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Rated 4.4 out of 5 by 164 reviewers.
Rated 4.0 out of 5.0 by Very clean, helpful staff and a very good breakfast. Great amenities and close to park and ride into York, which was a much better option than driving into the city and paying extortionate charges. The P R only is £2:70 per adult and the bus takes only 15 mins and comes every 10 mins. A very good carvery restaurant also close by to hotel. 28 July 2014
Rated 1.0 out of 5.0 by Excellent welcome, great room and service We arrived rather late in the evening and were given a very friendly and helpful welcome. The room was perfect for our night's stay. Perfectly clean and comfortable and we were able to have a good night's sleep followed by adequate breakfast before our onward journey. 28 July 2014
Rated 2.0 out of 5.0 by Noisy at weekends We were disappointed by the lack of any sound-proofing in the hotel. You could hear your neighbour sneeze. Saturday nights seeme to attrack large parties - hen and stag - who arrive back in the early hours. We were kept awake for most of the night. There's also no temperature control in the room and it was very hot and stuffy. On the plus side the breakfast was good and all staff nice. 26 July 2014
Rated 4.0 out of 5.0 by Appreciations Overall this is a clean and tidy hotel in close proximity to York and offers a convenient and very friendly service. The staff we encountered were excellent and demonstrated a warm hospitality with professional manner throughout. On a negative, one of my two room choices was not available at the time of check-in and staff were not able to correct this once they had been made aware of my preferences...therefore I had to sleep in a more restrictive sized bed than I had chosen or are used to. If during my booking I had been notified that I would not be able to guarantee a 'double bed' size I would have chosen to spend my money elsewhere... 26 July 2014
Rated 4.0 out of 5.0 by Nice hotel but hot Rooms and service was as expected but no air con. Beds good. Clean rooms. OK breakfast. 25 July 2014
Rated 4.0 out of 5.0 by Comfortable bed A £8 taxi ride into York centre so a little further than expected. Room was clean, bed comfortable. Tea/ coffee making facilites available, however, had to ask for more milk and decaff coffee as only enough for one cup each,but these were given without question. Staff were very pleasant and courtious. Cooked breakfast disappointing. scrambled egg, beans, sausages only. No egg choice, or bacon etc 23 July 2014
Rated 3.0 out of 5.0 by Room allocation When we booked on your website , we requested twin beds. On arrival we were given a room with 1 bed and a sofa bed. When we objected, we were given a twin room for that night but couldn't get one for the other 2 nights. The staff were very helpful in finding and contacting a local B and B for us for the next 2 nights and refunded us the cost for those nights. It would be helpful if your websit eactually allowed the customer to specifically book a certain type of room rather than just request bedding type. It would then give them the option to choose somewhere else and prevent the situation we found ourselves in. 22 July 2014
Rated 3.0 out of 5.0 by Alright Hotel for a couple of nights Got to the hotel but with it being express was not offered to be upgraded on arrival even though a Gold Elite member. Free points voucher offered and accepted, Wi Fi code was given without fuss, no problems here. Staff generally knowledge about the area and helped where they could. Room was very tidy and twin beds were comfortable with option of pillows. Noise in adjoining room was manageable but did disturb some sleep. A Car is a must when going to this hotel but be prepared to either pay parking or go to the park and ride if going into York as the 3 mile walk is along a very busy road. Was here for work, but when visiting York again in future I'll try to get in the Holiday Inn near the racecourse as the city is much more accessible. Was very disappointed with the breakfast options, but can't please everybody :-) 21 July 2014
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