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Rated 4.4 out of 5 by 211 reviewers.
Rated 3.0 out of 5.0 by such a let down we went for a few days away for a nice relaxing break, it could have been but for so many minor things overall the staff and service were excellent, on day one went to the bathroom, used a tissue the last one in the box!! evening day two empty box still in holder removed placed on top of holder, at three box of tissues in place, day one went for shower got water right was in an accessible room, the floor was awash with bubbles, took ages to clear up it seems the seal on the shower gel was leaking!! reported in the morning none to happy to find replaced by hand wash not gel/shampoo when went for evening shower!! the hand wash by the sink was empty on arrival and on check out after a three day stay!! the Wi-Fi (advertised as free) was not working in the room we were in though seemed to be in the reception area, were told no problem but discovered at breakfast lots of other guest had problems were assured the problem would be looked at that day, if it was it didn't improve the system, one of the receptionist did say it was an on-going problem such a pity guests could not be told, we did try a couple of I/D log ins supplied via reception when tried in room poor signal or no signal!! The selection of food at breakfast was good but the dining area can only be described as cosy tables so close with my walking problems found it difficult was lucky not everybody came to dine at same time 12 October 2014
Rated 5.0 out of 5.0 by York Excellent stay! Excellent staff=friendly and helpful 11 October 2014
Rated 4.0 out of 5.0 by Nice room Enjoyable stay, shame about the bed it was uncomfortable and sloped towards the centre. Good variety breakfast. 09 October 2014
Rated 4.0 out of 5.0 by Friendly and helpful staff As always the staff were very welcoming, helful and friendly. 07 October 2014
Rated 4.0 out of 5.0 by York Noisy corridors, breakfast bit basic - wouldn't take much to add fried eggs and bacon to menu. 01 October 2014
Rated 5.0 out of 5.0 by Great all round stay Our stay was thoroughly enjoyable, everything either met or exceeded my expectations. Had a little bit of trouble finding the hotel but that was more my fault then the hotels (I entered a slightly wrong postcode in the sat nav.) Checking in was very fast, as was checking out. The room itself was lovely, the bed was very comfortable and there was plenty of room for the two of us. The bathroom was perfect, with shower gel and shampoo provided. The breakfast was excellent, a big range to choose from, including cooked breakfast, cereals, toast, croissants etc and it was all self service which was easy. The staff were very welcoming and extremely helpful with any queries. Overall the stay was exactly what we wanted and much more. 24 September 2014
Rated 5.0 out of 5.0 by Great stay My wife and I had a four day break in York at this hotel, we found it to be very clean and quiet, the staff were very freindly and helpful. It is well placed for the park and Ride into York and for a massive retail park. 22 September 2014
Rated 1.0 out of 5.0 by Ghastly experience! Since I knew I would be arriving late I had ASKED FOR A QUIET ROOM - hoping for a lie-in. Due to delayed flight I arrived at the hotel at 03.15 am. Window was wide open and room cold. No extra bedding in room and heater did not work. Could not get on to internet to advise next days client that I may be late. Managed to sleep until about 06.30 am, when people started having showers causing the PLANT ROOM NEXT DOOR TO BECAME EXTREMELY NOISY! Reported my frustration to the front desk, only to be told that there was nothing wrong with the heater and I did not know how to work it!! As a Chartered Mechanical Engineer I think that I can tell when a heater does not work (as was demonstrated later when staff could not get it working). The response from the front desk to all this was provision of another heater for the following night - WHEN MY BOOKING WAS FOR ONE NIGHT ONLY!! 21 September 2014
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