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Rated 4.4 out of 5 by 160 reviewers.
Rated 4.0 out of 5.0 Nice hotel but hot Rooms and service was as expected but no air con. Beds good. Clean rooms. OK breakfast. 25 July 2014
Rated 4.0 out of 5.0 by Comfortable bed A £8 taxi ride into York centre so a little further than expected. Room was clean, bed comfortable. Tea/ coffee making facilites available, however, had to ask for more milk and decaff coffee as only enough for one cup each,but these were given without question. Staff were very pleasant and courtious. Cooked breakfast disappointing. scrambled egg, beans, sausages only. No egg choice, or bacon etc 23 July 2014
Rated 3.0 out of 5.0 by Room allocation When we booked on your website , we requested twin beds. On arrival we were given a room with 1 bed and a sofa bed. When we objected, we were given a twin room for that night but couldn't get one for the other 2 nights. The staff were very helpful in finding and contacting a local B and B for us for the next 2 nights and refunded us the cost for those nights. It would be helpful if your websit eactually allowed the customer to specifically book a certain type of room rather than just request bedding type. It would then give them the option to choose somewhere else and prevent the situation we found ourselves in. 22 July 2014
Rated 3.0 out of 5.0 by Alright Hotel for a couple of nights Got to the hotel but with it being express was not offered to be upgraded on arrival even though a Gold Elite member. Free points voucher offered and accepted, Wi Fi code was given without fuss, no problems here. Staff generally knowledge about the area and helped where they could. Room was very tidy and twin beds were comfortable with option of pillows. Noise in adjoining room was manageable but did disturb some sleep. A Car is a must when going to this hotel but be prepared to either pay parking or go to the park and ride if going into York as the 3 mile walk is along a very busy road. Was here for work, but when visiting York again in future I'll try to get in the Holiday Inn near the racecourse as the city is much more accessible. Was very disappointed with the breakfast options, but can't please everybody :-) 21 July 2014
Rated 5.0 out of 5.0 by clean comfortable and friendly my husband and enjoyed our stay very much and would definitely stay here again if visiting York. The park and ride was helpful for visiting York. The staff were very helpful about informing us about this. Our room was excellent and spacious and clean. The only thing i felt that there was not much selection of hot food for the breakfast but this would not put me off returning to this hotel again. 19 July 2014
Rated 5.0 out of 5.0 by Friendly staff Very impressed at how helpful and friendly the staff were and they suggested and carried out making up the sofa bed for my aunt and mum as did'nt want to share the double bed. 19 July 2014
Rated 3.0 out of 5.0 by ROOM OK Staff and room fine noise from delivery lorries early morning not good 18 July 2014
Rated 4.0 out of 5.0 by Staff - attentive Package at York Holiday Inn was excellent bar the lack of aircon in room. Unfortunately, it was a very warm evening so family sleeping arrangements were not good. 17 July 2014
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