Rated 4.4 out of 5 by 160
Rated 4.0 out of 5.0 by AndersA Nice hotel but hot
Rooms and service was as expected but no air con.
Beds good. Clean rooms. OK breakfast.
25 July 2014
Rated 4.0 out of 5.0 by Simpsoj Comfortable bed
A £8 taxi ride into York centre so a little further than expected. Room was clean, bed comfortable. Tea/ coffee making facilites available, however, had to ask for more milk and decaff coffee as only enough for one cup each,but these were given without question. Staff were very pleasant and courtious. Cooked breakfast disappointing. scrambled egg, beans, sausages only. No egg choice, or bacon etc
23 July 2014
Rated 3.0 out of 5.0 by Jean 58 Room allocation
When we booked on your website , we requested twin beds. On arrival we were given a room with 1 bed and a sofa bed. When we objected, we were given a twin room for that night but couldn't get one for the other 2 nights. The staff were very helpful in finding and contacting a local B and B for us for the next 2 nights and refunded us the cost for those nights. It would be helpful if your websit eactually allowed the customer to specifically book a certain type of room rather than just request bedding type. It would then give them the option to choose somewhere else and prevent the situation we found ourselves in.
22 July 2014