emailed head office. A lovely woman called me from the hotel to confirm that we would be given the group rate and to apologize for how it had been handled.
We arrived to discover that the room could barely accomodate one wheelchair,let alone 2. I moved one bed over by 2 or 3 inches to place a bedside commode next to it only to discover that the maid did not vacuum under the beds. The furniture along the wall facing the beds had drawer and cupboard door handles that protruded about 3 inches, thereby reducing the already inadequate passage space. There was a small square table and 2 chairs - but no space for a wheel chair bound person to use the table.
In the bathroom, there was space for a wheel chair to get under the counter in front of the sink, but the sink was set back and this prevented my sister from using it independently - which is the purpose of an accessible/adapted room. There was a bar on one side of the toilet to assist in transfering, but it was set so far back, and so low, that neither of my travelling companions was able to transfer without support from me. The bar was only on one side of the toilet - and often people need one on each side , or a particular side. There was a bath seat but it was in 3 separate pieces on the floor under the sink - impossible for a disabled person to construct on their own.
There are heavy doors from the reception area to the hallway and another heavy door to the section where our room was. All were to heavy for someone in a wheel chail to manage on their own. It was the same problem with the door to the room itself, too heavy and nothing to hold it open with, making coming and going impossible unless assisted - which was still not easy.
The staff were all very accomodating and the breakfast choices were varied and good.
Under regular circumstances, that is not having special needs, the hotel is fine. It is easy to access off the 401, provides parking, a great breakfast and the staff are nice and helpful. The beds are comfortable and the rooms are your average hotel room .Under other circumstances, it would be fine.
But for the size of this chain, I did expect much more in an accessible/adapted room. When we mentioned this at the desk upon check out, we were told that this was the way the chain did it. Guess what? We need to find another chain to have us on our travels.
31 October 2013